cable tv outage?

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I Plan to Stick Around
Posts: 16

cable tv outage?

near bloor and islington area of toronto

cable tv out

box display -01-

internet is working fine.

 

***Edited Labels***

I'm a Trusted Contributor
Posts: 224

Re: cable tv outage?

You can check for any outages by going to rogers.com/support  

 

 

scroll to the bottom and you will see an area to put in your address it will allow you to see any outages in your area, rather it be cabel, cell, internet etc... 

 

Experiencing a Network Issue? (check status) is the box to click 

 

 

Its easy to use and also lets your report an issues if its states there isn't any known issues... .

 

Give it a try!!! 

 

I entered your location and got 

 

Bloor St W, Islington - City Centre West, ON, Canada

All of our networks appear to be functioning normally.

If you are experiencing an issue, please let us know so we can serve you bette

Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: cable tv outage?

That is actually sweet. Smiley Surprised
I didn't know you can report something after searching. Cool I learned something new. ^__^

Thanks @jkroesen
I Plan to Stick Around
Posts: 16

Re: cable tv outage?

WRONG

 

that address redirects to

http://www.rogers.com/web/content/support

and I cannot see any place to enter info to check for outage.

I Plan to Stick Around
Posts: 16

Re: cable tv outage?

reloaded the page a few times

now the Experiencing a Network Issue? shows up but says its for wireless

my broble was about cable tv not wireless.

I cannot find any means of checking on the status of your cable network,

btw at the time tou said there was no problem in my area another tech said there was.

 

I'm a Trusted Contributor
Posts: 224

Re: cable tv outage?

I wasn't WRONG LOL 

 

my link will get you there then you find network issues 

 

it will take you to http://www.rogers.com/web/content/support?N=42+11+483&Nr=AND%28Language%3AEN%2CProvince%3AON%2CRecor...

 

From there you need to select either wireless ,cable, internet, home phone, smart home, monitoring, ect.... 

 

it will give you the details in the area 

I'm a Trusted Contributor
Posts: 224

Re: cable tv outage?

Right under where it reads:

choose the product /service you'd like help with:

From there click cable
I'm a Trusted Contributor
Posts: 224

Re: cable tv outage?

Ok maybe i was - I just assumed that by click on the product it would do the same as when under the wireless... My mistake... not the 1st and wont be the last...

Just trying to help.. no need to sound rude about it... again we are users not employees
Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: cable tv outage?

I read the "WRONG" as Lex Luther from the Superman movie.

WrongLex.jpg

 

lol - But @jkroesen it was still an insightful tip, thank you.

 

@dauthiatull from what I know, Customer service can open your account and see if there is known issue in the area, Otherwise Tech support is the only one with full knowledge as the have took kits and master ticket system that updates them.

 

If it is a widely known issue, the Phone system (IVR) has a message when you call in to tech.

Hope this helps clear up the outage question.

 

As for your original post;

 

-01- is usually when it's downloading content. Usually it happens at night around 2:00am. You can always reset the box if it is stuck on -01- as it is trying to load the firmware. If it doesn't work, your box may be glitched and need replacing but don't jump to that conclusion, a system power-boot will do the trick.

 

 

I Plan to Stick Around
Posts: 16

Re: cable tv outage?

01 according to cisco is " no signal " firmware download actually displays dlnd on the box. As for the outage it was confirmed by a rogers tech who ran a test that showed no signal for others in the area.