cancel
Showing results for 
Search instead for 
Did you mean: 

UPDATED NextBox Navigatr - December 2015/January 2016

RogersMargaret
Community Manager (Retired)

Hi Community,

 

On December 15, 2015, I let everyone know that we had started to roll out the updated Navigatr guide.  Take a look here for that post. 

 

As we continue to roll out the update, customers will be notified ahead of time that they will be getting the new software.

 

If you have received the updated Navigatr software (i.e. since December 15, 2015) and would like to ask a question and/or share your findings/learnings, please do so in THIS THREAD.  

 

As always, the Community Guidelines and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

 

~RogersMargaret

 

1,177 REPLIES 1,177

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Customer01
I Plan to Stick Around

@57 wrote:

No need to end up with zombies if you record singles as series. After you've finished watching the single recording, delete it.  You should then be "inside" the tile and can go to the right side to "delete all scheduled recordings" (you may need to scroll "up"? to the scheduled tab first - there should be zero scheduled recordings there.)


Thank you, yes, I did mention that I got that info from the Forum (probably you, 57), and put it to use.

But thanks for reiterating it for anyone who did not know, since I did not explain it in my post.

Where would we all be without all the workarounds from people such as yourself!

Re: UPDATED NextBox Navigatr - December 2015/January 2016

park
I'm an Advisor

@park wrote:

Getting back to specifics, looking to the mods for some answers.

 

1. CC did not work when we played back the latest recorded Big Bang.

  Noticed CC is sponsored by Toyota (Rav4 actually). When is this getting fixed? 

  PS: Might be useful to let Toyota know their $ are being wasted.

 

2. The channel that has the 6 newscasts on the screen at the same time (ch 179 here in Mississauga)

does not change the audio when you move from one to other. It stays on the first one (RT).

 

3. ON demand does not work on one of my TVs.  It has a catalog error.

 


 

The JUNO AWARDS and Wheel of Fortune had no CC when played back last night.

Reboot fixed problem #2 and #3.

 

 

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

@Customer01 wrote:

@DrMike wrote:

@User14 wrote:

@DrMike wrote:

@Customer01 wrote:

@User14 wrote:

@Customer01 wrote:

WOW!

They just don't get it.

So, no, they are not going to be resolving half a dozen issues every month or so.

So, everyone on this Forum, there's your answer.

And I, as a consumer, am going to take my money elsewhere.


Customer01,

I tried to indicate my agreement with your comment about the OOPs not listening to consumers but I am afraid it was deleted as Off Topic.  

 


The OOP corresponded with me re the issues I have, and even forwarded some items, but there simply nothing that can be done about it, since the company is committed to the current design.


What they don't understand then, is that it is is not (in my opinion anyway) so much an issue of the current *design* per se, as it is a function of the fact that this "design" has been implemented in the most amateurish way imaginable. It is the #epicfail in the FUNCTIONALITY, not the design itself.


I am going to agree with you but for a different reason. I will try to explain in another way in case this comment gets deleted too.  Thiefs are now breaking into cars using wireless technology and customers are providing the feedback that there is a big problem.  These companies like GM and Toyota can respond in two ways - ignore it; or do something about it. It is not that the design is being implemented wrong although that may be part of it, it is that the design is flawed and the design needs to change.  Now I have not mentioned Rogers for obvious reasons. 


I agree with you fully, so perhaps the disconnect is in the term "design". When the original poster said that Rogers "is committed to the current design" I interpreted that to mean that they are committed to the Espial browser and its STYLE - i.e., interactive tiles etc. In other words no way are they going back to the older system. We all knew that would be the case.

 

So when I say that it is functionality rather than design per se, what I meant is that *IF* they want to be committed to this style, this design, this tile interface, then at least MAKE IT WORK PROPERLY. That's what I meant when I said the problem is not design per se, but the way they have made it come to life....or not.

 

Perhaps I should have said that if they are committed to the CONCEPTUAL STYLE, then so be it - just make the darn thing work better than it does, and don't be satisfied with foisting a piece of total garbage on us unwilling hostages! 


Yes, when I said design, I meant the whole thing, not just appearance.  We are all in agreement though, that the design, the functionality and the implementation have all been poor.  


So we are all agreed! There is a functionality/software design flaw that needs to be addressed.  The question I now have is - How does this user community get Rogers to acknowledge it and fix it, rather than ignoring it? I would like to see the name of the program and the date/time the program was recorded to appear on the digital tile. All customers think this basic requirement was lost with the switch to Navigatr.  Surely this isn't rocket science and can be fixed! (When I referred to Elon Musk in this regard the last time, my post was deleted, so I have to be careful).

Re: UPDATED NextBox Navigatr - December 2015/January 2016

jays77
I'm a Trusted Contributor

@User14 wrote:

So we are all agreed! There is a functionality/software design flaw that needs to be addressed.  The question I now have is - How does this user community get Rogers to acknowledge it and fix it, rather than ignoring it? I would like to see the name of the program and the date/time the program was recorded to appear on the digital tile. All customers think this basic requirement was lost with the switch to Navigatr.  Surely this isn't rocket science and can be fixed! (When I referred to Elon Musk in this regard the last time, my post was deleted, so I have to be careful).


And add the channel to this list.

Re: UPDATED NextBox Navigatr - December 2015/January 2016

User14
I'm a Trusted Contributor

Question: If there is a functional problem with Navigator that is identified by the User Community, how does Rogers acknowledge the customer concerns with Navigatr and then address or fix the problem?