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Follow these steps to change which number is active on your Dual SIM Single Active Google device.   Tap Settings > Mobile Network > Carrier.   Select which line you want to be active.    Confirm by tapping Switch.
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Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYOP line. Important: You need a Google Pixel 3a or Pixel 3a XL with Android 9.0 or later. Make sure you have an internet connection (WiFi or LTE). Go to Settings > Mobile Network. Tap Add Carrier. Use your phone to scan the eSIM voucher (QR code). If the code does not scan, clean your lens and try again. If the eSIM card does not activate, restart your device and try again. If the problem persists, enter the eSIM Card details manually.  
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Follow these steps to remove an eSIM (plan and number) from a dual SIM Google Device. This does not cancel the eSIM line; you will continue to be billed. You must contact us to cancel your plan. If you are seeking to reactivate your plan on the Dual SIM Google device, you will require a new eSIM card to reactivate your cellular plan on the device.   Go to Settings > Mobile Network > Carrier.   Tap the plan (number) you want to remove.   Tap Delete.
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Change Existing Line:   1.  Sign in to your MyRogers account at rogers.com.   2.  Under the Usage & Services tab, select Wireless or Wireless Share Everything. If you have multiple wireless numbers, select the number you want to change the SIM card for.     3.  Under the Manage My Device section, select Change My SIM.     4.  Enter the old and new SIM numbers in the fields provided, review your changes, and select Continue. Your SIM card is now activated.       Activate New Line:   Your SIM card is already activated. Just insert the SIM card into your device to get connected.     Tip: If your device doesn’t connect to the Rogers network, please turn it off and back on.     Locate your SIM card number    The ICCID is the identification number of your SIM card. It’s the unique 20-digit number printed on the SIM card.       You can also find your SIM card number in your device settings: iOS   Android*   Tap   Settings Tap   General Tap   About Scroll down until you see the ICCID number. Open   Settings Select   About Device Select   Status. Your SIM card numbers can be found under ICCID. *Instructions may vary by device or manufacturer.        
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Setting up Premium Voicemail-to-Text   Following subscription, you will receive a text message with instructions on how to set up your voicemail.   New voicemail message, will now be forwarded to the phone via an MMS. They will be marked as Saved on the traditional voicemail service. You have 10 days to open and listen to the voicemail message. Once the message is opened it will remain on the phone until you delete it. You can also press and hold 1 on the phone to access messages in the traditional way.  Roaming with Premium Voicemail-to-Text If your price plan includes MMS, you will not be charged for wireless data usage. You will be charged for the Wireless data usage: depending on the device if you open the message if the MMS downloads automatically. Without a roaming wireless internet plan/pack You will receive a Welcome roaming message with Pay-Per-Use (PPU) rates. You can use up to 50MB per day in US (up to max of 500MB before blocked) and 10MB internationally (up to 50MB before blocked) PPU, including Visual Voicemail notifications. For any usage above 10MB internationally, you must choose between day pass or PPU to continue receiving Visual Voicemail notifications.
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Wi-Fi Calling FAQs     UPDATE:    Your compatible device must have been purchased from Rogers/Fido. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   You may experience an error message like this:       What is Wi-Fi Calling? Wi-Fi Calling lets you call and text in more places so you can stay connected with friends and family. You can call and text wherever you have a Wi-Fi connection in places like basements, condos and tall buildings — places where you may have had trouble getting reception before.     Do I need a specific phone or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: An iPhone 5c or above (must be purchased from Rogers or Fido) with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation The Wi-Fi Calling feature enabled on your phone Wi-fi Calling Ready Account Voice and Data plan with LTE enabled   Please note that prepaid customers or customers with voice only plans can’t use Wi-Fi Calling.     What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you must have access to a public or private Wi-Fi connection. The connection must meet the minimum required download and upload speeds to support voice calls; some Wi-Fi connections may not support Wi-Fi Calling.     Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) may apply in accordance with your internet service provider. To give you a sense of how much data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data through a Wi-Fi connection.     How is Wi-Fi Calling billed when I am in Canada? Incoming calls and text or picture messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits associated with your wireless plan. Outgoing calls and text or picture messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/texts to Canadian numbers will be deducted from the airtime and messaging limits associated with your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current Pay-Per-Use wireless rates will apply. Calls/texts to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current Pay-Per-Use long distance wireless rates.   Please note: You may incur additional long distance charges and/or international text or picture message charges if your VPN, DNS or internet provider is set to a country outside Canada.      How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your wireless plan without incurring any long distance or roaming charges: Incoming calls and text or picture messages received from anywhere in the world Outgoing calls and text or picture messages made or sent to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account.   If you have: Roam Like Home TM   Outgoing Wi-Fi Calling calls or text or picture messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi Calling calls and text or picture messages made or sent within that 24-hour period will be deducted from the Roam Like Home allocation.   If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi Calling calls, text or picture messages to a non-Canadian number will be deducted from the limit associated with your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on will apply.   If you do not have Roam Like Home, or a Travel Pack or roaming add-on, your outgoing Wi-Fi Calling calls, and text or picture messages to a non-Canadian number will be billed according to roaming Pay-Per-Use rates.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while travelling within Canada and the U.S.? If you plan on using Wi-Fi Calling while travelling throughout Canada, make sure to update the emergency address in your phone’s settings, as that’s the address that will be given to emergency services if you call 9-1-1. While using Wi-Fi Calling in the U.S., you may be able to call 9-1-1, however, we do not support U.S. emergency addresses so you will need to verbally tell the dispatcher where the emergency is located. We recommend making emergency calls over a mobile network.     What happens if I try to make an emergency Wi-Fi call to 9-1-1 while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. won’t be connected. You can make emergency calls outside of Canada and the U.S. only when they’re made over a mobile network.     How do I switch from using Wi-Fi Calling to a mobile network and vice versa? While in Canada, your phone will automatically connect to a mobile network instead of Wi-Fi Calling if both are available. However, while roaming, your phone will automatically connect to Wi-Fi Calling instead of any mobile network if both are available. You will need to remain in your Wi-Fi or mobile network’s range in order to continue your call; if you move between the two connections, the call will be disconnected. Visit   rogers.com/coverage to see where you are covered by our mobile network.     Are there any services that will not work with Wi-Fi Calling? Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Ringback tunes Advanced Call Manager Teletypewriter   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more, please reach out to us here in the Community.     Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).     What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature, try using Apple’s   support page   or reach out to us here in the Community.     How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up. Go into your phone settings and do the following:   Select   Settings Select   Phone       Turn on Wi-Fi Calling. Follow the on-screen instructions if it is your first time doing this.         The status bar will display “WiFi Rogers” when Wi-Fi Calling is ready to use.
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These steps help a Data Manager or an account holder on a Share Everything plan set data alerts on rogers.com. Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Toggle Turn on alerts for this number for the number you want to turn on alerts for. Use the slider to select the data amount for when the number will get a usage alert. Click Save .
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See below for instructions on how to turn on Stream Saver TM  on rogers.com, so you can save data while streaming videos on your device.  Note: You need to be the Data Manager for the account to turn on Stream Saver. To turn on Stream Saver: Sign in to your MyRogers account on rogers.com. On the top of the page, click Usage & Services and select your wireless account. Scroll down and click the Stream Saver TM  button. Change the slider from OFF to ON for each number that you want to turn on Stream Saver. A pop up message will appear confirming that you want to activate Stream Saver for that line. Click Adjust Video Streaming to confirm.
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Sign in to MyRogers on rogers.com. Click your Share Everything plan. Click Manage My Data. Scroll down to the name of the current Data Manager and click (change). Use the drop-down menu to select a Data Manager. To confirm your selection, click Assign Data Manager.
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If you want to add data to your account for the current billing cycle so that you don’t incur overage charges, see below for instructions on how to do this: Sign in to MyRogers on rogers.com or through the app. Select your Share Everything plan. Next to the data tracker, click + for Add data this month.  Follow the instructions to purchase more data through text message. 
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Go to rogers.com/support. Click Wireless. Scroll down to Network Issues. Click Check status to see what might be affecting your wireless service. Select the service that’s most affected. Enter your address, major intersection or postal code. Click Check Status. - If there is no outage, but you are still experiencing issues with connectivity, you can provide your feedback. Click Provide Your Feedback. - A form will appear. Fill out the details of your issue. Click Submit.
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Open the MyRogers app on your device and log in using your Rogers telephone number. Select Support located at the bottom navigation bar. Select MyNetwork. The interactive coverage and status map is displayed.  To check for a specific address: If GPS is enabled on the device, the map will automatically geolocate to your location. If GPS is not enabled, or you need to check a different address, click the Magnifying Glass icon (top left) to type in an address in the search bar & click search. The searched address will appear on the map. To check coverage type for that location, click the Cell Tower icon (top right) to change the coverage (LTE, HSPA+, etc).              
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Allow Location-based Data After App Update or Download (First Access) Download and open the latest version of the app. The Help us improve your network experience screen will appear. Tap 'Sure, sounds good'. Set device permissions to allow MyRogers app to access your location even when you’re not using the app. Turn Location-based Data On or Off Open the MyRogers app and log in. Select 'Support' on the bottom navigation bar. Select 'MyNetwork'. Click the '?' option in the bottom right corner. Beside Share location-based data, toggle on or off. Note: Go to your device’s settings, to allow MyRogers app to access your location in the background when the app is not open (device settings is not necessary when opting out).
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Open the MyRogers app on your device and log in using your Rogers telephone number. Select Support located at the bottom navigation bar. Select MyNetwork. The interactive coverage and status map is displayed. To check for a specific address: If GPS is enabled on the device, the map will automatically geolocate to your location. If GPS is not enabled, or you need to check a different address, click the Magnifying Glass icon (top left) to type in an address in the search bar & click search. The searched address will appear on the map. Click Check Status (bottom left) to check the live status of the network for that location (including planned or unplanned outages or other known factors affecting signal quality or coverage). You will get a green or amber status message as follows: Green: Our wireless network appears to be working normally in your area. If you’re experiencing a unique issue, please let us know. Amber: We’re working quickly to resolve a Wireless network issue in your area. You may be experiencing problems using your data or voice services, or sending/receiving messages. If the searched address will have a new cell tower coming to the area in the next 30 to 60 days, the status will be as follows: Green: Our wireless network appears to be working normally in your area. If you have a unique issue, please let us know. We believe in providing a network experience that empowers you to make more possible and are investing in your area to deliver that experience. Amber: We’re working quickly to resolve a Wireless network issue in your area. We believe in providing a network experience that empowers you to make more possible and are investing in your area to deliver that experience. If there is a known problem, you have the option of being notified when the issue is resolved. Click Notify when resolved.   Enter your phone number or email address. Click Submit. The app will confirm that the notification was registered.  Note: You must have location services turned on in your device for the MyRogers app.
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Sign in to MyRogers  on rogers.com. Click your Share Everything plan. Click Manage My Data. Click the Data Access selector to pause or restore data. Note: If you are turning data off, you will see a confirmation screen. Select Turn off data to continue. If you are restoring data, there is no confirmation screen. When data is being restored, they'll get their access back immediately. When data is being paused, it is for the remainder of the billing cycle. They will get their access back once the new billing cycle starts. Both of these actions will send a message to the affected line holder and the account's Data Manager.
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These steps help an account holder on a Share Everything plan change the Data Manager in the MyRogers app. Get the MyRogers app by scanning the code below or download it at the Apple App Store or Google Play Store .   Open the MyRogers app on your device. If you are connected to Wi-Fi, you will need to sign into the app. From the Usage tab, tap change (beside Data Manager). From the Choose who manages data alerts screen, select a new Data Manager. To confirm your selection, tap Choose your Data Manager.
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  Set up your Visual Voicemail:   Tap   Phone   on the home screen and then tap   Voicemail   in the lower right corner. The first time you access this screen, you’ll be prompted to create a voicemail password between four and 10 digits. You’ll be prompted to record your greeting. Do so now. Tap   Save, re-enter your password and tap   Save   again.   How to record or change your custom voicemail greeting:   Tap   Voicemail   and tap   Greeting. Then tap   Custom. Tap   Record   and then record your greeting. When you’re finished, tap   Stop. To listen to your greeting, tap   Play. When you’re satisfied, tap   Save.   How to set a default voicemail greeting:   Tap   Voicemail   and tap   Greeting. Tap   Default   to select the default greeting. Then, when someone calls, they’ll hear a standard message that includes your phone number.     How to Access your Visual Voicemail:   Tap the   Phone   icon on the home screen and then tap   Voicemail   in the lower-right corner. Your voicemail messages will be displayed. Tap on a message and press the blue   Play   button to listen to the message. Want to delete a message? Swiping right to left will bring up the   Delete   button. Want to return a call? To call back, tap on the   green   Call Back   button that displays when a voicemail message is selected. Need contact info? Hit the   blue arrow   on the right to display the contact information for the person who left the voicemail.
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  Rogers Basic  APN Settings   Settings Details APN rogers-core-appl1.apn Username wapuser1 Password wap Rogers Core  APN Settings   Settings Details APN rogers-core-appl1.apn Username n/a Password n/a Note: For Android smartphones, input the following MMS settings to ensure MMS functionality. MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Rogers LTE  APN Settings A compatible LTE device is required for these settings to function correctly.   Settings Details Name Rogers APN ltemobile.apn MMSC http://mms.gprs.rogers.com MMS Proxy 10.128.1.69 MMS Port 80 Username Not required Password Not required     Rogers Internet  APN Settings These settings are to be programed to a wireless device for GPRS functionality on the Rogers Wireless Network. Note:   GPRS allows for HTML browsing on the smartphone browser.    Settings Details APN internet.com Username wapuser1 Password wap   Rogers MMS  Settings   Settings Details APN media.com Username media Password mda01 MMS Gateway Address 172.25.0.107 MMS URL http://mms.gprs.rogers.com MMS Proxy 10.128.1.69     Rogers WAP  Settings   Settings Details APN goam.com Username wapuser1 Password wap WAP IP 1 208.200.67.150 WAP Port 1 9203 WAP IP 2 208.200.67.151 WAP Port 2 9201 Homepage http://rogers.mobi     Supported network frequencies  used on the Rogers network    Network Frequency Bands 2G (GSM/EDGE) 850, 1900 MHz B5, B2 3G (UMTS/HSPA)  850, 1900 MHz  B5, B2 LTE 700 MHz B12, B17 1700/2100 MHz (AWS) B4 2600 MHz B7   For more on using unlocked devices on the Rogers network click here or   here for bring your own device.          Set up a New APN on Android OS   Open   Applications/Apps. Select   Settings. Select   More Networks or More Settings or Wireless & Networks   (varies depending on model). Select   Mobile Networks. Select   Access Point Names. Click the   Menu   key. Select   New APN. Enter the following fields: LTE devices Name: Any name to identify the APN APN: ltemobile.apn MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Non-LTE devices Name: Any name to identify the APN APN: rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap MMSC:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 MMS Port: 80 Click the   Menu   key. Select   Save. Ensure the new APN is selected from the   Access Point Names   screen            Set up a New APN on Unlocked Apple devices   Note:   this feature is only available on unlocked iPhones. Most iPhones will have the APN preset by the carrier and will not require manual set up. Click   Settings. Select   Cellular. Under   Cellular Data   section, enter the following fields: APN:   rogers-core-appl1.apn   or   ltemobile.apn   (if you have a LTE compatible iPhone) Under the   MMS   section, enter the following fields: APN: media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Restart the device.          Set up a New APN on Balckberry  OS 7.0 or Earlier Open the Home screen. Select   Options. Select   Device (varies depending on model). Select   Advanced System Settings. Select   TCP IP. Place check mark in the box next to APN Settings Enabled. Enter rogers-core-appl1.apn or internet.com in the APN feild. Enter Username for APN: wapuser1 and Password  for APN : wap Press the   Menu   key. Select   Save.          Set up a New APN on Blackberry  OS10   Open the Home screen. Select   Settings. Select Mobile Network. Select Network Connections. Select   APN.  Enter the following   details  APN Settings: Access Point Names (APN) :  rogers-core-appl1.apn or internet.com Username: wapuser1 Password: wap Tap Save. Open  the  Home screen . Select   Text Messages. Select  the dots   ... Select Settings Select Text Messages. Select   MMS. Select   Advanced Enter the following details: APN Settings APN :   ltemobile.apn or  media.com MMSC:   http://mms.gprs.rogers.com MMS Proxy : 10.128.1.69 Tap Save.           Set up a New APN on Windows  Phone   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From the   App List   select   Settings. Select   Cellular. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Symbian  OS   Note:   Two types of APNs can be set up through these steps, internet APN for internet browsing and data or MMS APN for sending/receiving of picture messages. From   Menu   select   Settings. Select   Connectivity. Select   Destinations. Select   Access Point. Select   Add Internet APN   or   Add MMS APN. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap MMS Settings APN: media.com Username: media Password: mda01 MMS Gateway Address: 172.25.0.107 MMS URL:   http://mms.gprs.rogers.com MMS Proxy: 10.128.1.69 Click   Done.       Set up a New APN on Classic  Devices   Note:   These steps are how to program the APN settings on most classic phones. Go to Menu. Select   Settings. Select   Connectivity or Configuration. Choose   Preferred access point/Internet Profiles/Internet Access/Access Points   or   Packet data. Select  Settings   or Edit. Enter all required fields: Internet Settings APN: internet.com Username: wapuser1 Password: wap
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  Are you setting up your wireless voicemail for the first time? Did you forgot your current voicemail password? Well you are in luck.   Check out this helpful How To video to learn how.     Steps: Setting up your Voicemail and Personalized Greeting First, hold down the ‘1” key on your phone’s keypad . Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Enter in the 4 digit passcode that was provided to you in a text message when you initially activated your device or added voicemail to your plan. The default is the last 4 digits of your phone number. Resetting your Voicemail Password Login to your MyRogers account and select the number associated with your device. Select Update My Voicemail password. Enter your new password and tap submit.
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  What is   Rogers ™  Wi-Fi Calling? Wi-Fi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a Wi-Fi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your day takes you.   How do I turn on Wi-Fi Calling? Wi-Fi Calling is easy to use and simple to set up.   For Apple devices, go into your phone settings and do the following: Select Settings Select  Select Wi-Fi Calling Turn on Wi-Fi Calling Follow the on screen instructions if it is your first time doing this. The status bar will display “Rogers Wi-Fi” when Wi-Fi Calling is ready to use.   For Samsung devices, go into your phone settings and do the following: On the device home page, press the “Phone” icon Select “More” > Settings > Wi-Fi Calling If your number is not registered to Wi-Fi Calling, click the registration link and follow setup process Return to the Wi-Fi Calling page and turn the Wi-Fi Calling toggle to ON. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.   Do I need a specific device or plan to use Wi-Fi Calling? Yes. To use Wi-Fi Calling, you will need the following: A monthly postpaid voice and LTE data wireless plan (prepaid customers are not eligible) An LTE SIM installed in your device A compatible Rogers device, including one of the following: iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus or SE with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation Samsung Note 5 with software version 6.0.1 or later installed. (other Android devices coming soon) LG G4 with 6.0 or later installed The Wi-Fi Calling feature enabled on your device   Your compatible device must have been purchased from Rogers. If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.   If you have a non-Rogers Android device, Wi-Fi Calling will not work   What type of Wi-Fi connection do I need to use Wi-Fi Calling? To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.   Does Wi-Fi Calling use data from my wireless plan? No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.   To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data over a Wi-Fi connection.   How is Wi-Fi Calling billed when I am in Canada? Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.   Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows: Calls/Messages to Canadian numbers   will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply. Calls/Messages to non-Canadian numbers   will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.   Note: You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada.    How is Wi-Fi Calling billed when I am travelling outside of Canada? If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges: Incoming calls and messages received from anywhere in the world Outgoing calls and messages made or sent by you to a Canadian number   Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have: Roam Like Home TM : Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be Roam Like Home-rated. If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.   If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming pay-per-use rates.   Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada or the U.S.? Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.   We recommend making emergency calls over a mobile network.   What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.? Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.   When will my device use Wi-Fi Calling versus the mobile network? In most cases, when you have access to both the mobile network and Wi-Fi Calling (e.g., you have a Wi-Fi connection that is strong enough to be useable), your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.   For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, if you have an older version of iOS, your device will automatically default to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.   For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, you may change your settings on your device to switch the default setting to the mobile network.   How do I switch between the Wi-Fi network and the mobile network during a call? In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have a VoLTE-enabled device and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit   rogers.com/coverage to see where you are covered by our mobile network.   Are there any wireless service features that will not work with Wi-Fi Calling?   Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling: Data blocking Advanced Call Manager Teletypewriter Rogers One Number TM Alternative Line Service Wireless Priority Common Voicemail UMA Hotspot Datacom CS Data FAX and USSD services   You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more please visit the Rogers Community Forums.   Do location-based calls work with Wi-Fi Calling? Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).   What if I am having trouble activating the Wi-Fi Calling feature on my device? If you have trouble activating the Wi-Fi Calling feature please visit the Community Forums.   How can I activate VoLTE on my iPhone 6s or 6s Plus?  If you have already activated Wi-Fi Calling, then you’ll need to go to your settings and turn Wi-Fi Calling off and on again to activate VoLTE services on your device. If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps: Go to   Settings   and select   Phone. Toggle Wi-Fi Calling to ON. Follow the instructions on your screen if it’s the first time you’re hooking it up.   Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.     Wi-Fi Calling Terms and Conditions
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