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UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

1,177 REPLIES 1,177

Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around

Let's also not lose sight of the fact that this is the 2ND rollout of Navigator.And yet there were/are still many problems with it.So what happened between the 2 rollouts?Apparently it wasn't testing.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

@rgottinger wrote:





Not much choice out there, is there?

 

So Bell isn't better?


Who knows?  There are unhappy people there too!  Better the devil you know?  But as long as I AM a subscriber, I can demand my money's worth....and I am getting less than I was a few months ago, for the same cost.  Meantime, I am doing my research.

Thank goodness for some great workarounds from the people on this Forum.  Especially the one about recording everything as a series, even if only one recording, since you then get the information you need about the recording.  You just end up with a lot of "zombies", but thanks again to the Forum, I know how to get rid of them.

No thanks to Rogers, who did not provide this information in the FAQ,  and should not have designed it that way in the first place.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

No need to end up with zombies if you record singles as series. After you've finished watching the single recording, delete it.  You should then be "inside" the tile and can go to the right side to "delete all scheduled recordings" (you may need to scroll "up"? to the scheduled tab first - there should be zero scheduled recordings there.)



Re: UPDATED NextBox Navigatr - December 2015/January 2016

rgottinger
I'm a Reliable Contributor



Who knows?  There are unhappy people there too!  Better the devil you know?  But as long as I AM a subscriber, I can demand my money's worth....and I am getting less than I was a few months ago, for the same cost.  Meantime, I am doing my research.

Thank goodness for some great workarounds from the people on this Forum.  Especially the one about recording everything as a series, even if only one recording, since you then get the information you need about the recording.  You just end up with a lot of "zombies", but thanks again to the Forum, I know how to get rid of them.

No thanks to Rogers, who did not provide this information in the FAQ,  and should not have designed it that way in the first place.

 

You certainly can and you should do that every time a promotion expires, regardless. As for the devil you know that's as good a reason as any but make no mistake, the other option that beigns with Bis no different. Friends use them and they have complaints as well


 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

@57 wrote:

No need to end up with zombies if you record singles as series. After you've finished watching the single recording, delete it.  You should then be "inside" the tile and can go to the right side to "delete all scheduled recordings" (you may need to scroll "up"? to the scheduled tab first - there should be zero scheduled recordings there.)


Thank you, yes, I did mention that I got that info from the Forum (probably you, 57), and put it to use.

But thanks for reiterating it for anyone who did not know, since I did not explain it in my post.

Where would we all be without all the workarounds from people such as yourself!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@park wrote:

Getting back to specifics, looking to the mods for some answers.

 

1. CC did not work when we played back the latest recorded Big Bang.

  Noticed CC is sponsored by Toyota (Rav4 actually). When is this getting fixed? 

  PS: Might be useful to let Toyota know their $ are being wasted.

 

2. The channel that has the 6 newscasts on the screen at the same time (ch 179 here in Mississauga)

does not change the audio when you move from one to other. It stays on the first one (RT).

 

3. ON demand does not work on one of my TVs.  It has a catalog error.

 


 

The JUNO AWARDS and Wheel of Fortune had no CC when played back last night.

Reboot fixed problem #2 and #3.

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

@Customer01 wrote:

@DrMike wrote:

@User14 wrote:

@DrMike wrote:

@Customer01 wrote:

@User14 wrote:

@Customer01 wrote:

WOW!

They just don't get it.

So, no, they are not going to be resolving half a dozen issues every month or so.

So, everyone on this Forum, there's your answer.

And I, as a consumer, am going to take my money elsewhere.


Customer01,

I tried to indicate my agreement with your comment about the OOPs not listening to consumers but I am afraid it was deleted as Off Topic.  

 


The OOP corresponded with me re the issues I have, and even forwarded some items, but there simply nothing that can be done about it, since the company is committed to the current design.


What they don't understand then, is that it is is not (in my opinion anyway) so much an issue of the current *design* per se, as it is a function of the fact that this "design" has been implemented in the most amateurish way imaginable. It is the #epicfail in the FUNCTIONALITY, not the design itself.


I am going to agree with you but for a different reason. I will try to explain in another way in case this comment gets deleted too.  Thiefs are now breaking into cars using wireless technology and customers are providing the feedback that there is a big problem.  These companies like GM and Toyota can respond in two ways - ignore it; or do something about it. It is not that the design is being implemented wrong although that may be part of it, it is that the design is flawed and the design needs to change.  Now I have not mentioned Rogers for obvious reasons. 


I agree with you fully, so perhaps the disconnect is in the term "design". When the original poster said that Rogers "is committed to the current design" I interpreted that to mean that they are committed to the Espial browser and its STYLE - i.e., interactive tiles etc. In other words no way are they going back to the older system. We all knew that would be the case.

 

So when I say that it is functionality rather than design per se, what I meant is that *IF* they want to be committed to this style, this design, this tile interface, then at least MAKE IT WORK PROPERLY. That's what I meant when I said the problem is not design per se, but the way they have made it come to life....or not.

 

Perhaps I should have said that if they are committed to the CONCEPTUAL STYLE, then so be it - just make the darn thing work better than it does, and don't be satisfied with foisting a piece of total garbage on us unwilling hostages! 


Yes, when I said design, I meant the whole thing, not just appearance.  We are all in agreement though, that the design, the functionality and the implementation have all been poor.  


So we are all agreed! There is a functionality/software design flaw that needs to be addressed.  The question I now have is - How does this user community get Rogers to acknowledge it and fix it, rather than ignoring it? I would like to see the name of the program and the date/time the program was recorded to appear on the digital tile. All customers think this basic requirement was lost with the switch to Navigatr.  Surely this isn't rocket science and can be fixed! (When I referred to Elon Musk in this regard the last time, my post was deleted, so I have to be careful).

Re: UPDATED NextBox Navigatr - December 2015/January 2016

jays77
I'm a Trusted Contributor

@User14 wrote:

So we are all agreed! There is a functionality/software design flaw that needs to be addressed.  The question I now have is - How does this user community get Rogers to acknowledge it and fix it, rather than ignoring it? I would like to see the name of the program and the date/time the program was recorded to appear on the digital tile. All customers think this basic requirement was lost with the switch to Navigatr.  Surely this isn't rocket science and can be fixed! (When I referred to Elon Musk in this regard the last time, my post was deleted, so I have to be careful).


And add the channel to this list.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

Question: If there is a functional problem with Navigator that is identified by the User Community, how does Rogers acknowledge the customer concerns with Navigatr and then address or fix the problem? 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

@jays77 wrote:

@User14 wrote:

So we are all agreed! There is a functionality/software design flaw that needs to be addressed.  The question I now have is - How does this user community get Rogers to acknowledge it and fix it, rather than ignoring it? I would like to see the name of the program and the date/time the program was recorded to appear on the digital tile. All customers think this basic requirement was lost with the switch to Navigatr.  Surely this isn't rocket science and can be fixed! (When I referred to Elon Musk in this regard the last time, my post was deleted, so I have to be careful).


And add the channel to this list.


Quite right!  The channel too.  I have also asked this question separately with a new post to see if I get a clear answer.  

"How does this user community get Rogers to acknowledge a functionality problem and fix it, rather than ignoring it?"  I hope someone from Rogers will answer my question. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

@User14 wrote:

Question: If there is a functional problem with Navigator that is identified by the User Community, how does Rogers acknowledge the customer concerns with Navigatr and then address or fix the problem? 

 



This is primarily a peer-to-peer support community.  However, we do read each and every post.  As I have indicated in a previous post, we are taking the feedback and circulating it to the right people within the company.

 

@Gdkitty has also done a great job of summarizing the issues from this thread here.  If you have something new to add to the list, I'd suggest reaching out to Gdkitty directly.

 

When I have updates to share, I will do so either in this thread or in response to Gdkitty's 'issues' thread.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

Thank you!  Many of the users in this community were waiting for some kind of response from Rogers on the feedback they were providing on the Navigatr software problems.    

 

Gdkitty has been extremely helpful in this regard and I would support your updates on the list of issues he has identified to keep us informed of action being taken.

 

 

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

@RogersMargaret wrote:

@User14 wrote:

Question: If there is a functional problem with Navigator that is identified by the User Community, how does Rogers acknowledge the customer concerns with Navigatr and then address or fix the problem? 

 



This is primarily a peer-to-peer support community.  However, we do read each and every post.  As I have indicated in a previous post, we are taking the feedback and circulating it to the right people within the company.

 

@Gdkitty has also done a great job of summarizing the issues from this thread here.  If you have something new to add to the list, I'd suggest reaching out to Gdkitty directly.

 

When I have updates to share, I will do so either in this thread or in response to Gdkitty's 'issues' thread.


Thank you for responding, RogersMargaret.  Glad to know that the feedback continues to be circulated.

However I do have an issue with using a volunteer fellow Rogers customer to quarterback  the summarising of problems to forward to Rogers, and having to reach out to that person if I encounter a problem.  Surely it is Rogers staff who should be doing this job? After all, it is Rogers that is selling this product, and Rogers whom we are paying.

I do understand that this is peer to peer, which makes sense in most circumstances, but this thread has gone  on for months, and there are very few real solutions, only workarounds and lots of questions.

So despite all the efforts of the moderators to read everything and pass it on, the people on this thread are very dissatisfied, since there is no way of knowing if their questions are being heard or addressed, and with the passage of so much time, with so little progress, and no communication from Rogers management, it appears as if  they just don't care.

I, myself, in direct correspondence with the OOP, was told that many of the issues that I brought up are simply not going to be changed in the forseeable future. That was actually better information than anything I had seen in this Forum, even though it was not what I wanted to hear.

The members of this Forum, this thread specifically, need to hear directly from management, IT, product development or whoever is responsible, what can be expected.  Right now, they are leaving us, their customers, in the dark.

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)
Community Manager (Retired)

@Customer01 wrote:

@RogersMargaret wrote:

@User14 wrote:

Question: If there is a functional problem with Navigator that is identified by the User Community, how does Rogers acknowledge the customer concerns with Navigatr and then address or fix the problem? 

 



This is primarily a peer-to-peer support community.  However, we do read each and every post.  As I have indicated in a previous post, we are taking the feedback and circulating it to the right people within the company.

 

@Gdkitty has also done a great job of summarizing the issues from this thread here.  If you have something new to add to the list, I'd suggest reaching out to Gdkitty directly.

 

When I have updates to share, I will do so either in this thread or in response to Gdkitty's 'issues' thread.


Thank you for responding, RogersMargaret.  Glad to know that the feedback continues to be circulated.

However I do have an issue with using a volunteer fellow Rogers customer to quarterback  the summarising of problems to forward to Rogers, and having to reach out to that person if I encounter a problem.  Surely it is Rogers staff who should be doing this job? After all, it is Rogers that is selling this product, and Rogers whom we are paying.

I do understand that this is peer to peer, which makes sense in most circumstances, but this thread has gone  on for months, and there are very few real solutions, only workarounds and lots of questions.

So despite all the efforts of the moderators to read everything and pass it on, the people on this thread are very dissatisfied, since there is no way of knowing if their questions are being heard or addressed, and with the passage of so much time, with so little progress, and no communication from Rogers management, it appears as if  they just don't care.

I, myself, in direct correspondence with the OOP, was told that many of the issues that I brought up are simply not going to be changed in the forseeable future. That was actually better information than anything I had seen in this Forum, even though it was not what I wanted to hear.

The members of this Forum, this thread specifically, need to hear directly from management, IT, product development or whoever is responsible, what can be expected.  Right now, they are leaving us, their customers, in the dark.

 


@FWIW, Gdkitty reached out and volunteered to compile the list.  @Gdkitty, please feel free to step in here if I'm misrepresenting anything.  We're super grateful for all of the effort he's put in to compiling the list of issues.  As I said before, we have been taking the issues raised in the community to the pertinent folks within the company. However, it is certainly compelling when I can point my colleagues to a very simple/straightforward list.

 

Again, I will be back when there's an update to share.

 

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I support Customer01's comments above. Regrettably Rogers, once a fine company and still staffed by many good people, has been let down by a senior management that is failing to devote the necessary focus, attention, and resources to its core business of cable TV. The current Navigatr situation is one example, the RAPTV Home Edition not working on iOS devices for 7 months was another. Competitive markets only exert their discipline when consumers exercise their choices so it seems probable there won't be real improvement until enough customers vote with their feet. It's too bad.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

mfait
I'm a Reliable Contributor

@RogersMargaret wrote:


 


@FWIW, Gdkitty reached out and volunteered to compile the list.  @Gdkitty, please feel free to step in here if I'm misrepresenting anything.  We're super grateful for all of the effort he's put in to compiling the list of issues.  As I said before, we have been taking the issues raised in the community to the pertinent folks within the company. However, it is certainly compelling when I can point my colleagues to a very simple/straightforward list.

 

Again, I will be back when there's an update to share.

 


This thread was started 4 months ago and so far Rogers has not shared anything.

 

There was a software update recently, and no word from Rogers as to what was fixed.  From the looks of it, nothing that has been discussed here.

 

Looks like you are passing the list of issues up the chain, but no one is listening.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JonBoy49
I'm a Reliable Contributor

@RogersMargaret wrote:

@Customer01 wrote:

@RogersMargaret wrote:

@User14 wrote:

Question: If there is a functional problem with Navigator that is identified by the User Community, how does Rogers acknowledge the customer concerns with Navigatr and then address or fix the problem? 

 



This is primarily a peer-to-peer support community.  However, we do read each and every post.  As I have indicated in a previous post, we are taking the feedback and circulating it to the right people within the company.

 

@Gdkitty has also done a great job of summarizing the issues from this thread here.  If you have something new to add to the list, I'd suggest reaching out to Gdkitty directly.

 

When I have updates to share, I will do so either in this thread or in response to Gdkitty's 'issues' thread.


Thank you for responding, RogersMargaret.  Glad to know that the feedback continues to be circulated.

However I do have an issue with using a volunteer fellow Rogers customer to quarterback  the summarising of problems to forward to Rogers, and having to reach out to that person if I encounter a problem.  Surely it is Rogers staff who should be doing this job? After all, it is Rogers that is selling this product, and Rogers whom we are paying.

I do understand that this is peer to peer, which makes sense in most circumstances, but this thread has gone  on for months, and there are very few real solutions, only workarounds and lots of questions.

So despite all the efforts of the moderators to read everything and pass it on, the people on this thread are very dissatisfied, since there is no way of knowing if their questions are being heard or addressed, and with the passage of so much time, with so little progress, and no communication from Rogers management, it appears as if  they just don't care.

I, myself, in direct correspondence with the OOP, was told that many of the issues that I brought up are simply not going to be changed in the forseeable future. That was actually better information than anything I had seen in this Forum, even though it was not what I wanted to hear.

The members of this Forum, this thread specifically, need to hear directly from management, IT, product development or whoever is responsible, what can be expected.  Right now, they are leaving us, their customers, in the dark.

 


@FWIW, Gdkitty reached out and volunteered to compile the list.  @Gdkitty, please feel free to step in here if I'm misrepresenting anything.  We're super grateful for all of the effort he's put in to compiling the list of issues.  As I said before, we have been taking the issues raised in the community to the pertinent folks within the company. However, it is certainly compelling when I can point my colleagues to a very simple/straightforward list.

 

Again, I will be back when there's an update to share.

 

 

 


@I think you are rather missing the point.  It should _never_ have been necessary for @sGdkitty to do anything. That is Rogers job. We pay you a lot of money for this service. When you mess up and send out a broken product you owe it to your customers to provide this kind of information directly. We should never have been left to our own devices. 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

57
Resident Expert
Resident Expert

...and why does Rogers never provide information on what's new in a firmware update?  For example, you'd think Rogers would want us to be aware of any new features.  Or advise us what was fixed, if anything.

 

Customers who download new software for their computers almost always are provided with that sort of information.

 

Of course most people have the option of whether or not to download new software for their computer, whereas Rogers forces firmware on their customers whether they want it or not, so I guess since we don't have much, if any, say in the matter, Rogers treats their customers with utter contempt and like mushrooms.

 

I suppose Rogers did provide some information regarding Navigatr (and previously RTN) on the Rogers website when there was totally new firmware.  Unfortunately that information was inaccurate and more of a marketing programme than actual useful information for the customer. 

 

There was no information provided regarding the recent updates to Navigatr (or previously RTN or SARA), even if in some very isolated instances, there was actually good news in an update - like the removal of the power saving "feature" that made PVRs go into a coma in December, or the fact that we can finally activate CC from a recording, even if it would be difficult to come up with a more convoluted or unintuitive procedure to do so.



Re: UPDATED NextBox Navigatr - December 2015/January 2016

yyz64
I Plan to Stick Around

I can understand why Rogers would want to upgrade without asking as it should make it easier for the tech support people to have everyone running the same software levels. Yes it would be nice to see the bug fixes/enhancements made although that is an admission of problems which I suppose they may not want to admit to either us or the competition.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

JonBoy49
I'm a Reliable Contributor

@yyz64 wrote:

I can understand why Rogers would want to upgrade without asking as it should make it easier for the tech support people to have everyone running the same software levels. Yes it would be nice to see the bug fixes/enhancements made although that is an admission of problems which I suppose they may not want to admit to either us or the competition.


Talking of updates - I appear to have had one last night which completley screwed up the recording of the Daily show (again - why is it always that show ? - guess it must be the time the update is done?).

It left me with a large number of empty tiles - no title - no nothing - and a date back in ancient history. It also had two copies of the Daily Show (actually the Nightly Show)  stuck in "Recording" mode whcih would not allow me to either stop recording or delate them.

And before anybody asks - Yes a reboot got rid of them all but of course did not reinstate my missing recordings nor did it reinstate 2 back issues of the Daily Show that it apparently deleted.

I would call and ask Rogers when this nonsense will end but I no longer care. I have decided to take my business elsewhere.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Riggernuts
I Plan to Stick Around

Well said. Your bang on.