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  Switch over your contacts, calendars and music from your old device to your new one. BlackBerry has made it super easy to make the move, with an easy-to-use device-switching app called, appropriately, Device Switch.   The Device Switch software will transfer contacts and calendars between your devices over Wi-Fi. Before you do anything, ensure your iPhone and BlackBerry 10 device are on the same wireless network. Preferably your home network.     Moving Contacts and Calendars     On your iPhone: Tap to open the App Store. Search for “Device Switch” (made by Media Mushroom) and tap to download and install. Grant the app the permissions it requires: - Access contacts - Access Calendars - Access Reminders - Access Photos     On your New BlackBerry 10 Device:   Open BlackBerry World, search for an install and launch “Device Switch.” Swipe left to begin the process. Select “iPhone.”     On your iPhone:   Tap your BlackBerry in the Select Device window. All you need to do now is hit a few on-screen buttons; your iPhone and your BlackBerry 10 device will communicate with each other and complete the transfer.     Switching from Android to BlackBerry 10     On your Android:   Tap to open the Play Store. Search for “Device Switch” (made by Media Mushroom) and tap to download and install. Open the app and tap Next to get started     On your New BlackBerry 10 Device:   Open BlackBerry World then search for an install and launch “Device Switch.” Swipe left to begin the process. Select “Android.”   Your Android device and your BlackBerry 10 device will talk to each other wirelessly (provided they’re on the same wireless network) and will complete the transfer.     Moving Music   On your iPhone:   Sync your iPhone with iTunes using your iPhone’s USB cable. On your computer, download BlackBerry Link. Install and run the software. Connect your BlackBerry 10 device  to BlackBerry Link, go to Music Content, then drag and drop music from the Desktop tab to the BlackBerry tab.     On your Android:   If your Android device has a microSD card inserted and you’ve been saving your music there, remove it and put it into your BlackBerry 10 device. Did your music show up? Great! If not, no problem.   Here’s what to do:   Connect your BlackBerry 10 device and your Android device to the computer. Your BlackBerry 10 and your Android device will appear as removable drives. On your computer, drag music from the Android device removable drive and drop it onto your BlackBerry 10 removable drive.
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Maxed out your storage? If so, it’s time to clean up and make room.   Here’s how:   1. Swipe through your screens and identify the apps you never use or games you don’t like playing anymore. Tap and hold your finger on one until they all start wiggling.   Tap the X   on the corner for each app or game you want to delete. When you’re done, press the Home button to stop the apps from wiggling.   2. It’s especially important to delete big apps that you don’t use. To find out how big some apps or games are, go to   Settings > General > Usage > Manage Storage, and you’ll see a list of everything you have installed, from largest to smallest. Select what you want to remove and then tap   Delete App   to finish the job.   3. Photos and video take up a lot of space, so delete what you don’t need anymore. But no need to delete one by one. Go to your   Photos app > Camera Roll > Select   to handpick each and every image you want to delete, then tap the garbage can icon. Follow the same steps for   video clips   and you will have saved some valuable space.   4. If you’re an avid iPhone photographer you might want to use this neat little trick to save from doubling up on images. When shooting in   HDR mode   (three images combined for best exposure), iOS saves both the final image and the original, but you can change that. Go to   Settings > Photos & Camera   and toggle off   Keep Normal Photo.   5. Your   Messages   app may be cluttered with all the messages you’ve received, and you can do something about it by deleting entire threads. Simply swipe left on a thread and tap   Delete   to remove it. You can also set messages to delete automatically after 30 days or one year.
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  What is   Rogers ™  Wi-Fi Calling? Wi-Fi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a Wi-Fi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your day takes you.   How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up.   For Apple devices, go into your phone settings and do the following: Select Settings Select  Select Wi-Fi Calling Turn on Wi-Fi Calling Follow the on screen instructions if it is your first time doing this. The status bar will display “Rogers Wi-Fi” when Wi-Fi Calling is ready to use.   For Samsung devices, go into your phone settings and do the following: On the device home page, press the “Phone” icon Select “More” > Settings > Wi-Fi Calling If your number is not registered to Wi-Fi Calling, click the registration link and follow setup process Return to the Wi-Fi Calling page and turn the Wi-Fi Calling toggle to ON. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.   Do I need a specific device or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: A monthly postpaid voice and LTE data wireless plan (prepaid customers are not eligible) An LTE SIM installed in your device A compatible Rogers device, including one of the following: iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus or SE with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation Samsung Note 5 with software version 6.0.1 or later installed. (other Android devices coming soon) LG G4 with 6.0 or later installed The Wi-Fi Calling feature enabled on your device   Your compatible device must have been purchased from Rogers. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   If you have a non-Rogers Android device, Wi-Fi Calling will not work   What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.   Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.   To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data over a Wi-Fi connection.   How is Wi-Fi Calling billed when I am in Canada? Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.   Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/Messages to Canadian numbers   will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply. Calls/Messages to non-Canadian numbers   will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.   Note: You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.    How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges: Incoming calls and messages received from anywhere in the world Outgoing calls and messages made or sent by you to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have: Roam Like Home TM : Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be Roam Like Home-rated. If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.   If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming pay-per-use rates.   Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada or the U.S.? Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.   We recommend making emergency calls over a mobile network.   What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.   When will my device use Wi-Fi Calling versus the mobile network? In most cases, when you have access to both the mobile network and Wi-Fi Calling (e.g., you have a Wi-Fi connection that is strong enough to be useable), your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.   For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, if you have an older version of iOS, your device will automatically default to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.   For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, you may change your settings on your device to switch the default setting to the mobile network.   How do I switch between the Wi-Fi network and the mobile network during a call? In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have a VoLTE-enabled device and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit   rogers.com/coverage to see where you are covered by our mobile network.   Are there any wireless service features that will not work with Wi-Fi Calling?   Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Advanced Call Manager Teletypewriter Rogers One Number TM Alternative Line Service Wireless Priority Common Voicemail UMA Hotspot Datacom CS Data FAX and USSD services   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more please visit the Rogers Community Forums.   Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).   What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature please visit the Community Forums.   How can I activate VoLTE on my iPhone 6s or 6s Plus?  If you have already activated Wi-Fi Calling, then you’ll need to go to your settings and turn Wi-Fi Calling off and on again to activate VoLTE services on your device. If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps: Go to   Settings   and select   Phone. Toggle Wi-Fi Calling to ON. Follow the instructions on your screen if it’s the first time you’re hooking it up.   Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.     Wi-Fi Calling Terms and Conditions
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  ogers Basic  APN Settings   Settings Details APN rogers-core-appl1.apn Username wapuser1 Password wap Rogers Core  APN Settings   Settings Details APN rogers-core-appl1.apn Username n/a Password n/a Note: For Android smartphones, input the following MMS settings to ensure MMS functionality. MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Rogers LTE  APN Settings A compatible LTE device is required for these settings to function correctly.   Settings Details Name Rogers APN ltemobile.apn MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Username Not required Password Not required     Rogers Internet  APN Settings These settings are to be programed to a wireless device for GPRS functionality on the Rogers Wireless Network. Note:   GPRS allows for HTML browsing on the smartphone browser.    Settings Details APN internet.com Username wapuser1 Password wap   Rogers MMS  Settings   Settings Details APN media.com Username media Password mda01 MMS Gateway Address 172.25.0.107 MMS URL http://mms.gprs.rogers.com MMS Proxy 10.128.1.69     Rogers WAP  Settings   Settings Details APN goam.com Username wapuser1 Password wap WAP IP 1 208.200.67.150 WAP Port 1 9203 WAP IP 2 208.200.67.151 WAP Port 2 9201 Homepage http://rogers.mobi     Supported network frequencies  used on the Rogers network    Network Frequency Bands 2G (GSM/EDGE) 850, 1900 MHz B5, B2 3G (UMTS/HSPA)  850, 1900 MHz  B5, B2 LTE 700 MHz B12, B17 1700/2100 MHz (AWS) B4 2600 MHz B7   For more on using unlocked devices on the Rogers network click here or   here for bring your own device.          Set up a New APN on Android OS   Open   Applications/Apps. Select   Settings. Select   More Networks or More Settings or Wireless & Networks   (varies depending on model). Select   Mobile Networks. Select   Access Point Names. Click the   Menu   key. Select   New APN. Enter the following fields: LTE devices Name: Any name to identify the APN APN: ltemobile.apn MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Non-LTE devices Name: Any name to identify the APN APN: rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Click the   Menu   key. Select   Save. Ensure the new APN is selected from the   Access Point Names   screen            Set up a New APN on Unlocked Apple devices   Note:   this feature is only available on unlocked iPhones. Most iPhones will have the APN preset by the carrier and will not require manual set up. Click   Settings. Select   Cellular. Under   Cellular Data   section, enter the following fields: APN:   rogers-core-appl1.apn   or   ltemobile.apn   (if you have a LTE compatible iPhone) Under the   MMS   section, enter the following fields: APN: media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Restart the device.          Set up a New APN on Balckberry  OS 7.0 or Earlier Open the Home screen. Select   Options. Select   Device (varies depending on model). Select   Advanced System Settings. Select   TCP IP. Place check mark in the box next to APN Settings Enabled. Enter rogers-core-appl1.apn or internet.com in the APN feild. Enter Username for APN: wapuser1 and Password  for APN : wap Press the   Menu   key. Select   Save.          Set up a New APN on Blackberry  OS10   Open the Home screen. Select   Settings. Select Mobile Network. Select Network Connections. Select   APN.  Enter the following   details  APN Settings: Access Point Names (APN) :  rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap Tap Save. Open  the  Home screen . Select   Text Messages. Select  the dots   ... Select Settings Select Text Messages. Select   MMS. Select   Advanced Enter the following details: APN Settings APN :   ltemobile.apn or  media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Tap Save.           Set up a New APN on Windows  Phone   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From the   App List   select   Settings. Select   Cellular. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Symbian  OS   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From   Menu   select   Settings. Select   Connectivity. Select   Destinations. Select   Access Point. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Classic  Devices   Note:   These steps are how to program the APN settings on most classic phones. Go to Menu. Select   Settings. Select   Connectivity or Configuration. Choose   Preferred access point/Internet Profiles/Internet Access/Access Points   or   Packet data. Select  Settings   or Edit. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap
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  Thinking of PAYGO? Here are 3 great reasons to consider.   Flexibility Bring your own phone or get a new one Add services when you need them Change your plan anytime   Cost Certainty No bill No activation, cancellation or monthly fees No fear of hidden charges   Freedom No commitment No term contract or credit checks Complete control of top-up frequency     How can I activate   Pay As You Go?   It's easy to activate. Follow the instructions in the user guide that comes with your   Pay As You Go   SIM card. You can also visit   rogers.com/payasyougo   or call   1 866 594-9456   to activate.     Can I activate my own wireless phone on   Pay As You Go?    Yes, you can activate your own wireless phone on   Pay As You Go   as long as it is unlocked and compatible with the Rogers network. For Rogers network details, visit:   rogers.com/web/content/wireless_network       PAYGO: FAQ’s     How am I charged for Voicemail on my   Pay As You Go   account?   Voicemail is available with no monthly fee on the   Pay As You Go   service. Airtime charges (plus long distance and/or roaming where applicable) apply for messages left in your   Pay As You Go   voicemail and for checking your Voicemail messages. Airtime charges apply if you call a number and a voicemail service answers.     Am I charged if someone leaves me a voicemail on my   Pay As You Go   phone?   Yes - you are charged for each voicemail received at your local airtime rate (which varies according to your price plan). Plus, you are charged to listen to your voicemail at the local airtime per minute rate.     How am I charged for making local and long distance calls on my   Pay As You Go   phone?   Local and long distance airtime charges are rounded up to the next full minute. A one-minute minimum charge applies to every completed call (made or received). The airtime for the entire call is charged based on the applicable rate at the beginning of the call. Airtime charges (plus applicable long distance charges) apply to completed calls from the time you press SEND until you press END.   For international calls, or while roaming, you may be charged from the time you press SEND until you press END regardless of whether the call is completed. Airtime charges (plus long distance charges, if applicable) apply to every call you answer on your wireless phone until you press END. Charges will start the moment the calling party initiates the call by pressing SEND and includes the ring time.     How am I charged for wireless calls on my   Pay As You Go   phone?   When you make an outgoing call on your wireless phone, airtime charges (plus applicable long distance charges) apply to each completed call from the time you press SEND until you press END. If the call is not completed, meaning there is no answer, then no charge applies. A call answered by Voicemail is considered a completed call.   For each incoming call you answer (or your voicemail answers) on your wireless phone, airtime charges apply from the time your phone begins ringing until the time you press END.     How can I check the balance of my   Pay As You Go   account and see how much money I have available?   Dial *225 from your wireless phone and your phone's screen will display your account balance and expiry date.     What is Call Waiting and how is it charged on   Pay As You Go?   The Call Waiting service alerts you to other incoming calls when you are talking on your phone. Call Waiting is available with no monthly fee on the   Pay As You Go   service. Incoming airtime charges apply to calls that are waiting to be answered as well as calls that are answered.     What is Call Forwarding and how is it charged on   Pay As You Go?   Call Forwarding lets you route incoming calls from your wireless phone to another phone number. Call Forwarding is available with no monthly fee on   Pay As You Go   phones. Airtime charges apply to calls forwarded from your phone to another phone number. Long distance charges apply if forwarding calls to a long distance number.     How do I change my Pay As You Go PIN?     From   MyRogers TM , follow these simple instructions: First, you will need to sign in to your   MyRogers account.  If you are not currently registered, signing up is quick and easy at   www.rogers.com/register. Once you log in, you will find a Pay As You Go PIN Update link in the Wireless frame in the Overview tab.  Click on it. Reset 4 Digit Passcode window will open, and you can change your PIN Follow the instructions on page.   From the Automated Phone System, follow these simple instructions: Dial *611 from your phone or 1 800 575-9090. Select option 3. Select option 4. Select option 1 Select option 1 Follow the prompts     Am I charged for 9-1-1 calls on my   Pay As You Go   phone?   There is no airtime charge for calls made from your wireless device to 9-1-1. A $0.75 monthly 9-1-1 Emergency Access Fee, and applicable provincial fees, are applied to your account.     I am travelling outside of Canada, can I use my   Pay As You Go   phone when I travel?   Yes, you can use your   Pay As You Go   phone while you travel. Roaming service rates will apply for using your phone outside of Canada. Rogers roaming services are available in more than 100 countries. Please ensure that your wireless phone is compatible with the wireless network of the country you will be visiting. Your wireless phone or wireless handheld must operate on a country's listed frequency in order to make or receive calls. To check roaming service rates and wireless network compatibility, visit   rogers.com/payasyougo     Can I make collect calls on my   Pay As You Go   phone?   Yes, you can make collect calls with your   Pay As You Go   phone. Local airtime charges apply. Collect calls cannot be received on your wireless phone.     How do I know if my   Pay As You Go   balance is running low? Will I be notified before my   Pay As You Go   service is suspended?   When your   Pay As You Go   account balance gets down to $3, we will send you a text message on your phone to let you know your balance is low so you can top up your account.     I am subscribed to a monthly plan on my   Pay As You Go   phone, what happens if there is an insufficient balance on my   Pay As You Go   account to cover the next monthly service fee?   If there is an insufficient balance to cover the next recurring monthly service fee, regular pay-per-use service rates apply: 40¢ per minute for local incoming/outgoing calls, 25¢ per local text message, 50¢ per local picture/video message and 15¢ per MB for wireless internet. You will be automatically re-subscribed to your current plan when you have sufficient funds to cover your recurring monthly service fee. Where applicable additional airtime, data, long distance, roaming, pay-per-use charges, and taxes are charged extra.     What is Auto Top-Up?   Auto Top-Up is our new preauthorized credit card service that will help you manage your   Pay As You Goaccount. Auto Top-Up lets you top up your account with the amount you select one day prior to your account balance expiry date OR when your account balance falls below $1 whichever comes first.     Automatic Top-Up Option If you have a Pay by the Month plan or Monthly Add-on, Auto Top-up will charge your credit card automatically for each one on its due date   Low Balance Option Your account will automatically be topped up with the amount you select whenever your account balance is about to expire OR if it falls below $1. Perfect for Pay by the Minute and Pay by the Day plans.   To sign up to Automatic   Top-Up and/or Low Balance Option on Rogers.com You will need a   MyRogers TM   account. If you don't have one, registration is quick and easy! Go to   rogers.com/register Log in to your   MyRogers   account: In the "Bill Information" section, select "Register a Credit Card". Click on the "Subscribe/Activate" link.  To sign up to Automatic Top-Up and/orLow Balance Option in our Automated Phone System Dial *611 from your device or call 1-800-575-9090 Press 3 for Account Changes Press 4 for Personal Account Settings Press 2 for Manage Credit Card Info (If no credit card information in on file, you will be prompted to add one) Press 3 for Automatic Monthly Top-Up Option or Press 4 for Automatic Low Balance Option.    Note:   the account must have a registered credit card to sign up to Auto Top-Up.
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  Having an overload of downloaded apps? Looking to get rid of the ones you are not using anymore? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Android OS 5 1. Click Settings from your home screen. 2. Scroll to the Device section and select Apps. 3. Now you just select the apps that you want to get rid of and click Uninstall when you’re done.   iOS 1. Tap and hold an icon until all the icons start jiggling around. 2. Now just tap the X on the top right corner of the app you want to uninstall, and press the Home button to stop the icons from jiggling.   Blackberry 1. Tap and hold the app you want to uninstall until it jiggles. 2. Then just tap the Trash Can icon on the top right corner of the app.   Windows Mobile 1. Swipe left from the home screen to get to the Apps list. 2. Then tap and hold the app you want to get rid of and tap Uninstall, then Yes to confirm.
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 Restoring isn’t for the faint of heart. It will erase all your date, including songs, videos, contacts, photos, calendar information and any other data. (We did say “all” your data!).  Your phone will be restored to its factory condition.     Desperate? Need to restore your iPhone? Here’s how:   TIP:   Apple highly recommends that you perform a sync prior to restoring in order to back up any changes since your last sync.   Make sure you have the latest version of iTunes installed and running. Connect your iPhone to your computer. Select your iPhone when it appears in iTunes under   Devices. Select the   Summary   tab. Select the   Restore   option. When prompted to back up your iPhone settings before restoring, select the   Back Up   option. NOTE:   During the Back up and Restore process, do not disconnect the iPhone from the computer or shut down iTunes.  This may corrupt the data in your iPhone or possibly corrupt the iPhone software altogether. Select the   Restore   option when iTunes prompts you. Once the restore process has completed, the iPhone restarts and displays the Apple logo while starting up. Note: After a restore, your iPhone will display the “Connect to iTunes” screen. Keep your device connected until the “Connect to iTunes” screen goes away or you see “iPhone is activated.” If iTunes does not have an Internet connection, you cannot complete this step. Select the backup you want for your iPhone (select “as new”) and select the   Continue   button in order to complete your device’s restoration.
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  Have you lost or forgotten your Blackberry ID passward? Well you are in luck.   Check out this helpful How To video to learn how to reset it.   Steps: 1. First go to   www.blackberry.com   and hover over Support in the drop down menu at the top. 2. From there, choose Blackberry ID, and in the Manage your Blackberry ID section select Reset your password. 3. Now you can enter your Blackberry ID user name and the verification letters from the picture and hit Submit.  
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  Looking to back up and store your files from your Samsung Device? Switching devices and looking to retain your old files? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, make sure you have the latest version of Samsung Smart Switch. Next, connect your device to your computer and click on the Backup tab. When it is done transferring, you will have completely backed up your device on your computer. To restore your device from a previous backup, click Restore. Once it is complete, you will have successfully restored your old backup on to your current Samsung device
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  Is your cellphone always running out of battery? Do you find yourself always looking to charge your phone? Want some helpful tips to save batter life? Well you are in luck.   Check out this helpful How To video to learn how.     Adjusting Brightness level 1. Start by taking down the brightness level of your screen. 2. Tap the Settings icon on the home screen. 3. Select Display, and drag the slider under Brightness Settings to the desired level.   Adjusting Backlight Timeout 1. Tap the Settings icon on the home screen. 2. Select Display, and scroll down to Screen Lock and tap Screen Lock Timeout to select the time you want.   Monitor Battery Usage 1. To turn it on, tap the Settings icon on the home screen. 2. Then select App Manager and Device Monitor 3. Look at the Battery tab to see which apps are using up your battery.   Turning off Wi-Fi, GPS & Bluetooth 1. You can also try disabling your Wi-Fi & Bluetooth and GPS when you’re not using them. 2. Tap the Settings icon on the home screen. 3. Select Network Connections and toggle Wi-Fi & Bluetooth off, and select Location Services to turn your GPS off.   Closing Active Programs & Apps 1. If you’re already in the app, just Swipe Up from the bottom of the screen then tap X to close. 2. If you’re on your home screen, click on the Active Frame icon and then hit X on the apps to close.   Animated Wallpapers and Screensavers Avoid using animated wallpapers or screensavers. We know they look pretty, but your battery will thank you if you get rid of them.
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  Just made the leap from an iOS device to an Android device? Looking to transfer all your existing data? Well you are in luck.   Check out this helpful How To video to learn how.     Steps:   Transfer Photos 1. Download the free Google Photos app from the App Store. 2. Login with your Google Account, and under the settings menu, turn on Backup and Sync. 3. After it is complete, you can view all your photos on your new Android device through the Google Photos app.     Transfering Music 1. Install Google Play Music Manager on your computer. 2. Music Manager will upload upto 50000 songs from your iTunes librairy to the cloud. 3. On your Android phone, open the Google Play Music app to access your music.    Transfering Contacts 1. Goto   www.icloud.com on your computer and export your contacts as a vCard. 2. Once complete, transfer the new vCard to your Android device via email or USB cable.  3. On your Android device, select the Contacts app. 4. Under settings, select Import and Export contacts and add the vCard. That's it!  
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Backing up your Android is simple. And while a backup is definitely something you should do before an upgrade, it’s a good idea to set your device to perform periodic, automatic backups, too.   There are many apps and services for Android, but for sheer simplicity and security, cloud-based backups are best for their ease of use. You don’t need to worry about getting an external hard drive to store your backed-up files, and because everything’s stored virtually, in the cloud, you can access and sync with it from anywhere, on any Web-enabled device.   Once installed, some backup apps, such as Easy Backup, let you save your backed-up files, including your contacts, calendar and text messages, to wherever you choose, such as to Google Drive and Dropbox, or right onto your device’s microSD card.   Bonus:   Easy Backup is free, although services like Dropbox charge a nominal monthly fee depending on the storage you need.     How to back up your Android using Easy Backup:   Download the free app from the   Google Play   store. Once installed, click on the app. You’ll be asked if you’d like to perform a backup now. Tap   Yes. Select which types of files you’d like to back up; choices include SMS, MMS, Call Log, Calendar, Contacts and more. Choose where you’d like to save your files: SD card, Gmail, Dropbox or Google Drive. You’ll be asked to configure your account with the app. Do so now. When prompted, enter in the title of the backup (e.g., today’s date). Click   OK. To access the saved files, go to the saved location and open the file.   TIP:   It’s a smart idea to back up other files, such as videos, pictures and music, periodically.
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  Just made the leap from an Android device to an iOS device? Looking to transfer all your existing data? Well you are in luck.   Check out this helpful How To video to learn how.     Steps:   Transfer Photos 1. Download the free Move to iOS app from the Google Play Store. 2. Make sure both devices are plugged into a power source and connected to WiFi. 3. Set up your new iOS as normal until you get to the Apps & Data. 4. On your iOS device, Select Move from Android. On your Android device, select Move to iOS. Follow the on screen instructions. 5. Wait for the Transfer Data screen to appear on your iOS device and choose what content you would like to transfer then tap Next.   6. Leave both devices alone until transfer is complete. Complete the rest of the iOS setup and you are done!
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  One of the iPhone’s tricks is the ability to keep an always up-to-date backup of your info, apps, settings and personal preferences in the cloud. If you switch phones or buy an iPad, log in and all your info comes with you. To set up iCloud backup:   Go to Settings > iCloud > Storage & Backup Under iCloud Backup, slide the switch to On Your phone will back up to the cloud any time it’s on, locked, connected to a power source and connected to the internet via Wi-Fi. To restore your phone from a backup, choose Restore from iCloud Backup on the initial setup screen and enter your Apple ID and password.
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  With near field communication technology, you can quickly share digital information – videos, music, links, photos and other saved files – by simply touching two devices together.   It’s called Android Beam.   Here’s how to get started:   Turn on Android Beam by going to   Settings > More > Android Beam   and then hitting the switch. Navigate to whatever resource you want to share (a contact, a picture, a web page, an app). Place your phone back to back with another Beam-enabled Android device. You’ll hear a chime and you’ll see your screen shrink. Tap on the screen to share. Once the beam is initiated you can move the phones apart.
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  Wi-Fi Calling lets you make and receive phone calls, plus send and receive text messages, wherever you have a Wi-Fi connection.   Looking to set up the Wi-Fi Calling feature on your phone? Do you have a compatible iOS device? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: First, make sure your iPhone is connected to a Wi-Fi network.  Tap the Settings icon, scroll down then tap the Phone icon. Under Calls, tap Wi-Fi Calling and slide the "Wi-Fi Calling on This iPhone" switch to the On position. And you’re done! Wi-Fi calling is now ready to use
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  Notice your device feeling sluggish after a recent software upgrade? Looking to give your phone a fresh start? Well you are in luck.    Check out this helpful How To video to learn how.     Steps: To do a factory reset on an Android device Click the Settings app on your home screen. Then scroll to the Personal section and select Backup & Reset. In the Reset section select Factory Data Reset.   To do a factory reset on an iOS device Open your Settings app and select General. Then select Reset and Erase All Content and Settings.   To do a factory reset on a Blackberry device Start by selecting Settings from the home screen. Then Select Security and Privacy and click Security Wipe. Type in BlackBerry and then click Delete Data.   To do a factory reset on a Windows Mobile device Swipe left from the home screen to get to the Apps list. Select Settings, About, then Reset your Phone. You’ll see two warnings at this point, tap Yes on the first and then Yes again.
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  Heading out of the country for a trip? Looking to stay connected while out and abroad? Well you are in luck.   Check out this helpful How To video to learn how.     Steps:   Android Devices: 1. Open the Settings app. 2. Under Wireless & Networks,  select Cellular Networks. 3. Turn on the Data roaming slider. Select OK and you're done!     iOS Devices 1. Open Settings app. 2. Tap Cellular, then open Cellular Data Options.  3. Turn on the Data Roaming slider. Select OK and you're done!
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Wi-Fi Calling FAQs     UPDATE:    Your compatible device must have been purchased from Rogers/Fido. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   You may experience an error message like this:       What is Wi-Fi Calling? Wi-Fi Calling lets you call and text in more places so you can stay connected with friends and family. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — places where you may have had trouble getting reception before.     Do I need a specific phone or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: An iPhone 5c, 5s, 6 or 6 Plus, 6s and 6s Plus (must be purchased from Rogers or Fido) with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation The Wi-Fi Calling feature enabled on your phone Wi-fi Calling Ready Account Voice and Data plan with LTE enabled   Please note that prepaid customers or customers with voice only plans can’t use Wi-Fi Calling.     What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you must have access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls; some Wi-Fi connections may not support Wi-Fi Calling.     Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider. To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data through a Wi-Fi connection.     How is Wi-Fi Calling billed when I am in Canada? Incoming calls and text or picture messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan. Outgoing calls and text or picture messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/texts to Canadian numberswill be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply. Calls/texts to non-Canadian numberswill be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.   Please note: You may incur additional long distance charges and/or international text or picture message charges if your VPN, DNS or internet provider is set to a country outside Canada.      How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your wireless plan without incurring any long distance or roaming charges: Incoming calls and text or picture messages received from anywhere in the world Outgoing calls and text or picture messages made or sent to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have: Roam Like Home TM   Outgoing Wi-Fi Calling calls or text or picture messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi Calling calls and text or picture messages made or sent within that 24-hour period will be deducted from the Roam Like Home allocation.   If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling calls, text or picture messages to a non-Canadian number will be deducted from the limit associated with your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.   If you do not have Roam Like Home, or a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling calls, and text or picture messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.? If you plan on using Wi-Fi Calling while travelling throughout Canada, make sure to update the emergency address in your phone’s settings, as that’s the address that will be given to emergency services if you call 9-1-1. While using Wi-Fi Calling in the U.S., you may be able to call 9-1-1, however, we do not support U.S. emergency addresses so you will need to verbally tell the dispatcher where the emergency is located. We recommend making emergency calls over a mobile network.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. won’t be connected. You can make emergency calls outside of Canada and the U.S. only when they’re made over a mobile network.     How do I switch from using Wi-Fi Calling to a mobile network and vice versa? While in Canada, your phone will automatically connect to a mobile network instead of Wi-Fi Calling if both are available. However, while roaming, your phone will automatically connect to Wi-Fi Calling instead of any mobile network if both are available. You will need to remain in your Wi-Fi or mobile network’s range in order to continue your call; if you move between the two connections, the call will be disconnected. Visit   rogers.com/coverage to see where you are covered by our mobile network.     Are there any services that will not work with Wi-Fi Calling? Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Ringback tunes Advanced Call Manager Teletypewriter Rogers One Number TM   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more, please reach out to us here in the Community.     Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).     What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature, try using Apple’s   support page   or reach out to us here in the Community.     How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up. Go into your phone settings and do the following:   Select   Settings Select   Phone       Turn onWi-Fi Calling. Follow the on screen instructions if it is your first time doing this.         The status bar will display “WiFi Rogers” when Wi-Fi Calling is ready to use.
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  Is your cellphone always running out of battery? Do you find yourself always looking to charge your phone? Want some helpful tips to save batter life? Well you are in luck.   Check out this helpful How To video to learn how.     Turn on Battery Saver 1. To turn Battery Saver on, swipe left from the home screen to get to the Apps list. 2. Then scroll down and tap Settings, then select Battery Saver.   Turning off Wi-Fi & Bluetooth Just swipe down from the home screen to bring up the Action Center, and tap either Wi-Fi or Bluetooth to disable. You can tell they’re off because they look greyed out.   Turning off GPS 1. Swipe  left from the home screen to get to the Apps list. 2. Then scroll down and tap Settings. 3. Select Location and then turn Location services off, then just turn it back on when you need it.   Adjusting Brightness level 1. Swipe left from the home screen to get to the Apps list. 2. Scroll down and tap Settings, select Brightness, and turn off Automatically Adjust and set the level to low.   Adjust Screen Lock timer 1. Swipe left from the home screen to get to the Apps list. 2. Then scroll down and tap Settings, select Lock screen, and adjust the Screen times from the drop down menu.   Animated Wallpapers and Screensavers Avoid using animated wallpapers or screensavers. We know they look pretty, but your battery will thank you if you get rid of them.
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