Various TV channels pixelating

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Resident Expert
Resident Expert
Posts: 2,817

Re: Various TV channels pixelating


@Maslen1962 wrote:

Two technician visits later and the problem persists.


Did the technicians say that the signal was bad in your neighbourhood?  If so, these "inside" technicians should have ordered an "outside" technician to come fix the problem. This can sometimes take days or weeks.

 

As you mentioned, these sorts of issues are almost always related to signal.  Here's a previous post on the topic:

 

http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M422...



I've Been Here Awhile
Posts: 2

Re: Various TV channels pixelating

Channel 20 issues in London, Ontario

 

We used to have this issue all the time when my hubby watched Monk until we finally gave up watching channel 20. Now tonight we are getting the same issue again. Channel 20 is WUAB according to the on TV guide. It just keeps going to a Blue screen and when it does come on the pixels are so messed up you can't see the show. Why does this happen? Why channel 20 all the time?? 

Carol Bolt
I've Been Here Awhile
Posts: 3

Re: Various TV channels pixelating

Various TV channels pixelating in Markham area

 

Hi, we are in Markham (16th St./McCowan) and we have been experiencing very frequent choppy and pixelation in all cable channels for the past few days.  Anybody in the area having the same problem?

Resident Expert
Resident Expert
Posts: 1,067

Re: Various TV channels pixelating

These sound like signal issues, the best thing to do is call into Rogers when this happens and ask them to check the signal levels. If you guys don't call in and report it, Rogers won't know there is an issue.

 



I've Been Here Awhile
Posts: 3

Re: Various TV channels pixelating

Our pixelation issues continue ,
I have sent 2 emails through myrogers explaining the problems and have received no response to either of them.
I'm not sure who to contact at this point .
Resident Expert
Resident Expert
Posts: 2,817

Re: Various TV channels pixelating

To several posters above - this is the Canada Day long weekend, so Rogers are probably working with a skeleton staff.

 

As discussed earlier in this and other threads, this issue is almost always related to signal problems in your home or in your neighbourhood.  Your best bet is to call and have them check your signal and have your box serial number handy so that they can be sure to check your specific box.

 

Here's a post on the topic:

 

http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M422...

 

e-mail is pretty slow, so I either recommend calling, or try "chat" - in either case you get an instantaneous response.  You can also try PM'ing the mods on the forum, but expect a few hours before they get back to you.

 

https://www.rogers.com/consumer/contactus/share-a-concern

 

http://communityforums.rogers.com/t5/user/viewprofilepage/user-id/1446984



I've Been Here Awhile
Posts: 3

Re: Various TV channels pixelating

Turned out using live chat to report the pixelation problem yesterday morning.  Technician was dispatched to home in afternoon to address the issue which was noted to be an area wise issue and had been fixed before the technician arrived.  So far, all channels broadcasts have been back to normal.

Resident Expert
Resident Expert
Posts: 2,817

Re: Various TV channels pixelating

@edlui420:

 

Thank you for the feedback. Glad to hear all is OK.



I've Been Around
Posts: 1

Re: Various TV channels pixelating

My tv is pixelating and freezing!

Resident Expert
Resident Expert
Posts: 2,817

Re: Various TV channels pixelating


@Slteetzel wrote:

My tv is pixelating and freezing!


@Slteetzel:  This is usually a result of a poor signal in your home or in your neighbourhood.  Call Rogers and have them check your signal and the signal in your neighbourhood. They can do this remotely.  See also the following post which discussed similar issues:

 

http://communityforums.rogers.com/t5/TV/Nextbox-3-0-PVR-Skips-Recorded-Playback-Only/m-p/387839#M422...