Our 8642 (Nextbox 2.0, I'm told) hasn't been working since Tuesday AM. It stalls on what I presume is an attempt to update the box. Support provides the same response each time I call, which is every 24hrs: "It is a network issue and we are working on it." -- end of story. Is anyone else experiencing the same problem? Apparently this is affecting a lot of users...so, I'm told. I've been credited for 7 days (the support person added an extra two days, which shows how confident they are in finding a solution.)
I noticed my 8642 was downloading an update about 2 days ago. Now it's just stuck in H and D counting mode...Rogers this morning says they know about it. The non-PVR HD box and other digital boxes work but my PVR is out of service.
Greetings. Have a Cisco Explorer 8642 HD which i purchased more than a few years back. Added a Seagate GoFlex 1TB Extender in 2012.
My experience with this update:
- Loss of live pause and rewind.
- Can't record any program while it is on (ie: you turn on a show part way and still want to record some of it).
- Frequently will not record shows setup in advance.
- Record series no longer works.
- get a "More like this" addition to some menus but this has been missing the last few days in favour of "unable to connect".
What still works:
- My Recordings (anything recorded before update) still pauses, ffwds, deletes etc.
- All the channels I subscribe to.
- Guide, settings, etc.
- PVR GoFlex Extender 1TB
Called Rogers last weekend and was told a tier 2 tech would be calling but hasn't yet. Noticed a series of d/loads. Naturally have tried the cold unplug reboot several times waiting about 10 minutes after each before turning anything on.
What i DID find out. A cold boot with the Extender unplugged/detached puts the 8642 functions of live TV, pause and record a program working again. Plugged the Extender back in and the original problems came back.
Am hoping to get home intime to give them a call this week before there office hours are closed. Otherwise it's the weekend. So, any help here would be appreciated!
Thanks for your replies. No service to the PVR yet. I reboot the box a few times/day and call tech support once a day to get an update, which hasn't varied from the "it's a network issue and we're working on it." response. I'm not sure whether the PVR is toast. Is that a possibility? How would I know? I asked about this and they said a new PVR may not resolve the issues. It's currently stuck on the code: H111. After reading Bottomsup message not sure if I even want to do the update.
Anyways, getting slowly used to not watching TV, although, I know I can just plug the cable directly into the TV, if I really wanted to. Maybe I'll just drop cable service altogether, like a lot of young people I know.
Ummm ... typically a representative of the interested and accounbtable org would have moderators reply to posts after a reasonable period of time. Have been keeping this thread alive on my pc and not searching threads anymore (as I have already spent sometime doing).
I appreciate greatly a community that allows users to help users. Just wondering if there is a Rogers presence here. Thanks