When is Rogers going to improve Anyplace TV?

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I Plan to Stick Around
Posts: 11

When is Rogers going to improve Anyplace TV?

I use this product on my Windows 10 laptop and it's performance and defects get me frustrated.

1. It frequently freezes (whereas I NEVER have this problem with Netflix)

2. I often get the message "Hmm - this video is taking longer to load....."

3. Sometimes I get the message "such and such channel is not available" (but that's not true)

4. Often issues 2 & 3 above really mean "your login has timed out" - logging in again can correct the problem

5. You often can't change a channel without logging in again

6. You never know when a login is required - often it takes you so far and then you get one of the above errors

7. Sometimes the audio and video are out of sync

 

My sense about all this is that the Anyplace servers are overloaded. It usually happens between 5-11 pm when most people are watching TV. Is there any plan to resolve these issues, Rogers?


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Resident Expert
Resident Expert
Posts: 2,469

Re: When is Rogers going to improve Anyplace TV?

@KerryForest : To be honest, I don't believe Rogers will be expending significant effort on Anyplace. They will likely be spending most of their time and effort on Ignite TV and the Ignite App.

 

Make sure you check the signal and bandwidth (upload/download speed) to your home to make sure that's not the source of the issues you see. Call Rogers and have them check the signal at your home and in your neighbourhood. A poor signal is the cause of many of the issues reported on this forum.

 

https://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M42...



I Plan to Stick Around
Posts: 11

Re: When is Rogers going to improve Anyplace TV?

Thanks for the response. I don't think I'm experiencing signal problems since Netflix and Prime Video work fine. I think Rogers is just ignoring Windows users. I recall once you could remotely operate your PVR from your laptop. They took that away. Now it seems they are phasing out Anyplace TV for browsers. I have given up trying to watch TV on my laptop and now use my Samsung tablet. The Anyplace TV app seems to work consistently. Now I need to figure out if it's possible to feed its display to my TV!

Resident Expert
Resident Expert
Posts: 2,469

Re: When is Rogers going to improve Anyplace TV?


@KerryForest wrote:

Now I need to figure out if it's possible to feed its display to my TV!


Here's a post on that topic:

 

https://communityforums.rogers.com/t5/TV/Rogers-anywhere-tv-app-on-sony-bravia-tv/m-p/434029#M48633



I'm an Advisor
Posts: 764

Re: When is Rogers going to improve Anyplace TV?


@KerryForest wrote:

Thanks for the response. I don't think I'm experiencing signal problems since Netflix and Prime Video work fine. I think Rogers is just ignoring Windows users. I recall once you could remotely operate your PVR from your laptop. They took that away. Now it seems they are phasing out Anyplace TV for browsers. I have given up trying to watch TV on my laptop and now use my Samsung tablet. The Anyplace TV app seems to work consistently. Now I need to figure out if it's possible to feed its display to my TV!


Hello @KerryForest & @57,

I am experiencing similar problems on all my wired PCs running Windows 10.  The program plays...then the stream 'freezes' for no reason.

 

I am on 250/20 Internet plan and am connected directly to the CODA-4582 modem via CAT5e Ethernet cable.  No other services (Netflix, etc) show this problem, and my speed test (www.speedtest.net) consistently tests at 250/20.  No other background tasks / programs running (Steam, UPlay, Origin, Battle.NET, Epic Launcher, BitTorrent, etc etc).

 

Not just you! Smiley Happy