Welcome to the Rogers Community! We're sorry to hear you've had a negative experience with getting support over the phone and via live chat.
If you would like to give us the opportunity to further assist you, feel free to elaborate on the type of assistance you expect from us at this point. If you want us to resolve any technical issues you're experiencing please tell us more on the nature of the problems you encounter and the troubleshooting performed so far.
We appreciate you as our customer and value your business. Looking forward to your reply!