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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

1,177 REPLIES 1,177

Re: UPDATED NextBox Navigatr - December 2015/January 2016

GKW1
I Plan to Stick Around

ENOUGH!! I have made a tentative agreement with Bell. I have to cut two trees down which are in the way  to get the Sat. signal. there in the way anyway! I have checked with other people with Bell. Their a lot happier than I am! My sister switched recently & say's it's a lot better. So when the snow goes & warms up a bit, if it ever does? I'm taking my TV, internet, home phone, & two cell phones to Bell. I've had enough!!

    OH 65% less complaints? I say that's not true!!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

I don't know if this one is on the Bad Functionality list or not, but here goes.  

 

When you see a recorded program, you use to be able to see the description when you highlighted it on the list of recordings and you could tell directly if you had a duplicate. You could scroll down and just delete it.   Now all you see is the tile and it might say is NEW.  You could have 2 or 3 tiles of the program with NEW.

When you select the tile and press INFO, you get nothing. You have to press SELECT to see the description, then EXIT and go to the next tile and do the same thing.  Once you know it is a duplicate you can press delete.

In terms of functionality you have increased the number of clicks from (1) scroll (2) delete (3) confirm to  (1) select (2) exit (3) scroll (4) select (5) scroll (6) delete (7) confirm assuming you have a duplicate recording.

When you improve the functionality it should reduce the number of clicks you have to make. If you double it, that is not an improvement or an enhancement from my perspective. 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

@User14 wrote:

I don't know if this one is on the Bad Functionality list or not, but here goes.  

 

When you see a recorded program, you use to be able to see the description when you highlighted it on the list of recordings and you could tell directly if you had a duplicate. You could scroll down and just delete it.   Now all you see is the tile and it might say is NEW.  You could have 2 or 3 tiles of the program with NEW.

When you select the tile and press INFO, you get nothing. You have to press SELECT to see the description, then EXIT and go to the next tile and do the same thing.  Once you know it is a duplicate you can press delete.

In terms of functionality you have increased the number of clicks from (1) scroll (2) delete (3) confirm to  (1) select (2) exit (3) scroll (4) select (5) scroll (6) delete (7) confirm assuming you have a duplicate recording.

When you improve the functionality it should reduce the number of clicks you have to make. If you double it, that is not an improvement or an enhancement from my perspective. 

 


Agree.  The marketing of this product has been completely misleading.  Plus, the instructions on the Rogers website continue to have many errors and there has been no attempt to correct them.  

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I agree i really dislike the new guide AND the layout of my PVR recorded shows.  

 

The guide:

- i do not like the visual layout of the guide, it takes up too much of the screen

 

The PVR

- after the upgrade, my PVR did not record shows;  i had to go back and ensure that it is recording the series.  

- i don't understand why the tiles need to show the large pictures;  takes up too much of the screen, causing you to have to scroll

- it loads WAY Too slowly!!!    

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@erasmus416 wrote:

I agree i really dislike the new guide AND the layout of my PVR recorded shows.  

 

The guide:

- i do not like the visual layout of the guide, it takes up too much of the screen

 

The PVR

- after the upgrade, my PVR did not record shows;  i had to go back and ensure that it is recording the series.  

- i don't understand why the tiles need to show the large pictures;  takes up too much of the screen, causing you to have to scroll

- it loads WAY Too slowly!!!    

I don't care much for the visual layout but it is simiar to Bell and Crave TV so obviously many do.  As for your hardware not functioning you have have the same problem as many others seem to have had, that being an outdated or defective piece of equipment. My 9865HD records and loads at an adequate level. All PVRs are is a computer and they aren't intended to last more than a few years. Time to exchange it unless you bought it and if you did, you have a new doorstop

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around

Honestly not everything is a hardware issue as some here seem to believe.Why would a PVR only last a couple of years?That is not intended at all.Sure the hard drives are the weak link but other than that they are a cable tuner run by software.Now there is your weak link.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@yyz64 wrote:

Honestly not everything is a hardware issue as some here seem to believe.Why would a PVR only last a couple of years?That is not intended at all.Sure the hard drives are the weak link but other than that they are a cable tuner run by software.Now there is your weak link.


 And not everything is a software issue.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around

I never said everything was a software issue.Just the obvious ones that you argued against like the slow response of the 9865 which apparently was a software issue. But hey what would I know?I'm just a tech who fixes problems.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Steelheader
I Plan to Stick Around

You wish to post your concerns on Rogers FaceBook page. The Rogers staff does respond. Take a look at my posting.

 


 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

DrMike
I'm a Trusted Contributor

@Steelheader wrote:

You wish to post your concerns on Rogers FaceBook page. The Rogers staff does respond. Take a look at my posting.

 


 


Dream on. I have posted to FB, have gone on Twitter, had DM with RogersHelps via Twitter etc. makes no difference. Yes they *respond*. Just like the Mods here *respond*.

 

Everyone says they are passing the info "up the line" to the appropriate teams. Have you seen any concrete examples of where that has helped? Does anyone "up the line" care?

 

Appears not.....

 

I even tweeted and stated a convo with consumer reporter Ellen Roseman of the Toronto Star who has written about Navigatr and Rogers before. Even that went nowhere (as best I can tell...) 

 

Keep trying by all means and thanks for your efforts, but I wouldn't hold my breath waiting for a positive outcome.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Cush
I Plan to Stick Around

@Steelheader wrote:

You wish to post your concerns on Rogers FaceBook page. The Rogers staff does respond. Take a look at my posting.

 


 


Hi Steelheader,

 

I had a look at the Rogers FB page, and found the Visitor posts section that opens a little window.  Read down through numerous complaint posts.  It turns out people are also upset with the Rogers Internet service.  That was good to know.

 

As far as your post (I have no idea which one was yours) and all the other people complaining about Navigatr, the responses from Rogers just look like another layer of buffer.  I couldn't see any actual Rogers response that gave any time frame for fixing anything.  At least the Rogers employees on FB do acknowledge that a lot of people are unhappy though.  Maybe that's progress.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Fasteddy1
I've Been Around

The new Navigatr is worse than the old one. The functionality seems improved but the speed of response is terrible. Selecting some functions like deleting recordings takes several attempts. Please improve this or let us revert back to the old version

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

Another problem to add to the long list of Navigatr faults.

 

We taped two "Person of Interest" prgrams back to back. The first tile had a picture on the tile that said "Motive" which was not the right program to display. When you scroll over it  however, with the blue square outline, then the text says "Person of Interest" and behind the text you can still faintly see the "Motive" picture. If you select the program the description for the Person of Interest program appears. When you exit and scroll over to the second tile for the "Person of Interest" you see the right text with the "Person of Interest" and also the right tile picture displayed for that program.  Selecting it also give you the right description of the program.  

 

Just another glitch to let this suffering community know that what you tape may not be displayed by the picture you see on the tile. We certainly hope that when we actually watch the two programs, they are the right ones.

No point calling tech support on this, unless they have it on their white board. Perhaps someone from this community can speculate on why this glitch occurs and hopefully get a credit on your bill.

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

jball1
I Plan to Stick Around

Yes I beleive Rogers has screwed it up on purpose.

Notice how they are pusing PPV on searchs and there is no option to opt out of PPV.

In the Navigar menu view options they have two choices.

1/ View all

2/View schedualed

There is no view just recorded programs.

The other setting allowed is view by date or view alphabeticaly.

Whenyou selec a Poster Icon it is almost blacked out and there is no program descriptio until you click on the Icon.

I would prefere a menu that had the Icon down the left and full text description  to the right.

Shomi - Screwed. Just trying agin to push PPV


@User14 wrote:

Another problem to add to the long list of Navigatr faults.

 

We taped two "Person of Interest" prgrams back to back. The first tile had a picture on the tile that said "Motive" which was not the right program to display. When you scroll over it  however, with the blue square outline, then the text says "Person of Interest" and behind the text you can still faintly see the "Motive" picture. If you select the program the description for the Person of Interest program appears. When you exit and scroll over to the second tile for the "Person of Interest" you see the right text with the "Person of Interest" and also the right tile picture displayed for that program.  Selecting it also give you the right description of the program.  

 

Just another glitch to let this suffering community know that what you tape may not be displayed by the picture you see on the tile. We certainly hope that when we actually watch the two programs, they are the right ones.

No point calling tech support on this, unless they have it on their white board. Perhaps someone from this community can speculate on why this glitch occurs and hopefully get a credit on your bill.

 

 


 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Today, we upgraded the Navigatr software to some NextBox cable customers in the Ottawa and Southwestern Ontario communities including London, Kitchener/Waterloo, Guelph and surrounding areas. Some customers had experienced issues with the Closed Caption feature not functioning properly upon PVR playback. We believe this issue has been resolved by recent upgrades and future recording will display Closed Caption correctly.  Stay tuned for more updates.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

jball1
I Plan to Stick Around

This dose nothing to address the issues with the menus. It is still a failure and not as good as the ole menu.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Luckydollrstore
I've Been Here Awhile

First time in the forums and not surprised to see all the people with Navigator problems. My Navigator has stopped recording my shows. I program them to record, they are "set to record" but never do. And when I check my recording schedule it will say "set to record show xxxx on May 1st (whatever date the show was).  How can it be set to record a show on a date that has passed?!

 

Agreed, the lag time is ridiculous and I often just give up, I'm never sure if I've set everything correctly, and even if a show in the guide shows the little red dots (which indicates I've set to record the show), nothing gets recorded.

 

And I can't delete anything - single shows or a grouping of shows, same response, "sorry, we cannot delete this show as it is currently being viewed".  

 

HATE EVERYTHING ABOUT IT.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@Luckydollrstore wrote:

First time in the forums and not surprised to see all the people with Navigator problems. My Navigator has stopped recording my shows. I program them to record, they are "set to record" but never do. And when I check my recording schedule it will say "set to record show xxxx on May 1st (whatever date the show was).  How can it be set to record a show on a date that has passed?!

 

Agreed, the lag time is ridiculous and I often just give up, I'm never sure if I've set everything correctly, and even if a show in the guide shows the little red dots (which indicates I've set to record the show), nothing gets recorded.

 

And I can't delete anything - single shows or a grouping of shows, same response, "sorry, we cannot delete this show as it is currently being viewed".  

 

HATE EVERYTHING ABOUT IT.


Funny that since we got Navigatr i have had none of these problems that you describe. Can't record in the past, everything i set to record is recorded and i can delete anything i want. I am not thrilled about some of the usability issues but it is functional.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Brt
I Plan to Stick Around

@rgottinger wrote:

@Luckydollrstore wrote:

First time in the forums and not surprised to see all the people with Navigator problems. My Navigator has stopped recording my shows. I program them to record, they are "set to record" but never do. And when I check my recording schedule it will say "set to record show xxxx on May 1st (whatever date the show was).  How can it be set to record a show on a date that has passed?!

 

Agreed, the lag time is ridiculous and I often just give up, I'm never sure if I've set everything correctly, and even if a show in the guide shows the little red dots (which indicates I've set to record the show), nothing gets recorded.

 

And I can't delete anything - single shows or a grouping of shows, same response, "sorry, we cannot delete this show as it is currently being viewed".  

 

HATE EVERYTHING ABOUT IT.


Funny that since we got Navigatr i have had none of these problems that you describe. Can't record in the past, everything i set to record is recorded and i can delete anything i want. I am not thrilled about some of the usability issues but it is functional.


Seriously @rgottinger? Are you suggesting that because you have not personally experienced an issue that it doesn't exist? Wow!

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Luckydollrstore
I've Been Here Awhile

Lucky you @rgottinger, when can we meet up to swap boxes?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@Luckydollrstore wrote:

Lucky you @rgottinger, when can we meet up to swap boxes?


i just got a new box from Rogers last month that is problem free as well as a 2 yr old one that functions just fine. Like i said usability is a separate subject but sounds like you have a box that should be traded in if it is a rental