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What is ‘Dual SIM Dual Standby’ (DSDS)? 'Dual SIM Dual Standby' allows you to have two phone numbers on a single iPhone to make and receive voice calls, and to send and receive SMS and MMS. This means you can have two local numbers or use the second line when travelling internationally. On iPhone XR, Xs and iPhone Xs Max 'Dual SIM Dual Standby' is a combination of a physical SIM card and an eSIM. What is an eSIM? The eSIM is embedded into the device without the need to insert a physical SIM card.   Can I activate my iPhone with eSIM on a contract? Unfortunately, no, at this time eSIM is only available through No Tab / Bring Your Own Device plans. If you wish to have a contract to lower the upfront cost of the device, you must activate with a physical SIM card. Can I activate a non-iPhone eSIM device? Yes! We currently support the Google Pixel 3a and Google Pixel 3a XL. Please see, Activate eSIM on a Dual SIM Google Device for more details! If you are attempting to activate an eSIM on a non-certified device (device we don’t support) we can’t guarantee the following: Comprehensive technical support That all your features will work as intended That we would have specific plans for your device, and leveraging current plans may result in unexpected billing or functionality issues (e.g. no voice feature, no PPU voice rates, etc.) How can I tell which phone number I’m using? Each line has a default name “Primary” and “Secondary”. Calls For any outgoing calls, a Primary or Secondary will display on your iPhone. For any incoming calls, the first letter of each label (“P” or “S”) will display on your iPhone as an indicator so you can identify each line. Messages For outgoing messages, you can choose between Primary and Secondary number For incoming messages, it is a single inbox and there is no “P” or “S’ label  In the   Cellular Settings   of your iPhone, you can create your own labels for each line. For example, you can name your lines “Work”, “Personal”, or something else. If I have data on both lines, which data bucket will I use and be billed for? Both lines can support data services; however, you can only access one line’s data bucket at a time. You can set and change the default data bucket through your iPhone’s “Cellular Settings” Your data usage will come out of the data feature you have defaulted to in your iPhone’s “Cellular Settings”. For example, during work hours, you can use the data from your “Work” line, and after work , you can switch to your “Personal” line. For more details, please see the Apple support page. You will continue to receive data usage notifications from Rogers when using a Rogers line. Can I use data while on a call? You can only use data while on a call made or received on the same line that you have selected for your data usage. For example: if you are on a call on Line 1 and your data is set to Line 1 as well, you can use data while you’re on the call. However, if you are on a call on Line 1 and your data is set to Line 2, you cannot use data while you’re on the call. You can access Wi-Fi on either line regardless of which line you have selected for your data usage. How will I be billed for voice and messaging? Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which phone number to use for each call and text.   Are both lines connected to the network at the same time? Yes, both lines are connected to the network at all times. However, when you are on a call on one line (Line 1), the other line (Line 2) automatically goes on standby mode. This means, if someone tries to call you on Line 2 when you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call will be directed to your “Line 2” voicemail if setup. This has implications for 9-1-1 calls. If you call 9-1-1 from Line 1 or Line 2, and the call has either ended or abruptly disconnected, do not use the other line until the 9-1-1 operator calls you back. What happens when I roam? Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam. You will continue to receive roaming notifications for each of your individual lines; however, they will appear in the same messaging app. It’s important to pay attention to the line indicator (i.e. Primary or Secondary) in the message app so you can tell which line you are using for roaming, especially if you have different roaming features on each line. If you’ve been using only 1 of your 2 lines to roam (calls, messages, data, etc.), you will be charged roaming on that line. If you answer a call, text or if you use data on the other line, you will also be charged roaming charges on that line. All roaming rates are charged as per the individual rate plan on each line. Will E9-1-1 and T9-1-1 work on both lines? Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller’s number and approximate location will be provided, regardless of the line used.   Are Business / Enterprise accounts eligible? If so, how are they be billed? If you have an enterprise or corporate cellular service plan, check with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual Sim device. The billing of the lines on Dual Sim compatible devices is dependent on the plans selected on each respective line and they will appear on the invoice of the account used for the activation. Currently, on Consumer accounts at Rogers, you can only activate a Dual Sim compatible device at a participating Rogers store. Please see our Blog post, here to find the nearest location to you! 
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Open the MyRogers app on your device and log in using your Rogers telephone number. Select Support located at the bottom navigation bar. Select MyNetwork. The interactive coverage and status map is displayed. To check for a specific address: If GPS is enabled on the device, the map will automatically geolocate to your location. If GPS is not enabled, or you need to check a different address, click the Magnifying Glass icon (top left) to type in an address in the search bar & click search. The searched address will appear on the map. Click Check Status (bottom left) to check the live status of the network for that location (including planned or unplanned outages or other known factors affecting signal quality or coverage). You will get a green or amber status message as follows: Green: Our wireless network appears to be working normally in your area. If you’re experiencing a unique issue, please let us know. Amber: We’re working quickly to resolve a Wireless network issue in your area. You may be experiencing problems using your data or voice services, or sending/receiving messages. If the searched address will have a new cell tower coming to the area in the next 30 to 60 days, the status will be as follows: Green: Our wireless network appears to be working normally in your area. If you have a unique issue, please let us know. We believe in providing a network experience that empowers you to make more possible and are investing in your area to deliver that experience. Amber: We’re working quickly to resolve a Wireless network issue in your area. We believe in providing a network experience that empowers you to make more possible and are investing in your area to deliver that experience. If there is a known problem, you have the option of being notified when the issue is resolved. Click Notify when resolved.   Enter your phone number or email address. Click Submit. The app will confirm that the notification was registered.  Note: You must have location services turned on in your device for the MyRogers app.
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Allow Location-based Data After App Update or Download (First Access) Download and open the latest version of the app. The Help us improve your network experience screen will appear. Tap 'Sure, sounds good'. Set device permissions to allow MyRogers app to access your location even when you’re not using the app. Turn Location-based Data On or Off Open the MyRogers app and log in. Select 'Support' on the bottom navigation bar. Select 'MyNetwork'. Click the '?' option in the bottom right corner. Beside Share location-based data, toggle on or off. Note: Go to your device’s settings, to allow MyRogers app to access your location in the background when the app is not open (device settings is not necessary when opting out).
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Open the MyRogers app on your device and log in using your Rogers telephone number. Select Support located at the bottom navigation bar. Select MyNetwork. The interactive coverage and status map is displayed.  To check for a specific address: If GPS is enabled on the device, the map will automatically geolocate to your location. If GPS is not enabled, or you need to check a different address, click the Magnifying Glass icon (top left) to type in an address in the search bar & click search. The searched address will appear on the map. To check coverage type for that location, click the Cell Tower icon (top right) to change the coverage (LTE, HSPA+, etc).              
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Open your MyRogers app. You must be connected to the internet (either the mobile network or Wi-Fi) to perform a Speed Test. Be sure to check your connection before continuing. You must also have location turned on. Tap Support. Select Speed Test. Tap Start. Your download speed, upload speed, response time and network will display when the test is complete.
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Go to rogers.com/support. Click Wireless. Scroll down to Network Issues. Click Check status to see what might be affecting your wireless service. Select the service that’s most affected. Enter your address, major intersection or postal code. Click Check Status. - If there is no outage, but you are still experiencing issues with connectivity, you can provide your feedback. Click Provide Your Feedback. - A form will appear. Fill out the details of your issue. Click Submit.
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If you want to add data to your account for the current billing cycle so that you don’t incur overage charges, see below for instructions on how to do this: Sign in to MyRogers on rogers.com or through the app. Select your Share Everything plan. Next to the data tracker, click + for Add data this month.  Follow the instructions to purchase more data through text message. 
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Sign in to MyRogers  on rogers.com. Click your Share Everything plan. Click Manage My Data. Click the Data Access selector to pause or restore data. Note: If you are turning data off, you will see a confirmation screen. Select Turn off data to continue. If you are restoring data, there is no confirmation screen. When data is being restored, they'll get their access back immediately. When data is being paused, it is for the remainder of the billing cycle. They will get their access back once the new billing cycle starts. Both of these actions will send a message to the affected line holder and the account's Data Manager.
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See below for instructions on how to turn on Stream Saver TM  on rogers.com, so you can save data while streaming videos on your device.  Note: You need to be the Data Manager for the account to turn on Stream Saver. To turn on Stream Saver: Sign in to your MyRogers account on rogers.com. On the top of the page, click Usage & Services and select your wireless account. Scroll down and click the Stream Saver TM  button. Change the slider from OFF to ON for each number that you want to turn on Stream Saver. A pop up message will appear confirming that you want to activate Stream Saver for that line. Click Adjust Video Streaming to confirm.
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Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Scroll down to the name of the current Data Manager and click (change). Use the drop-down menu to select a Data Manager. To confirm your selection, click Assign Data Manager.
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These steps help an account holder on a Share Everything plan change the Data Manager in the MyRogers app. Get the MyRogers app by scanning the code below or download it at the Apple App Store or Google Play Store .   Open the MyRogers app on your device. If you are connected to Wi-Fi, you will need to sign into the app. From the Usage tab, tap change (beside Data Manager). From the Choose who manages data alerts screen, select a new Data Manager. To confirm your selection, tap Choose your Data Manager.
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  Rogers Basic  APN Settings   Settings Details APN rogers-core-appl1.apn Username wapuser1 Password wap Rogers Core  APN Settings   Settings Details APN rogers-core-appl1.apn Username n/a Password n/a Note: For Android smartphones, input the following MMS settings to ensure MMS functionality. MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Rogers LTE  APN Settings A compatible LTE device is required for these settings to function correctly.   Settings Details Name Rogers APN ltemobile.apn MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Username Not required Password Not required     Rogers Internet  APN Settings These settings are to be programed to a wireless device for GPRS functionality on the Rogers Wireless Network. Note:   GPRS allows for HTML browsing on the smartphone browser.    Settings Details APN internet.com Username wapuser1 Password wap   Rogers MMS  Settings   Settings Details APN media.com Username media Password mda01 MMS Gateway Address 172.25.0.107 MMS URL http://mms.gprs.rogers.com MMS Proxy 10.128.1.69     Rogers WAP  Settings   Settings Details APN goam.com Username wapuser1 Password wap WAP IP 1 208.200.67.150 WAP Port 1 9203 WAP IP 2 208.200.67.151 WAP Port 2 9201 Homepage http://rogers.mobi     Supported network frequencies  used on the Rogers network    Network Frequency Bands 2G (GSM/EDGE) 850, 1900 MHz B5, B2 3G (UMTS/HSPA)  850, 1900 MHz  B5, B2 LTE 700 MHz B12, B17 1700/2100 MHz (AWS) B4 2600 MHz B7   For more on using unlocked devices on the Rogers network click here or   here for bring your own device.          Set up a New APN on Android OS   Open   Applications/Apps. Select   Settings. Select   More Networks or More Settings or Wireless & Networks   (varies depending on model). Select   Mobile Networks. Select   Access Point Names. Click the   Menu   key. Select   New APN. Enter the following fields: LTE devices Name: Any name to identify the APN APN: ltemobile.apn MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Non-LTE devices Name: Any name to identify the APN APN: rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Click the   Menu   key. Select   Save. Ensure the new APN is selected from the   Access Point Names   screen            Set up a New APN on Unlocked Apple devices   Note:   this feature is only available on unlocked iPhones. Most iPhones will have the APN preset by the carrier and will not require manual set up. Click   Settings. Select   Cellular. Under   Cellular Data   section, enter the following fields: APN:   rogers-core-appl1.apn   or   ltemobile.apn   (if you have a LTE compatible iPhone) Under the   MMS   section, enter the following fields: APN: media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Restart the device.          Set up a New APN on Balckberry  OS 7.0 or Earlier Open the Home screen. Select   Options. Select   Device (varies depending on model). Select   Advanced System Settings. Select   TCP IP. Place check mark in the box next to APN Settings Enabled. Enter rogers-core-appl1.apn or internet.com in the APN feild. Enter Username for APN: wapuser1 and Password  for APN : wap Press the   Menu   key. Select   Save.          Set up a New APN on Blackberry  OS10   Open the Home screen. Select   Settings. Select Mobile Network. Select Network Connections. Select   APN.  Enter the following   details  APN Settings: Access Point Names (APN) :  rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap Tap Save. Open  the  Home screen . Select   Text Messages. Select  the dots   ... Select Settings Select Text Messages. Select   MMS. Select   Advanced Enter the following details: APN Settings APN :   ltemobile.apn or  media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Tap Save.           Set up a New APN on Windows  Phone   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From the   App List   select   Settings. Select   Cellular. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Symbian  OS   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From   Menu   select   Settings. Select   Connectivity. Select   Destinations. Select   Access Point. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Classic  Devices   Note:   These steps are how to program the APN settings on most classic phones. Go to Menu. Select   Settings. Select   Connectivity or Configuration. Choose   Preferred access point/Internet Profiles/Internet Access/Access Points   or   Packet data. Select  Settings   or Edit. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap
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  What is   Rogers ™  Wi-Fi Calling? Wi-Fi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a Wi-Fi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your day takes you.   How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up.   For Apple devices, go into your phone settings and do the following: Select Settings Select  Select Wi-Fi Calling Turn on Wi-Fi Calling Follow the on screen instructions if it is your first time doing this. The status bar will display “Rogers Wi-Fi” when Wi-Fi Calling is ready to use.   For Samsung devices, go into your phone settings and do the following: On the device home page, press the “Phone” icon Select “More” > Settings > Wi-Fi Calling If your number is not registered to Wi-Fi Calling, click the registration link and follow setup process Return to the Wi-Fi Calling page and turn the Wi-Fi Calling toggle to ON. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.   Do I need a specific device or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: A monthly postpaid voice and LTE data wireless plan (prepaid customers are not eligible) An LTE SIM installed in your device A compatible Rogers device, including one of the following: iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus or SE with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation Samsung Note 5 with software version 6.0.1 or later installed. (other Android devices coming soon) LG G4 with 6.0 or later installed The Wi-Fi Calling feature enabled on your device   Your compatible device must have been purchased from Rogers. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   If you have a non-Rogers Android device, Wi-Fi Calling will not work   What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.   Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.   To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data over a Wi-Fi connection.   How is Wi-Fi Calling billed when I am in Canada? Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.   Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/Messages to Canadian numbers   will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply. Calls/Messages to non-Canadian numbers   will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.   Note: You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.    How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges: Incoming calls and messages received from anywhere in the world Outgoing calls and messages made or sent by you to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have: Roam Like Home TM : Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be Roam Like Home-rated. If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.   If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming pay-per-use rates.   Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada or the U.S.? Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.   We recommend making emergency calls over a mobile network.   What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.   When will my device use Wi-Fi Calling versus the mobile network? In most cases, when you have access to both the mobile network and Wi-Fi Calling (e.g., you have a Wi-Fi connection that is strong enough to be useable), your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.   For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, if you have an older version of iOS, your device will automatically default to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.   For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, you may change your settings on your device to switch the default setting to the mobile network.   How do I switch between the Wi-Fi network and the mobile network during a call? In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have a VoLTE-enabled device and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit   rogers.com/coverage to see where you are covered by our mobile network.   Are there any wireless service features that will not work with Wi-Fi Calling?   Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Advanced Call Manager Teletypewriter Rogers One Number TM Alternative Line Service Wireless Priority Common Voicemail UMA Hotspot Datacom CS Data FAX and USSD services   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more please visit the Rogers Community Forums.   Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).   What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature please visit the Community Forums.   How can I activate VoLTE on my iPhone 6s or 6s Plus?  If you have already activated Wi-Fi Calling, then you’ll need to go to your settings and turn Wi-Fi Calling off and on again to activate VoLTE services on your device. If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps: Go to   Settings   and select   Phone. Toggle Wi-Fi Calling to ON. Follow the instructions on your screen if it’s the first time you’re hooking it up.   Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.     Wi-Fi Calling Terms and Conditions
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  Thinking of PAYGO? Here are 3 great reasons to consider.   Flexibility Bring your own phone or get a new one Add services when you need them Change your plan anytime   Cost Certainty No bill No activation, cancellation or monthly fees No fear of hidden charges   Freedom No commitment No term contract or credit checks Complete control of top-up frequency     How can I activate   Pay As You Go?   It's easy to activate. Follow the instructions in the user guide that comes with your   Pay As You Go   SIM card. You can also visit   rogers.com/payasyougo   or call   1 866 594-9456   to activate.     Can I activate my own wireless phone on   Pay As You Go?    Yes, you can activate your own wireless phone on   Pay As You Go   as long as it is unlocked and compatible with the Rogers network. For Rogers network details, visit:   rogers.com/web/content/wireless_network       PAYGO: FAQ’s     How am I charged for Voicemail on my   Pay As You Go   account?   Voicemail is available with no monthly fee on the   Pay As You Go   service. Airtime charges (plus long distance and/or roaming where applicable) apply for messages left in your   Pay As You Go   voicemail and for checking your Voicemail messages. Airtime charges apply if you call a number and a voicemail service answers.     Am I charged if someone leaves me a voicemail on my   Pay As You Go   phone?   Yes - you are charged for each voicemail received at your local airtime rate (which varies according to your price plan). Plus, you are charged to listen to your voicemail at the local airtime per minute rate.     How am I charged for making local and long distance calls on my   Pay As You Go   phone?   Local and long distance airtime charges are rounded up to the next full minute. A one-minute minimum charge applies to every completed call (made or received). The airtime for the entire call is charged based on the applicable rate at the beginning of the call. Airtime charges (plus applicable long distance charges) apply to completed calls from the time you press SEND until you press END.   For international calls, or while roaming, you may be charged from the time you press SEND until you press END regardless of whether the call is completed. Airtime charges (plus long distance charges, if applicable) apply to every call you answer on your wireless phone until you press END. Charges will start the moment the calling party initiates the call by pressing SEND and includes the ring time.     How am I charged for wireless calls on my   Pay As You Go   phone?   When you make an outgoing call on your wireless phone, airtime charges (plus applicable long distance charges) apply to each completed call from the time you press SEND until you press END. If the call is not completed, meaning there is no answer, then no charge applies. A call answered by Voicemail is considered a completed call.   For each incoming call you answer (or your voicemail answers) on your wireless phone, airtime charges apply from the time your phone begins ringing until the time you press END.     How can I check the balance of my   Pay As You Go   account and see how much money I have available?   Dial *225 from your wireless phone and your phone's screen will display your account balance and expiry date.     What is Call Waiting and how is it charged on   Pay As You Go?   The Call Waiting service alerts you to other incoming calls when you are talking on your phone. Call Waiting is available with no monthly fee on the   Pay As You Go   service. Incoming airtime charges apply to calls that are waiting to be answered as well as calls that are answered.     What is Call Forwarding and how is it charged on   Pay As You Go?   Call Forwarding lets you route incoming calls from your wireless phone to another phone number. Call Forwarding is available with no monthly fee on   Pay As You Go   phones. Airtime charges apply to calls forwarded from your phone to another phone number. Long distance charges apply if forwarding calls to a long distance number.     How do I change my Pay As You Go PIN?     From   MyRogers TM , follow these simple instructions: First, you will need to sign in to your   MyRogers account.  If you are not currently registered, signing up is quick and easy at   www.rogers.com/register. Once you log in, you will find a Pay As You Go PIN Update link in the Wireless frame in the Overview tab.  Click on it. Reset 4 Digit Passcode window will open, and you can change your PIN Follow the instructions on page.   From the Automated Phone System, follow these simple instructions: Dial *611 from your phone or 1 800 575-9090. Select option 3. Select option 4. Select option 1 Select option 1 Follow the prompts     Am I charged for 9-1-1 calls on my   Pay As You Go   phone?   There is no airtime charge for calls made from your wireless device to 9-1-1. A $0.75 monthly 9-1-1 Emergency Access Fee, and applicable provincial fees, are applied to your account.     I am travelling outside of Canada, can I use my   Pay As You Go   phone when I travel?   Yes, you can use your   Pay As You Go   phone while you travel. Roaming service rates will apply for using your phone outside of Canada. Rogers roaming services are available in more than 100 countries. Please ensure that your wireless phone is compatible with the wireless network of the country you will be visiting. Your wireless phone or wireless handheld must operate on a country's listed frequency in order to make or receive calls. To check roaming service rates and wireless network compatibility, visit   rogers.com/payasyougo     Can I make collect calls on my   Pay As You Go   phone?   Yes, you can make collect calls with your   Pay As You Go   phone. Local airtime charges apply. Collect calls cannot be received on your wireless phone.     How do I know if my   Pay As You Go   balance is running low? Will I be notified before my   Pay As You Go   service is suspended?   When your   Pay As You Go   account balance gets down to $3, we will send you a text message on your phone to let you know your balance is low so you can top up your account.     I am subscribed to a monthly plan on my   Pay As You Go   phone, what happens if there is an insufficient balance on my   Pay As You Go   account to cover the next monthly service fee?   If there is an insufficient balance to cover the next recurring monthly service fee, regular pay-per-use service rates apply: 40¢ per minute for local incoming/outgoing calls, 25¢ per local text message, 50¢ per local picture/video message and 15¢ per MB for wireless internet. You will be automatically re-subscribed to your current plan when you have sufficient funds to cover your recurring monthly service fee. Where applicable additional airtime, data, long distance, roaming, pay-per-use charges, and taxes are charged extra.     What is Auto Top-Up?   Auto Top-Up is our new preauthorized credit card service that will help you manage your   Pay As You Goaccount. Auto Top-Up lets you top up your account with the amount you select one day prior to your account balance expiry date OR when your account balance falls below $1 whichever comes first.     Automatic Top-Up Option If you have a Pay by the Month plan or Monthly Add-on, Auto Top-up will charge your credit card automatically for each one on its due date   Low Balance Option Your account will automatically be topped up with the amount you select whenever your account balance is about to expire OR if it falls below $1. Perfect for Pay by the Minute and Pay by the Day plans.   To sign up to Automatic   Top-Up and/or Low Balance Option on Rogers.com You will need a   MyRogers TM   account. If you don't have one, registration is quick and easy! Go to   rogers.com/register Log in to your   MyRogers   account: In the "Bill Information" section, select "Register a Credit Card". Click on the "Subscribe/Activate" link.  To sign up to Automatic Top-Up and/orLow Balance Option in our Automated Phone System Dial *611 from your device or call 1-800-575-9090 Press 3 for Account Changes Press 4 for Personal Account Settings Press 2 for Manage Credit Card Info (If no credit card information in on file, you will be prompted to add one) Press 3 for Automatic Monthly Top-Up Option or Press 4 for Automatic Low Balance Option.    Note:   the account must have a registered credit card to sign up to Auto Top-Up.
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Change Existing Line:   1.  Sign in to your MyRogers account at rogers.com.   2.  Under the Usage & Services tab, select Wireless or Wireless Share Everything. If you have multiple wireless numbers, select the number you want to change the SIM card for.     3.  Under the Manage My Device section, select Change My SIM.     4.  Enter the old and new SIM numbers in the fields provided, review your changes, and select Continue. Your SIM card is now activated.       Activate New Line:   Your SIM card is already activated. Just insert the SIM card into your device to get connected.     Tip: If your device doesn’t connect to the Rogers network, please turn it off and back on.     Locate your SIM card number    The ICCID is the identification number of your SIM card. It’s the unique 20-digit number printed on the SIM card.       You can also find your SIM card number in your device settings: iOS   Android*   Tap   Settings Tap   General Tap   About Scroll down until you see the ICCID number. Open   Settings Select   About Device Select   Status. Your SIM card numbers can be found under ICCID. *Instructions may vary by device or manufacturer.        
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Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYOP line. Important: You need a Google Pixel 3a or Pixel 3a XL with Android 9.0 or later. Make sure you have an internet connection (WiFi or LTE). Go to Settings > Mobile Network. Tap Add Carrier. Use your phone to scan the eSIM voucher (QR code). If the code does not scan, clean your lens and try again. If the eSIM card does not activate, restart your device and try again. If the problem persists, enter the eSIM Card details manually.  
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These steps help a Data Manager or an account holder on a Share Everything plan set data alerts on rogers.com. Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Toggle Turn on alerts for this number for the number you want to turn on alerts for. Use the slider to select the data amount for when the number will get a usage alert. Click Save .
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Received an unwanted nuisance call lately? Rogers and most Canadian telephone service providers will implement Universal Call Blocking (UCB) as part of a new CRTC mandate to reduce them.   Malformed numbers can appear in many different forms, but caller IDs 000-000-0000 or 111-111-1111 are common examples. Applied at the network level for all Rogers’ customers, UCB will block any incoming call with a caller ID that does not comply with North American or international numbering plans. UCB will not block incoming calls with compliant caller IDs.   Want more info on how UCB may impact voice calls? Click here .   To learn more, take a look at our How to Protect Yourself from Caller ID Spoofing and Spam Calls support article.  
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Follow these steps to switch between phone numbers for calls, texts and FaceTime. You can send messages with iMessage and use FaceTime on the default line. You can make a call or send an SMS or MMS message with either phone number. However, you can switch numbers before sending an SMS or MMS or making a phone call.   Switch Phone Numbers for a Calls Calling someone from the favourites list Tap . Tap the current phone number.  Tap your other number. Using the keypad Enter the phone number. Tap Primary or Secondary, near the top of the screen. Tap the number you want to use. Switch Phone Numbers for iMessages, FaceTime and SMS / MMS You can send messages with iMessage and use FaceTime on the default line. You can send SMS or MMS messages with either phone number. However, you can switch numbers before sending an SMS or MMS. Change which line to use iMessage and FaceTime Go to Settings > Messages. Tap iMessage & FaceTime Line.  Select the phone number to use. Customers can only use one number for iMessage and FaceTime.  Switch phone numbers before sending an SMS or MMS Open Messages. Tap the icon, in the upper right corner of the screen. Enter the contact’s name or number. Tap Primary or Secondary at the top. Tap the number you want to use.
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Follow these steps to remove an eSIM (plan and number) from a dual SIM iPhone. This does not cancel the eSIM line. You must contact us to cancel your plan.    Go to Settings > Cellular. Tap the plan (number) you want to remove. Tap Remove Cellular Plan . Click OK , the plan is no longer available on the iPhone.  Important: This does not cancel the line; You will continue to be billed. Please contact us if you wish to cancel the line.
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