Wireless Knowledge Base

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  Are you setting up your wireless voicemail for the first time? Did you forgot your current voicemail password? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Setting up your Voicemail and Personalized Greeting First, hold down the ‘1” key on your phone’s keypad . Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Resetting your Voicemail Password Login to your MyRogers account and select the number associated with your device. Select Update My Voicemail password. Enter your new password and tap submit.
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How to back up with iCloud   One of the iPhone’s tricks is the ability to keep an always up-to-date backup of your info, apps, settings and personal preferences in the cloud. If you switch phones or buy an iPad, log in and all your info comes with you. To set up iCloud backup:   1. Connect your device to a Wi-Fi network. 2. Go to Settings > [your name], and tap iCloud.   3. Tap iCloud Backup.   4. Tap Back Up Now. Stay connected to your Wi-Fi network until the process completes. You can check the progress and confirm the backup completed. Go to Settings > [your name] > iCloud > iCloud Backup. Under Back Up Now, you'll see the date and time of your last backup.   Automatically back up with iCloud Backup   To let iCloud automatically back up your device each day, here's what you need to do: Make sure that iCloud Backup is turned on in Settings > [your name] > iCloud > iCloud Backup. Connect your device to a power source. Connect your device to a Wi-Fi network. Make sure that your device's screen is locked. Check that you have enough available space in iCloud   for the backup. When you sign in to iCloud, you get 5GB of iCloud storage for free. If you need more iCloud storage, you can buy more from your iPhone.
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  Looking to back up and store your files from your Samsung Device? Switching devices and looking to retain your old files? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, make sure you have the latest version of Samsung Smart Switch. Next, connect your device to your computer and click on the Backup tab. When it is done transferring, you will have completely backed up your device on your computer. To restore your device from a previous backup, click Restore. Once it is complete, you will have successfully restored your old backup on to your current Samsung device
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  Set up your Visual Voicemail:   Tap   Phone   on the home screen and then tap   Voicemail   in the lower right corner. The first time you access this screen, you’ll be prompted to create a voicemail password between four and 10 digits. You’ll be prompted to record your greeting. Do so now. Tap   Save, re-enter your password and tap   Save   again.   How to record or change your custom voicemail greeting:   Tap   Voicemail   and tap   Greeting. Then tap   Custom. Tap   Record   and then record your greeting. When you’re finished, tap   Stop. To listen to your greeting, tap   Play. When you’re satisfied, tap   Save.   How to set a default voicemail greeting:   Tap   Voicemail   and tap   Greeting. Tap   Default   to select the default greeting. Then, when someone calls, they’ll hear a standard message that includes your phone number.     How to Access your Visual Voicemail:   Tap the   Phone   icon on the home screen and then tap   Voicemail   in the lower-right corner. Your voicemail messages will be displayed. Tap on a message and press the blue   Play   button to listen to the message. Want to delete a message? Swiping right to left will bring up the   Delete   button. Want to return a call? To call back, tap on the   green   Call Back   button that displays when a voicemail message is selected. Need contact info? Hit the   blue arrow   on the right to display the contact information for the person who left the voicemail.
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Wi-Fi Calling FAQs     UPDATE:    Your compatible device must have been purchased from Rogers/Fido. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   You may experience an error message like this:       What is Wi-Fi Calling? Wi-Fi Calling lets you call and text in more places so you can stay connected with friends and family. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — places where you may have had trouble getting reception before.     Do I need a specific phone or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: An iPhone 5c, 5s, 6 or 6 Plus, 6s and 6s Plus (must be purchased from Rogers or Fido) with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation The Wi-Fi Calling feature enabled on your phone Wi-fi Calling Ready Account Voice and Data plan with LTE enabled   Please note that prepaid customers or customers with voice only plans can’t use Wi-Fi Calling.     What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you must have access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls; some Wi-Fi connections may not support Wi-Fi Calling.     Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider. To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data through a Wi-Fi connection.     How is Wi-Fi Calling billed when I am in Canada? Incoming calls and text or picture messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan. Outgoing calls and text or picture messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/texts to Canadian numberswill be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply. Calls/texts to non-Canadian numberswill be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.   Please note: You may incur additional long distance charges and/or international text or picture message charges if your VPN, DNS or internet provider is set to a country outside Canada.      How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your wireless plan without incurring any long distance or roaming charges: Incoming calls and text or picture messages received from anywhere in the world Outgoing calls and text or picture messages made or sent to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have: Roam Like Home TM   Outgoing Wi-Fi Calling calls or text or picture messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi Calling calls and text or picture messages made or sent within that 24-hour period will be deducted from the Roam Like Home allocation.   If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling calls, text or picture messages to a non-Canadian number will be deducted from the limit associated with your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.   If you do not have Roam Like Home, or a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling calls, and text or picture messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.? If you plan on using Wi-Fi Calling while travelling throughout Canada, make sure to update the emergency address in your phone’s settings, as that’s the address that will be given to emergency services if you call 9-1-1. While using Wi-Fi Calling in the U.S., you may be able to call 9-1-1, however, we do not support U.S. emergency addresses so you will need to verbally tell the dispatcher where the emergency is located. We recommend making emergency calls over a mobile network.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. won’t be connected. You can make emergency calls outside of Canada and the U.S. only when they’re made over a mobile network.     How do I switch from using Wi-Fi Calling to a mobile network and vice versa? While in Canada, your phone will automatically connect to a mobile network instead of Wi-Fi Calling if both are available. However, while roaming, your phone will automatically connect to Wi-Fi Calling instead of any mobile network if both are available. You will need to remain in your Wi-Fi or mobile network’s range in order to continue your call; if you move between the two connections, the call will be disconnected. Visit   rogers.com/coverage to see where you are covered by our mobile network.     Are there any services that will not work with Wi-Fi Calling? Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Ringback tunes Advanced Call Manager Teletypewriter Rogers One Number TM   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more, please reach out to us here in the Community.     Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).     What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature, try using Apple’s   support page   or reach out to us here in the Community.     How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up. Go into your phone settings and do the following:   Select   Settings Select   Phone       Turn onWi-Fi Calling. Follow the on screen instructions if it is your first time doing this.         The status bar will display “WiFi Rogers” when Wi-Fi Calling is ready to use.
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Registering for MyRogers is a breeze!   Once your profile is created, you can easily manage your account online or through our app. If you are an existing MyRogers user having trouble logging in, go here.   Register through the “Set your password” email   If you provided your email address when you first joined Rogers, we will have sent you an email titled “MyRogers Registration: Set your password.” If you received this email, follow these steps to register your profile.   Open the email we sent you when you joined Rogers. Select Set a password. Enter and confirm your new password, and you’re done! Register online:   If you did not provide your email address when you first joined Rogers, click “Register online” to get started:  Register online   Prefer detailed instructions? See the steps below.   Visit our MyRogers registration page to learn more about the benefits. Select Register Now. Note: You can’t register on the MyRogers app.  Select the Rogers services you have (Wireless/Residential services or Pay As You Go service).  If you select Pay As You GoTM, skip to step 5.  Enter your account number and postal code, then select Continue. You can find your account number on your monthly paper bill, online bill notification email or physical copy of your service agreement. Enter the email address you want to use as your MyRogers username and select Continue. A registration email will be sent to you. We suggest using an email you can access for years (i.e. not a work email) This email will only be used for MyRogers password recovery purposes Open the email (with the subject line “MyRogers registration: Set a password”) and select Set password. Enter and confirm your new password, and you're done!   Keep in mind: If you registered as a Pay As You Go customer, you’ll need to add your account to your MyRogers profile. Learn how to add an account.   Common registration issues   Issue #1: “It says my email is linked to another account”   You may have multiple account numbers if you were a Rogers customer in the past, even if you cancelled the account years ago. Alternatively, you may have initiated a new service agreement with us, generating a new account number. It is possible to link multiple account numbers to a single MyRogers profile. In fact, we encourage it, as there is only one MyRogers username and password for you to remember. It won’t have an impact on how you are billed. For detailed steps on adding an account to an existing MyRogers profile, go here. If you forgot your password, you can recover it here first, as you’ll need to be signed in to add an account. If you prefer to maintain two MyRogers profiles, you can choose a different email address to associate to your new account number to complete registration. Issue #2: “The email you have on file for me incorrect”   Please live chat with an agent to disassociate your account from the incorrect email/username. After that, you can associate a more current email address you have access to. Click on the live chat badge below to start.
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If you have several Rogers accounts, you can add them to your MyRogers profile, so you can view and manage all your services in one place. Learn how to add or remove an account below.   Add an account   See the steps below.   Online: Sign into MyRogers . Select Profile & Settings. In the Account section, select ADD/REMOVE ACCOUNTS. Select Add Account and select the type of account you wish to add: For Wireless or cable services, you'll need to enter the 9- or 12-digit account number and postal code associated to the account. You can find your account number on your bill, in the email notification letting you know your online bill is ready, or in your service agreement. For a Pay As You Go TM  account, you'll need to enter your phone number and 4-digit account PIN. Select Link Account. MyRogers app: If you haven’t already, download the app at Apple’s  App Store  or at the  Google Play  store.  Open the MyRogers app and sign in. Tap the menu icon () and select MANAGE PROFILE. Select LINK ACCOUNT. If you don't see LINK ACCOUNT, you'll need to sign in first. Enter your Rogers account number and postal code. Tap Link. If you have issues adding an account  contact us  and we’ll be happy to help you.   Remove an account   First, keep in mind: Once you remove an account you’ll no longer be able to view or manage that account in MyRogers.   See the steps below.   Sign into MyRogers. Select Profile & Settings. In the Account section, select ADD/REMOVE ACCOUNTS. Select Remove Account. An account removal confirmation will appear. To confirm, select Remove Account.
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Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Scroll down to the name of the current Data Manager and click (change). Use the drop-down menu to select a Data Manager. To confirm your selection, click Assign Data Manager.
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These steps help an account holder on a Share Everything plan change the Data Manager in the MyRogers app. Get the MyRogers app by scanning the code below or download it at the Apple App Store or Google Play Store .   Open the MyRogers app on your device. If you are connected to Wi-Fi, you will need to sign into the app. From the Usage tab, tap change (beside Data Manager). From the Choose who manages data alerts screen, select a new Data Manager. To confirm your selection, tap Choose your Data Manager.
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These steps help a Data Manager or an account holder on a Share Everything plan set data alerts on rogers.com. Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Toggle Turn on alerts for this number for the number you want to turn on alerts for. Use the slider to select the data amount when the number will get a usage alert. Click Save.
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