How to use DeviceAid in MyRogers app

50% helpful (3/6)

DeviceAid allows you to ask questions related to your Android or Apple device.

  1. Open the MyRogers app on your device.

  2. Tap DeviceAid.

  3. Tap Ask us a Question.

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  4. Enter your question into the text box and tap Find my Answer.

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  5. A list of recommended solutions will display. Select the answer that best fits your issue. If DeviceAid can't find an answer to your question, a message will appear to begin a chat session with a technical support or billing representative.

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  6. Follow the steps to resolve your question and rate the article’s helpfulness. If you need to select another answer or need further support, tap Solutions.

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  7. You can select another answer if available or tap Live Chat Now and select Connect to a tech support rep or Connect to a billing rep to a start a chat session.

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