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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

1,177 REPLIES 1,177

Re: UPDATED NextBox Navigatr - December 2015/January 2016

When will Richmond Hill get Navigatr?

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

billmcintyre
I'm a Trusted Contributor

Hi @KWoo  RogersMargaret wrote in the thread on Navigatr that:

 

"Hi Community,

 

Starting tomorrow, we’ll be rolling out the new Navigatr software to all NextBox cable customers in communities surrounding Toronto – Newmarket, Aurora, Bradford, Ajax, Oshawa, Bowmanville, Oshawa, Whitby, Brampton, and Mississauga. 

 

We’ll keep you posted on upcoming Navigatr updates to the rest of our cable footprint, in addition to notifications customers will be getting by mail, email and text."

 

 

So where do you live?  Does the axe fall on you tomorrow?  Or do you have another week to wait in dread of being infected with this firmware from where they don't know how to design PVR interfaces?

 

 

 

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

YtanyaY
I'm a Senior Contributor

That is WONDERFUL news!

 

Perhaps I have a lemon? I really cannot watch TV anymore.

 

Downloading -> stalling [ERRATIC BUTTON BEHAVIOR] -> rebooting -> "movie channels unavailable at this time"; VODs are undefined (the only fix according to Rogers telephone support is to wait) ->

 

… and as a grand finale the BOX shuts off to conserve my energy!

 

Interspersed are my searches sometimes returning results: 6 BOXES across the top of the page and 6 top fifths of a second row of boxes just below.

 

Unfortunately, the result boxes offer me NO info including the fact that I may not get the channel in my package [but I can buy it in what looks like 1 EASY STEP (that a 2-year old could do)]; or it may be in French which I don't understand); or it may have nothing to do with what I was searching for to begin with.

I have to click on each box - noting that the arrangement does NOT seem to be in any particular order (day, date or alphabet, time etc.);

 

Comment about the searching: After scrolling across 1 row, the boxes seem to jump to me (which I cannot describe but they do not stay in place, clicking on the boxes moves the box) Whatever it is, I find it FAR too confusing to follow and it feels unnatural.

 

Other benefits: Reminders don't happen ->

 

And just now, once again - The box has shut off to conserve my energy (I assume I will be delighted when I get my new hydro bill)

 

The above are some of the reasons I keep asking why is Rogers doing this? Seemingly Self-destructing and being happy about it??

 

I finally thought I figured it out last night and concluded that all of this (LOUSY NAVIGATR “GIFT”) is actually a psychological experiment.

 

 

Thank you

Re: UPDATED NextBox Navigatr - December 2015/January 2016

1945mdh
I Plan to Stick Around

I'm in Toronto and got the threatening e-mail today.

 

It ended with : This upgrade will come to your NextBox automatically over the next few weeks.

 

The suspense is killing me.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

mfait
I'm a Reliable Contributor

@YtanyaY wrote:

That is WONDERFUL news!

 

Perhaps I have a lemon? I really cannot watch TV anymore.

 

Downloading -> stalling [ERRATIC BUTTON BEHAVIOR] -> rebooting -> "movie channels unavailable at this time"; VODs are undefined (the only fix according to Rogers telephone support is to wait) ->

 

… and as a grand finale the BOX shuts off to conserve my energy!

 

Interspersed are my searches sometimes returning results: 6 BOXES across the top of the page and 6 top fifths of a second row of boxes just below.

 

Unfortunately, the result boxes offer me NO info including the fact that I may not get the channel in my package [but I can buy it in what looks like 1 EASY STEP (that a 2-year old could do)]; or it may be in French which I don't understand); or it may have nothing to do with what I was searching for to begin with.

I have to click on each box - noting that the arrangement does NOT seem to be in any particular order (day, date or alphabet, time etc.);

 

Comment about the searching: After scrolling across 1 row, the boxes seem to jump to me (which I cannot describe but they do not stay in place, clicking on the boxes moves the box) Whatever it is, I find it FAR too confusing to follow and it feels unnatural.

 

Other benefits: Reminders don't happen ->

 

And just now, once again - The box has shut off to conserve my energy (I assume I will be delighted when I get my new hydro bill)

 

The above are some of the reasons I keep asking why is Rogers doing this? Seemingly Self-destructing and being happy about it??

 

I finally thought I figured it out last night and concluded that all of this (LOUSY NAVIGATR “GIFT”) is actually a psychological experiment.

 


Thank you


Awesome!

Can't wait to get updated to NAVIGATR!

 

Thought I was getting updated this evening when a message popped up about 8:30 that it was doing a software update and may require a reboot.

Why is this happening at 8:30 instead of the middle of the night?

 

We were in the middle of watching a recorded show, so it switched to the last live channel watched.  We could display the guide and list of recorded shows but could not switch to anything else.  Since I could still do some things I went into the settings and did a reboot, expecting so the new NAVIGATR guide when it rebooted.

 

However, to my disappointment, it rebooted with the old reliable RTN guide!

Will have to wait a little longer!