Same problem here. Deteriorated over the last couple days with the remote taking longer and longer to change channels. It would often jump to other numbers I had not pushed. Installed new batteries. Unplugged the netbox for an hour, with no change. Finally grabbed a can of Canadian Tire Electronic Cleaner (removes oil and other films from electronic equipment) and liberally sprayed the buttons on the remote. Remote works fine now. Delay is gone
@tache did you just spray the remote from the outside, or disassemble it and clean the actual contact surfaces? In my experience, once a remote is worn to the point where it needs cleaning, you'll have to clean it more and more frequently as the conductive coating wears away. Rogers should exchange a malfunctioning remote for a new one at the store.
It may be a temporay fix, but I just sprayed the buttons on the remote and then went to another room away from the TV and massaged the buttons. Did not disassemble. Worked immediately when I walked back to the TV. Used Motomaster Electronic Cleaner 38-1740-4, which I also use on PCB boards etc. Probable cause was a build up of oil from fingers.
Saved a trip to the Rogers store for now
Thanks for sharing! Glad to know the electronic cleaner ended up fixing this issue. Hope it's still working fine. I haven't really recommended this to customers previously but great suggestion. Definitely worth a try .
NP...I suspect the cleaner did not reach the actual electronics, but only cleaned the sheet of rubber buttons, where there must have been a build up of dirt or grease. Took some time to diagnose it as the symptons were a low battery or some other similar issue. It was not apparent the buttons were sticking by looking at it. Still working fine after a week.
Have a great new year
i too am experiencing this issue. it was fine 2 days ago but just started being slow yesterday.
I'm having a slow response time over the last couple days, and it's not remote control related since I switched and the same thing happens. Slow response time. Takes time to change channels. Hitting "List" or "Guide" takes longer to load the corresponding screen.
I have a netbox 3 with VIP and recently when changing channels it is unbearably slow.It goes from channel to a black screen for a while and then to selected station.What is wrong.This has only been a recent issue, it was always fine before.