Rogers Wi-Fi Calling FAQs

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Community Specialist
Community Specialist

 

What is Rogers Wi-Fi Calling?

Wi-Fi Calling lets you make and receive phone calls, plus send and receive messages, wherever you have a Wi-Fi connection in places like basements, condos and tall buildings. With Rogers, you’re connected wherever your day takes you.

 

How do I turn on Wi-Fi Calling?

Wi-Fi Calling is easy to use and simple to set up.

 

For Apple devices, go into your phone settings and do the following:

  1. Select Settings
  2. Select 
  3. Select Wi-Fi Calling
  4. Turn on Wi-Fi Calling
  5. Follow the on screen instructions if it is your first time doing this.
  6. The status bar will display “Rogers Wi-Fi” when Wi-Fi Calling is ready to use.

 

For Samsung devices, go into your phone settings and do the following:

  1. On the device home page, press the “Phone” icon
  2. Select “More” > Settings > Wi-Fi Calling
  3. If your number is not registered to Wi-Fi Calling, click the registration link and follow setup process
  4. Return to the Wi-Fi Calling page and turn the Wi-Fi Calling toggle to ON. The status bar will display the Wi-Fi Calling icon when Wi-Fi Calling is ready to use.

 

Do I need a specific device or plan to use Wi-Fi Calling?

Yes. To use Wi-Fi Calling, you will need the following:

  • A monthly postpaid voice and LTE data wireless plan (prepaid customers are not eligible)
  • An LTE SIM installed in your device
  • A compatible Rogers device, including one of the following:
    • iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus or SE with iOS 9 or later installed — remember to update your carrier settings when prompted to do so at the end of the OS installation
    • Samsung Note 5 with software version 6.0.1 or later installed. (other Android devices coming soon)
    • LG G4 with 6.0 or later installed
  • The Wi-Fi Calling feature enabled on your device

 

Your compatible device must have been purchased from Rogers.

If you have a non-Rogers Apple device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device.

 

If you have a non-Rogers Android device, Wi-Fi Calling will not work

 

What type of Wi-Fi connection do I need to use Wi-Fi Calling?

To use Wi-Fi Calling, you need access to a public or private Wi-Fi connection. The connection must meet minimum required download and upload speeds to support voice calls. Some Wi-Fi connections may not support Wi-Fi Calling.

 

Does Wi-Fi Calling use data from my wireless plan?

No, Wi-Fi Calling does not use up data from your wireless data plan. When you make a call over Wi-Fi, you will be consuming data over the Wi-Fi connection instead. Internet service charges and overage rates (if applicable) apply in accordance with your internet service provider.

 

To give you a sense of how much internet data is used, a one-hour Wi-Fi voice call will consume approximately 75MB of data over a Wi-Fi connection.

 

How is Wi-Fi Calling billed when I am in Canada?

Incoming calls and messages received over Wi-Fi Calling while in Canada will be deducted from the airtime and messaging limits included in your wireless plan.

 

Outgoing calls and messages sent over Wi-Fi Calling while in Canada will be billed as follows:

  • Calls/Messages to Canadian numbers will be deducted from the airtime and messaging limits included in your wireless plan, and no long distance charges will apply. If you exceed your monthly plan limits, overage rates and/or current pay-per-use wireless rates apply.
  • Calls/Messages to non-Canadian numbers will be billed according to the rates outlined in your wireless plan or current pay-per-use wireless rates.

 

Note: You may incur additional long distance charges and/or international message charges if your VPN, DNS or internet provider is set to a country outside Canada. 

 

How is Wi-Fi Calling billed when I am travelling outside of Canada?

If you are using Wi-Fi Calling while outside of Canada, the following will be deducted from your airtime and messaging limits included in your wireless plan without incurring any long distance or roaming charges:

  • Incoming calls and messages received from anywhere in the world
  • Outgoing calls and messages made or sent by you to a Canadian number

 

Roaming and/or long distance charges will vary depending on the roaming option you have on your account. If you have:

  • Roam Like HomeTM: Outgoing Wi-Fi calls or messages made to a non-Canadian number will incur the Roam Like Home daily charge. If you have already incurred this charge, then all outgoing Wi-Fi calls and messages made or sent within that 24-hour period will be Roam Like Home-rated.
  • If you have a Travel Pack or other roaming add-on, all outgoing Wi-Fi calls or messages to a non-Canadian number will be deducted from the limit included in your Travel Pack or roaming add-on. If you exceed your limit, overage rates outlined in your Travel Pack or roaming add-on apply.

 

If you do not have Roam Like Home or a Travel Pack or roaming add-on, your outgoing Wi-Fi calls and messages to a non-Canadian number will be billed according to roaming pay-per-use rates.

 

Can I make an emergency Wi-Fi call to 9-1-1 while travelling within Canada or the U.S.?

Yes. If you plan on using Wi-Fi Calling while travelling throughout Canada or the U.S., make sure to update your emergency address to your most likely location for your device in your phone’s settings. Your emergency address is the one that will be given to emergency services if you call 9-1-1.

 

We recommend making emergency calls over a mobile network.

 

What happens if I try to make an emergency Wi-Fi call while outside of Canada and the U.S.?

Calls made to emergency services while using Wi-Fi Calling outside of Canada and the U.S. will not be supported. We recommend making emergency calls over a mobile network.

 

When will my device use Wi-Fi Calling versus the mobile network?

In most cases, when you have access to both the mobile network and Wi-Fi Calling (e.g., you have a Wi-Fi connection that is strong enough to be useable), your device automatically defaults to using Wi-Fi Calling. This applies when you are within Canada and when you are roaming outside of Canada.

 

For iPhones with iOS 9.1 or later, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, if you have an older version of iOS, your device will automatically default to using the mobile network when in Canada, and Wi-Fi Calling when roaming outside of Canada.

 

For Android phones, your device automatically defaults to using Wi-Fi Calling when you have access to both Wi-Fi Calling and the mobile network. However, you may change your settings on your device to switch the default setting to the mobile network.

 

How do I switch between the Wi-Fi network and the mobile network during a call?

In most cases, when you move between Wi-Fi Calling and the mobile network, your call will drop. To ensure your call does not drop, you should remain in your Wi-Fi or mobile network’s range for the duration of the call. However, if you have a VoLTE-enabled device and you are moving between Wi-Fi Calling and our LTE network, your call should not drop. Visit rogers.com/coverage to see where you are covered by our mobile network.

 

Are there any wireless service features that will not work with Wi-Fi Calling?

 

Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:

  • Data blocking
  • Advanced Call Manager
  • Teletypewriter
  • Rogers One NumberTM
  • Alternative Line Service
  • Wireless Priority
  • Common Voicemail
  • UMA Hotspot
  • Datacom
  • CS Data
  • FAX and USSD services

 

You’ll need to remove these features if you wish to enable Wi-Fi Calling on a compatible phone. To get access to Wi-Fi Calling or to learn more please visit the Rogers Community Forums.

 

Do location-based calls work with Wi-Fi Calling?

Some location-based calls may not work if you’re using Wi-Fi Calling when you’re outside your phone’s local calling area. Your phone will assume that you’re making a call from your phone’s local calling area. These calls include 3-1-1 (City Services); 5-1-1 (Traffic Reporting) and 8-1-1 (Health Services).

 

What if I am having trouble activating the Wi-Fi Calling feature on my device?

If you have trouble activating the Wi-Fi Calling feature please visit the Community Forums.

 

How can I activate VoLTE on my iPhone 6s or 6s Plus? 

If you have already activated Wi-Fi Calling, then you’ll need to go to your settings and turn Wi-Fi Calling off and on again to activate VoLTE services on your device.

If you have not yet activated Wi-Fi Calling and want to activate VoLTE, follow these steps:

  1. Go to Settings and select Phone.
  2. Toggle Wi-Fi Calling to ON. Follow the instructions on your screen if it’s the first time you’re hooking it up.

 

Remember to make sure you are using the latest version of iOS before activating VoLTE on your device.

 

 

Wi-Fi Calling Terms and Conditions

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