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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

1,177 REPLIES 1,177

Re: UPDATED NextBox Navigatr - December 2015/January 2016

robindp
I'm an Advisor

Hello @Danno,

 


@Danno wrote:

Nexbox 3 direct connection cable to set box.

Excellent - this eliminates a few possicle issues. Do you have other cable boxes, and are they having the same problem?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Danno
I Plan to Stick Around
No. This is the only one. I have a black screen for two channels - 28 and 29. I have rebooted several times. I blame Navigatr which is a real downgrade from what we had before.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

robindp
I'm an Advisor

Hello @Danno,

Don't be too quick to blame Navigatr - I have seen these issues on RTN and SARA (pre-Navigatr) software on other cable boxes.

 

From what you told me, it sounds like a problem with signals to the box. Give Rogers technical support a call (1-888-ROGERS-1) - a technician visit can fix this problem. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Danno
I Plan to Stick Around
I am not too quick to blame Navigatr but the functionality has been severely compromised. Commands that were quick and easy now take 10 or more clicks and other times are impossible to execute. The Search feature is idiotic and only shows VOD most of the time when it should display the live programming. Recording a series is not possible (try Conan). Navigatr will let you set one recording but not multiple ones for the series. There are no folders for recorded programs which are shuffled randomly with no order. The information in the icon is insufficiently brief even though there is tons of room to put in all the info like in the old user guide. Then there's the extremely slow response time and frequent crashes necessitating customer reboots.

As for my immediate problem, the channels are back now.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Danno
I Plan to Stick Around
As a resident expert I would hope you would realize by now this is not idle griping. Lots of people have genuine concerns about Navigatr and yet Rogers has a really flippant attitude towards them just dismissing them. One actually told me "you'll get used to it." That is not acceptable when there are real problems which are not exclusive to just myself but to thousands of customers who absolutely hate the new Navigatr. Thanks for listening.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

robindp
I'm an Advisor

Hello @Danno,

 


@Danno wrote:
As a resident expert I would hope you would realize by now this is not idle griping. Lots of people have genuine concerns about Navigatr and yet Rogers has a really flippant attitude towards them just dismissing them. One actually told me "you'll get used to it." That is not acceptable when there are real problems which are not exclusive to just myself but to thousands of customers who absolutely hate the new Navigatr. Thanks for listening.

I understand your frustrations with Navigatr, I share them (remember: Resident Experts are customers, just like you).

 

It is good to hear that the channels are working again. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Danno
I Plan to Stick Around
Cheers Robin!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

mcfz
I've Been Around

I have been out of town for several weeks.  I came back and my box said I had been updated.  It is SUPER SLOW and I don't even have a PVR!

 

What is even more disturbing, is I was in Quebec and where I was staying had a very similar cable box for Videotron and THEIR SOFTWARE WAS SUPER FAST.

 

Rogers, I am a victim because of where I live today to use Rogers.   Once I move, I will ABANDON and PAY MORE if I have to ANYWHERE ELSE just for responsive television!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

Although we seem to have come through the change to DST mostly unscathed, someone elsewhere noticed an anomaly on the recordings that were recorded before the change to DST. Those recordings no longer show the correct time that they were recorded.

 

For example, I record a programme called "Grand Designs" on CBC Vancouver at 6PM daily.

On the 9865 it shows those recorded programmes as recorded at 7PM
On AnyPlace Web it shows as recorded at 2PM
On RAPTV on my iPad it shows as 1PM.

 

I have no idea why AnyPlace and the PVR itself differ so much on recordings. We encountered the same thing before the change to DST - AnyPlace Web was different from RAPTV, which was different from the 9865 itself. Why can they not show the same times/programming?

I can understand why someone may wish to know the time of the recording so that you can schedule a future recording, or for other reasons.  Just another instance of Rogers' incompetence.  I do not recall this happening with RTN or SARA, although the first year that Rogers had an HDPVR (around 2004) they got the time change incorrect.



Re: UPDATED NextBox Navigatr - December 2015/January 2016

JeanJ
I've Been Here Awhile

I am so infuriated whit this....

 

Again today, tried to moved through the menu with my remote and it was so sluggish it deleted the show i was trying to watch because i could not see where the remote was.

 

THIS IS ENOUGH !!!!

 

ROGERS CHARGES AN EXORBITANT AMOUNT OF MONEY FOR US TO GET FRUSTRATED WITH THERE DECISION AND THE WORST PART IS THAT I AM STUCK WITH IT.

 

Bell doe'nt have Fibe in our area and i can't get anything better because their Internet is just a reliable.  Slow sluggish, drops signals, etc.......

 

GETTING TIRED OF BEING SCREWED ALL THE TIME !!!!

  

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Riggernuts
I Plan to Stick Around

I totally agree. This whole navigator update is a joke. I don't understand how the engineering team can release such a poor product.  This is worse then beta testing. Time to step up Rogers and fix this mess, asap.

 

. just the plan guide don't work unless you use the work around everytime.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@IceFrog wrote:

I have to say that Navigatr is perhaps the single, biggest disappointment I have faced with Rogers (among many). There are too many tiles and too much scrolling; too slow; the time bar does not show how far you are into a program; often have to hit exit to get rid of the bar; recorded programs freezing up - just to mention a few! Then you roll out an update a/Espialnd solve one problem but create 3 more! Unbelievable!


Msg to Rogers/Espial crack software team !

The Time bar problems are fairly new.  Seems to  have started in the past few weeks.

So whatever you did to fix things recently, it messed up the timebar.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

dsj
I've Been Around

Can you do something about the font size, perhap allow us to choose a size for the guide. It's impossible to read unless you stand right in front of your TV.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

lgood
I've Been Around

We have been away.  Do not have updataed Navigatr software (actually can't remember seeing this was coming?).  Tried to watch recoded TV on PVR and it is jerkey, starts and stops and pixilates.  Is this because I don;t have updated Navigaatr?  Or is there another "fix"?


@RogersMargaret wrote:

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 


Didn't now about this updated software?  We have been away of r a few months and trying to watch recorded TV and it starts and stops an dpixilates. Is this because we don't have update?

Re: UPDATED NextBox Navigatr - December 2015/January 2016

pmcsplaza
I'm a Trusted Contributor

With the new Navigatr format, which I actually like, there's one major failing:  One can no longer manually set such-and-such channel to record from start time to finish time - it only does it by programme name.  So to achieve the missing setting, one has to set up all programmes within the time frame to record...much more work and often not exactly what I wanted anyway.

Is there ever going to be a Menu section for Manual Recordings?

Peter
Toronto

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@pmcsplaza wrote:

With the new Navigatr format, which I actually like, there's one major failing:  One can no longer manually set such-and-such channel to record from start time to finish time - it only does it by programme name.  So to achieve the missing setting, one has to set up all programmes within the time frame to record...much more work and often not exactly what I wanted anyway.

Is there ever going to be a Menu section for Manual Recordings?

 

I wouldn't hold my breath on that one. I can't think of why i would want to record a channel without a show or shows in mind to record and i doubt that those deciding what to implement any changes would consider that as a needed enhancement.


 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Johnrc123
I Plan to Stick Around

@rgottinger wrote:

 

I wouldn't hold my breath on that one. 


 


Agreed. Particularly when items as critically important as Closed Captioning and readability --- directly related to disabilities --- have clearly gone on a backburner for many months now.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

Well, I see that nothing much has changed in the weeks I have been away.  

I have recorded some tennis in the past week, and each recording has it's own tile.  I cannot tell from the tile what date it was recorded.  And when I open the tile, I see the date but not the time.  And there are 2 recordings of tennis each day, so I don't know which one I am looking at. I have to start watching to find out the length of the recording, and basically look for clues as to which time slot I am looking at, eg. does it look like daytime or night time.  Seriously!

When it comes to Grand Slams, they are recording on 4 channels, 3 times a day!  The previous software list view made this easy to manage.  This was the whole point of having a PVR for me.  This new software has taken away that functionality that is most important for me.

If I do not hear from someone at Rogers that this will be fixed in the next week, then I will be forced to take my money elsewhere.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

I don't know if they'll be bringing back the "list", however, when looking at the tiles you should be able to tell the recording order because the most recent will be closest to the top.  Most people might start by watching the oldest recording first.

 

Until this lack of information for single recordings is "fixed", an option that I suggested earlier in this thread is to set a series recording (say timeslot/day) even if you're doing single recordings. You can then see most of the information regarding the programme in the tile (date, time, channel name). Then delete the scheduled recording when you're done watching.  Link below:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

You can see lists in AnyPlace Web for Computers, or RAPTV app for tablets, or app for mobiles.



Re: UPDATED NextBox Navigatr - December 2015/January 2016

pmcsplaza
I'm a Trusted Contributor

Some channels broadcast continuous programming for hours on end, I may wish to record only a portion of it.  I guess that's not allowed.

Thanks

Peter
Toronto

Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor

@pmcsplaza wrote:

Some channels broadcast continuous programming for hours on end, I may wish to record only a portion of it.  I guess that's not allowed.

Thanks



Not sure which channels these are but they certainly aren't the mainstream ones which is probably why that request won't be near the top of a list of fixes