my guide/recordings

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I Plan to Stick Around
Posts: 64

my guide/recordings

my guide / manage recordings is not working on my rogers website.  It just says STB not available

 

Please fix asap so I can set my shows to record

 

 

***Edited labels***

Resident Expert
Resident Expert
Posts: 13,741

Re: my guide/recordings

Appears to be working for me, can see my 3 boxes, the PVR, etc.

 

Which browser were you trying to view it with?
I was using IE11



I Plan to Stick Around
Posts: 64

Re: my guide/recordings

using chrome, it worked ok until friday, ill try ie

I'm a Senior Advisor
Posts: 3,367

Re: my guide/recordings

Seems to still be a bit flaky from day to day. The other day I went to managa my recordings and saw shows scheduled to record that I hadn't scheduled. They weren't on my scheduled recordings on the PVR, and of course didn't record. Just now I tried to go to that page again and schedule a recording on line to see of it would appear on my PVR, but got "Unavailable". Seems the Rogers server is still screwed up after the iPhone 6 reserving debacle.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 64

Re: my guide/recordings

nope ie doesnt work

Resident Expert
Resident Expert
Posts: 13,741

Re: my guide/recordings

May vary from account to account maybe?

Loaded here fine for me again (and i am at a different location.. i am at work now)

 

Guide came up.. could browse through, showed data.
Was able to pull the PVR info (scheduled and recorded).. this is with a NB3.  Did take about 30-45 seconds for the PVR to be able to be selected.



I'm a Senior Advisor
Posts: 3,367

Re: my guide/recordings

Works for me now. Probably just low resources on the network.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 64

Re: my guide/recordings

still not working grrrr

I Plan to Stick Around
Posts: 64

Re: my guide/recordings

still not working today

Resident Expert
Resident Expert
Posts: 13,741

Re: my guide/recordings

You are getting loged in though, right? Its just not seeming to communicate to the box?

I am wondering, if you more possibly have an signal issue at the house.. for it to work, it needs a good clean proper signal for the two way communication... if its weak or having other issues.. might not be able to talk properly with the other services.



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