scientific atlanta cable box not responding to remote commands

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I've Been Here Awhile
Posts: 2

scientific atlanta cable box not responding to remote commands

my scientic atlanta hd box is not responding to remote commands. It works quite well when I use manual controls. Any suggestions?

 

 

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Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: scientific atlanta cable box not responding to remote commands

Hello @jenri,

 

Welcome to the Community Forums Smiley LOL

 

Have you tried to factory reset the remote and try reprogramming it?

 

The following steps explain how to reset your digital box remote to factory default settings.

 

  1. Press and hold [SET]or [PROG] for 3 seconds. 
  2. Press 9 – 8 – 1

The reset will be reset to its factory default settings.

 

Hope this helps.

 

Cheers,

RogersCilio

Resident Expert
Resident Expert
Posts: 2,746

Re: scientific atlanta cable box not responding to remote commands

@jenri

 

1. New Batteries in the remote?

 

2. Press the CBL button at the top right to ensure it's sending the correct signals.

 

3. If you have another remote in the house, try it.

 

4. Are any of the remote commands working - like power, channel changes, etc?



I've Been Here Awhile
Posts: 2

Re: scientific atlanta cable box not responding to remote commands

Thank you for your responses.    

Just to clarify, I have 2 other hd boxes. All three remotes work on the remaining 2. This causes me to think that the remotes are in good working order.   However the box is not receiving any remote commands 

Resident Expert
Resident Expert
Posts: 2,746

Re: scientific atlanta cable box not responding to remote commands

@jenri

 

Thank you for the clarifications. Since we now know that it's not the remote, it seems you have an issue with the STB.  Have you rebooted the box?  (unplug/wait a few seconds/replug/wait a few minutes).

 

Have you called Rogers to check on the status of the box - they can often perform some tests remotely?

 

What is the model number of the box?



I've Been Around
Posts: 1

Re: scientific atlanta cable box not responding to remote commands

Cable box no light or time display. Thanks mary
Resident Expert
Resident Expert
Posts: 13,854

Re: scientific atlanta cable box not responding to remote commands

Try un plugging it from the back (the power cord) and plugging it back in.  If its in a power bar, try a different port of the power bar, or right into the wall (in case its the power bar that died).

If still nothing, it may be the power supply on the box itself which has gone.


If you are renting, take the box into any rogers store, and they will be able to swap it for a new one.