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What is ‘Dual SIM Dual Standby’ (DSDS)? 'Dual SIM Dual Standby' allows you to have two phone numbers on a single iPhone to make and receive voice calls, and to send and receive SMS and MMS. This means you can have two local numbers or use the second line when travelling internationally. On iPhone XR, Xs and iPhone Xs Max 'Dual SIM Dual Standby' is a combination of a physical SIM card and an eSIM. What is an eSIM? The eSIM is embedded into the device without the need to insert a physical SIM card.   Can I activate my iPhone with eSIM on a contract? Unfortunately, no, at this time eSIM is only available through No Tab / Bring Your Own Device plans. If you wish to have a contract to lower the upfront cost of the device, you must activate with a physical SIM card. Can I activate a non-iPhone eSIM device? Yes! We currently support the Google Pixel 3a and Google Pixel 3a XL. Please see, Activate eSIM on a Dual SIM Google Device for more details! If you are attempting to activate an eSIM on a non-certified device (device we don’t support) we can’t guarantee the following: Comprehensive technical support That all your features will work as intended That we would have specific plans for your device, and leveraging current plans may result in unexpected billing or functionality issues (e.g. no voice feature, no PPU voice rates, etc.) How can I tell which phone number I’m using? Each line has a default name “Primary” and “Secondary”. Calls For any outgoing calls, a Primary or Secondary will display on your iPhone. For any incoming calls, the first letter of each label (“P” or “S”) will display on your iPhone as an indicator so you can identify each line. Messages For outgoing messages, you can choose between Primary and Secondary number For incoming messages, it is a single inbox and there is no “P” or “S’ label  In the   Cellular Settings   of your iPhone, you can create your own labels for each line. For example, you can name your lines “Work”, “Personal”, or something else. If I have data on both lines, which data bucket will I use and be billed for? Both lines can support data services; however, you can only access one line’s data bucket at a time. You can set and change the default data bucket through your iPhone’s “Cellular Settings” Your data usage will come out of the data feature you have defaulted to in your iPhone’s “Cellular Settings”. For example, during work hours, you can use the data from your “Work” line, and after work , you can switch to your “Personal” line. For more details, please see the Apple support page. You will continue to receive data usage notifications from Rogers when using a Rogers line. Can I use data while on a call? You can only use data while on a call made or received on the same line that you have selected for your data usage. For example: if you are on a call on Line 1 and your data is set to Line 1 as well, you can use data while you’re on the call. However, if you are on a call on Line 1 and your data is set to Line 2, you cannot use data while you’re on the call. You can access Wi-Fi on either line regardless of which line you have selected for your data usage. How will I be billed for voice and messaging? Voice and messaging are calculated according to the rate plan of the line used for each activity. With Dual SIM, you have the choice of which phone number to use for each call and text.   Are both lines connected to the network at the same time? Yes, both lines are connected to the network at all times. However, when you are on a call on one line (Line 1), the other line (Line 2) automatically goes on standby mode. This means, if someone tries to call you on Line 2 when you are on a call on Line 1, you will not receive a call waiting notification for the incoming call. Instead, that call will be directed to your “Line 2” voicemail if setup. This has implications for 9-1-1 calls. If you call 9-1-1 from Line 1 or Line 2, and the call has either ended or abruptly disconnected, do not use the other line until the 9-1-1 operator calls you back. What happens when I roam? Just as you can choose which line to call, message or use data from while in Canada, you can do the same while you roam. You will continue to receive roaming notifications for each of your individual lines; however, they will appear in the same messaging app. It’s important to pay attention to the line indicator (i.e. Primary or Secondary) in the message app so you can tell which line you are using for roaming, especially if you have different roaming features on each line. If you’ve been using only 1 of your 2 lines to roam (calls, messages, data, etc.), you will be charged roaming on that line. If you answer a call, text or if you use data on the other line, you will also be charged roaming charges on that line. All roaming rates are charged as per the individual rate plan on each line. Will E9-1-1 and T9-1-1 work on both lines? Both lines have the capability to dial 9-1-1. Where E9-1-1 is available, the caller’s number and approximate location will be provided, regardless of the line used.   Are Business / Enterprise accounts eligible? If so, how are they be billed? If you have an enterprise or corporate cellular service plan, check with your company's telecom administrator to see if they authorize the activation of a new line using an eSIM on the corporate account to be used on the Dual Sim device. The billing of the lines on Dual Sim compatible devices is dependent on the plans selected on each respective line and they will appear on the invoice of the account used for the activation. Currently, on Consumer accounts at Rogers, you can only activate a Dual Sim compatible device at a participating Rogers store. Please see our Blog post, here to find the nearest location to you! 
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Follow these steps to remove an eSIM (plan and number) from a dual SIM iPhone. This does not cancel the eSIM line. You must contact us to cancel your plan.    Go to Settings > Cellular. Tap the plan (number) you want to remove. Tap Remove Cellular Plan . Click OK , the plan is no longer available on the iPhone.  Important: This does not cancel the line; You will continue to be billed. Please contact us if you wish to cancel the line.
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Follow these steps to switch between phone numbers for calls, texts and FaceTime. You can send messages with iMessage and use FaceTime on the default line. You can make a call or send an SMS or MMS message with either phone number. However, you can switch numbers before sending an SMS or MMS or making a phone call.   Switch Phone Numbers for a Calls Calling someone from the favourites list Tap . Tap the current phone number.  Tap your other number. Using the keypad Enter the phone number. Tap Primary or Secondary, near the top of the screen. Tap the number you want to use. Switch Phone Numbers for iMessages, FaceTime and SMS / MMS You can send messages with iMessage and use FaceTime on the default line. You can send SMS or MMS messages with either phone number. However, you can switch numbers before sending an SMS or MMS. Change which line to use iMessage and FaceTime Go to Settings > Messages. Tap iMessage & FaceTime Line.  Select the phone number to use. Customers can only use one number for iMessage and FaceTime.  Switch phone numbers before sending an SMS or MMS Open Messages. Tap the icon, in the upper right corner of the screen. Enter the contact’s name or number. Tap Primary or Secondary at the top. Tap the number you want to use.
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Follow these steps to label the phone numbers within a dual SIM iPhone. You can store multiple eSIMs on your iPhone. You can choose from the list of labels or create a custom one!   Go to Settings > Cellular. Tap on the number whose label you want to change. Tap on Cellular Plan Label. Select a new label or enter a custom label.
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Follow these steps to get the serial number or IMEI of the dual SIM iPhone.   Go to Settings > General > About. Look for the device's Serial Number, IMEI or ICCID.
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Follow these steps to change which number uses data on your dual SIM iPhone. Only one number at a time can use data. This means, if you are on a call with a line that you have designated as voice-only, your data will not work. You can turn on Cellular Data Switching. This feature automatically turns on the data of the line you are using during a call. If one of the lines does not have data, we recommend turning this feature off, to avoid pay-per-use data charges.   Go to Settings > Cellular. Tap Cellular Data. Tap that number to use cellular data. Turn on or off Cellular Data Switching Go to Settings > Cellular. Tap Cellular Data. Turn on or off Cellular Data Switching.
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Follow these steps to change which number on your dual SIM iPhone is primary and secondary.   Go to Settings > Cellular.   Set your default number. On this screen, choose a number to be your default, or you can choose which number is to be used only for cellular data. Your other number will be your default. Use Primary as your default line: If you select this option, Primary will be used by default for voice, SMS, Data, iMessage, and FaceTime. Secondary will be available just for voice and SMS. Use Secondary as your default line: If you select this option, Secondary will be used for voice, SMS, Data, iMessage, and FaceTime. Primary will be available just for voice and SMS. Use Secondary for cellular data only: You might want to select this option if you're travelling internationally and you want to keep Primary for voice, SMS, iMessage, and FaceTime. This will allow you to use Secondary for data.
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Follow these steps to erase all the information from your iPhone. If you erased your cellular plans during this process and you want to reactivate your plan on the Dual SIM iPhone, you will require a new eSIM card.   Go to Settings > General > Reset. If asked, enter your passcode or Apple ID password.   Confirm whether you want to erase everything or erase everything but keep the eSIM plans.   Wait for the device to erase. Depending on your device, it can take a few minutes to erase your data.
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  Set up your Visual Voicemail:   Tap   Phone   on the home screen and then tap   Voicemail   in the lower right corner. The first time you access this screen, you’ll be prompted to create a voicemail password between four and 10 digits. You’ll be prompted to record your greeting. Do so now. Tap   Save, re-enter your password and tap   Save   again.   How to record or change your custom voicemail greeting:   Tap   Voicemail   and tap   Greeting. Then tap   Custom. Tap   Record   and then record your greeting. When you’re finished, tap   Stop. To listen to your greeting, tap   Play. When you’re satisfied, tap   Save.   How to set a default voicemail greeting:   Tap   Voicemail   and tap   Greeting. Tap   Default   to select the default greeting. Then, when someone calls, they’ll hear a standard message that includes your phone number.     How to Access your Visual Voicemail:   Tap the   Phone   icon on the home screen and then tap   Voicemail   in the lower-right corner. Your voicemail messages will be displayed. Tap on a message and press the blue   Play   button to listen to the message. Want to delete a message? Swiping right to left will bring up the   Delete   button. Want to return a call? To call back, tap on the   green   Call Back   button that displays when a voicemail message is selected. Need contact info? Hit the   blue arrow   on the right to display the contact information for the person who left the voicemail.
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