near bloor and islington area of toronto
cable tv out
box display -01-
internet is working fine.
You can check for any outages by going to rogers.com/support
scroll to the bottom and you will see an area to put in your address it will allow you to see any outages in your area, rather it be cabel, cell, internet etc...
Experiencing a Network Issue? (check status) is the box to click
Its easy to use and also lets your report an issues if its states there isn't any known issues... .
Give it a try!!!
I entered your location and got
All of our networks appear to be functioning normally.
If you are experiencing an issue, please let us know so we can serve you bette
reloaded the page a few times
now the Experiencing a Network Issue? shows up but says its for wireless
my broble was about cable tv not wireless.
I cannot find any means of checking on the status of your cable network,
btw at the time tou said there was no problem in my area another tech said there was.
I wasn't WRONG LOL
my link will get you there then you find network issues
From there you need to select either wireless ,cable, internet, home phone, smart home, monitoring, ect....
it will give you the details in the area
I read the "WRONG" as Lex Luther from the Superman movie.
lol - But @jkroesen it was still an insightful tip, thank you.
@dauthiatull from what I know, Customer service can open your account and see if there is known issue in the area, Otherwise Tech support is the only one with full knowledge as the have took kits and master ticket system that updates them.
If it is a widely known issue, the Phone system (IVR) has a message when you call in to tech.
Hope this helps clear up the outage question.
As for your original post;
-01- is usually when it's downloading content. Usually it happens at night around 2:00am. You can always reset the box if it is stuck on -01- as it is trying to load the firmware. If it doesn't work, your box may be glitched and need replacing but don't jump to that conclusion, a system power-boot will do the trick.