UPDATED NextBox Navigatr - December 2015/January 2016

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khristopher
I've Been Here Awhile
Posts: 4

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Ya I noticed that one too. Was this made by children?!?
KellyDolphin13
I've Been Here Awhile
Posts: 4

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Frustrated big time with Rogers Navigatr

 

To Rogers

 

I'm writing to let you know that I am very unhappy customer for several reasons due to this new navigatr tv system, such as you grouped all in one with past recording and future recordings which makes it much harder to tell which is already recorded and set to record.

 

Not only that,  when all recordings are grouped all together, you can't tell which episode is first and the next of the same show. You just can't tell, with the old system, you had it done by date, by title or by channel, then the recorded ones are listed in order from the bottom to the top, when you click on "List (green button on rogers remote)" twice. So you know which to watch first according to the episodes each week, but not with this new navigatr system, and not only that, what makes it worse. On some weeks, I can't record my fave show on the same channel, such as for example, Flash on say channel 8, because on some weeks, oscar takes over or whatever show that pops up once a while takes over which I have to change it over to maybe channel 17, so it gets confusing, as to which Flash episodes are in order... that's why I like the old system when it was put in folder in the section of "by title" regardless of what channel you recorded. Because with this new navigatr system, sometimes on some nights, we record Flash from 8pm to 9pm and then 9pm to 10pm on the same night, you can't tell which episodes these two Flash that was aired on the same night.

 

Also, I am a Deaf person who relies on closed captioning. Since with this forced navigatr on us who pays Rogers lost closed captioning on CTV channels, during live shows, it was awful, it would flicker and disappear and no closed caption at all.

 

I want to have the Rogers remote to have the cc button on it, so I can toggle it on and off quickly. Rogers NEVER thinks of people who are Deaf and Hard of Hearing. Remember there is ADOA act in effect as of last year. I don't want to have to leave the live show in order to go into "info" then on the right side, go down the list to "more.." then toggle cc on and off. then back out and then resume playing, that's a big turn off and makes me angry instead of relaxing and enjoying the show!

 

Also the symbol "new" used to be red.. now it's white.. it's very hard on my eyes. And also, the banner where it says do you want to delete.. it's white.. which is very hard on my eyes as well...

 

Just like Justin Trudeau says, it's 2016, come on!!!  Respect us, we are the paying customers. We should be given the options to either choose to stay with the old one or go with the new one!!!

 

The only thing I like about the navigatr is the picture of the shows, that's it!

 

You know the famous saying... "Don't fix anything that doesn't need fixing!"

cgraves0
I'm Here A Lot
Posts: 8

Re: UPDATED NextBox Navigatr - December 2015/January 2016

A person's age or skill level isn't the problem - the Navigatr is anything but user friendly. I haven't yet found a single feature that I like. Wish they would revert back to the old one. Bell has a much better format - if changes aren't made to NAVIGATR over the next couple of months, I'm going elsewhere, and I've been a Rogers customer since they introduced the "movie channel" way back in the 1970's.
BS
I'm a Senior Advisor
Posts: 2,154

Re: UPDATED NextBox Navigatr - December 2015/January 2016

There is some validity to the issue of willingness, desire to change, age or call it ability to change with age and cognitive abilities, visual acuity, hearing, a whole range of things that this change has impacted.  In addition to a horribly designed interface.

 

I am getting used to the work arounds, but still don't like it, nor would I recommend it to others.

 

Bruce

BS
I'm a Senior Advisor
Posts: 2,154

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Found another interesting issue today - don't know if it is on anyplace tv end, or box communicating to the software.

 

All my series recordings are showing as grenich mean time (5 hours behind the recording time).  The individually recorded shows are fine.

 

Weird one - took a bit to figure out that there was a pattern to the time on the recorded shows and which ones were off.

 

If it is still there tomorrow, I will contact tech support and let them know. And no I am not going to reboot the box, want to see if it persists first.

 

Bruce

Mister_A
I Plan to Stick Around
Posts: 63

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hi @khristopher,


@khristopher wrote:


Are you serious? That is ridiculous. Why show items that are not actually recorded? If I want to see shows that I have scheduled, that would be in the scheduled list.


 

Ah! I see the problem -- you've confused Navigatr with some sort of PVR software! You obviously weren't paying attention when Rogers explained in detail how Navigatr  is designed to bring you, the customer, a greatly improved television viewing experience!!! No mention at all about being designed to make PVR operation either logical, easy, or even tolerable.

 

The sad fact is, there *is* no 'scheduled list', nor, for that matter, a 'recorded list', nor lists of any kind!!!!

 

Instead, Rogers has brought you, the customer, the fabulous, new, innovative, stupendous Windows 8 'Bathroom Tile' interface! (Of course I'm all set, because my smart phone has a 70" touch-screen...)  

 

Regards,

Mr. A

 

Enka
I've Been Around
Posts: 1

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Children would design it better. Rogers is really making fools out of their customers.

jbulach
I Plan to Stick Around
Posts: 13

UPDATED NextBox Navigatr - December 2015/Janua​ry 2016

If I reset to factory settiongs, will I get Navigator. I dont have it now.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,292

Re: UPDATED NextBox Navigatr - December 2015/Janua​ry 2016

No.. BUT it is being rolled out to everyone on a NB2/NB3 box.. so you will get it eventually.



ozham
I Plan to Stick Around
Posts: 54

Re: UPDATED NextBox Navigatr - December 2015/Janua​ry 2016

Sorry I should have said your luck will run out eventually!

My luck ran out on July 28!