Upcoming Update: Reprogramming Your PVR?

[Cap07]

June 15th we're getting an update that will, for some reason, change some show titles. Just curious, why would show titles change? Is this in preparation for another life-altering process to our TV viewing? Any connection to the upcoming earth-shattering revelations in Washington re: Unidentified Aerial Phenomena?

Inquiring minds want to know.

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[Pauly]

The Program guide data changed, likely they changed guide providers so some of the show titles may be different, recordings work by searching for the title, if new episodes have a different title they wont record, you will be disappointed, call and complain, by reading this message you go into your pvr and re-record your shows and thats it, problem solved

[SB28]

What if we have dozens of shows?  What exactly is changing about titles?

[57]

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@SB28 wrote:

1. What if we have dozens of shows? 

2. What exactly is changing about titles?

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1. If the name of the programme changes, then you'll need to set a new series recording for any affected series.

2. I'm not sure, however, even if one letter of the programme name changes, it wouldn't record. For example a programme may change from "The Agenda" to "The Agenda with Steve Paikin."  

You should be able to notice 6 days before the next recording and check all your series recordings.  Note that the series recording may still show in your "scheduled list", however, if the name has changed it will not record.  You'll either have to check to see if the programme name has changed and/or check the IPG itself to see if there is a red dot in the programme guide grid.

I'm assuming that Rogers is getting a new provider for their Digital Cable IPG. After all we've had huge issues with their current one as outlined in the following long thread.  "Anyplace" and the Guide for Ignite has much better accuracy, so perhaps Rogers is using the information from there instead of whatever they're doing now, which is awful.

https://communityforums.rogers.com/t5/TV/IPG-Inconsistencies/td-p/350863

Here's a copy of the e-mail I received today:

Updates to your Personal Video Recorder (PVR) Hello 57, Starting June 15, 2021, there will be updates to the program listings on your existing TV service. After the update is complete, select program titles will change. To ensure you don’t miss a single episode of your favourite TV show, here’s what you need to know:

• For upcoming PVR recording(s), we recommend checking to confirm they’re still scheduled after the updates take effect on June 15 and reprogramming any that are missing • For steps on how to verify your upcoming recordings, please visit rogers.com/scheduled-recordings • These updates won’t affect existing recordings already saved to your PVR.

If you have any further questions, chat with our virtual assistant Anna for fast, easy support at rogers.com/contactus. Thank you for choosing Rogers.

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[SB28]

Hi 57,

I understand what needs to be done, but it will take a while to go through each of the dozens of shows and see if it changed or not.  keep checking all is ok.  delete old add new. what a waste of time. 

I didn't go through the 200+ messages in the thread you listed, but the guide has been working fine, recording everything like I set up. 

[Pauly]

this is also Not a firmware update, its just changing the provider who supplies guide data to rogers, its done on their end already and nothing to do with the firmware of your box

(Moderator note: Title has been updated accordingly)

[OLDYELLR]

It's not as if this has not happened before, even without Rogers switching programming data providers. In fact, this is the first time a switch has been announced; there have been changes in the past, such as "The" in front of a program name. 

[57]

I had a quick look at my recordings as well as some of the IPG information I use regularly and haven't noticed any changes as of June 15...

[pp18]

channel information is now condensed - movies missing rating stars, actors etc:

So I recall Rogers sending a notice they were gonna mess with my PVR saved shows to record settings.....well they must have done something because now, when you press "info" on the remote, what was a good description of the show or movie has been shortened. My biggest complaint is losing the rating stars for movies and the list of actors in those movies. HORRIBLE.

[RegularCustomer]

It is beyond me to understand why Rogers could not provide a list of all the program titles that have changed. Or is this the new 'customer service'!

I am absolutely sure they know the changes. Make them available to your customers.

[57]

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@pp18 wrote:

...movies missing rating stars, actors etc:

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I have not noticed any difference in the information on various channels that I watch/record.  I don't recall seeing rating stars and actors only appear occasionally on the channels that I watch.  Not sure which channels had the information you're referring to, but Crave and TCM are channels that I watch regularly and I don't recall rating stars...

I just checked Crave and they do show information for Violence, Nudity, etc.

[mls1]

Jun 2021 Program Listing Update caused significant loss of search/list functionality in Guide: 

On Jun 15 Rogers executed a Program Guide update that, based on their email, was only supposed to affect Program Names and, therefore, PVR recording schedules. The update affected much more than just the program names. Prior to Jun 15 the Guide displayed a lot of information about a program that included (but not limited to) Cast, star rating, Program Type and category. This information allowed me to list, for example, all movies listed in the guide and further select all movies in a particular category such as Horror.  This was accomplished by entering the Guide, hitting the Guide button a second time to bring up the selection drop down list and selecting 'Themes'. You can no longer use this tool because the information is no longer available for each program in the Guide. In my opinion, it is a significant loss of Guide functionality. Additionally, the Info function of the Guide no longer displays useful information such as the Cast, director, year, length, TV content rating, program type or star rating.

Chats to Rogers Support got me nowhere because it's not a problem with MY service or equipment. I confirmed with other customers and here in the forum that it was not just my issue. Finally, I was directed by Technical Support to "Share a Concern" with Rogers about the update that has caused this loss of functionality. That group reviewed my concern and directed me back to Technical Support. My 2nd, more detailed, attempt to "Share a Concern" has gone unanswered. 

I would very much like to see Rogers reinstate all the information about each program that is necessary to restore the functionality of the Guide listing options and to display meaningful INFO about each program.

I am wondering what my next course of action should be and hoping for some meaningful advice through the forum.

[57]

Here are my comments:

1. "Share a concern" is usually the last resort with Rogers.  If they can't get you any results after repeated tries, then you're unlikely to get anywhere with Rogers.  You need to decide when to stop banging your head against this wall.

2. Rogers is migrating everyone to IgniteTV (over time) and it is unlikely that they will be putting any effort into the existing Digital Cable (Navigatr) IPG.

3. I have been trying for years to get them to have a proper IPG as discussed in the following thread.  It has borne no fruit whatsoever, outside of some "immediate" corrections in programme names as they were brought up.  As you have noted, things are just getting worse.

https://communityforums.rogers.com/t5/TV/IPG-Inconsistencies/m-p/482768#M53421

[OLDYELLR]

I noticed the concern raised in another thread is that the release date of movies is no longer shown in the new descriptions.  Given that movies get remade over and over again, usually in an inferior version, this is an important part of the description.

[57]

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@OLDYELLR wrote:

...Given that movies get remade over and over again, usually in an inferior version, this is an important part of the description.

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Although it can be an important part of the information, it's also often wrong, so when it was present, I usually took it with a grain of salt, realizing it was probably the latest if on Crave and often not the latest if it's on TCM.  😉

[Cap07]

So, if IGNITE TV is the next step in the devolution of television, and knowing that all great things quickly come to an end, what will we be subjected to when IGNITE TV becomes obsolete? What looks to be the next big thing? It will have to be expensive, inconvenient and unstable for most customers.😀