UPDATED NextBox Navigatr - December 2015/January 2016

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remaxman
I'm a Reliable Contributor
Posts: 285

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I'm sure rogers is well aware of the problems and working on it. They are loosing millions because no one can order any thing from the on demand services. on affected boxes of course.

Steve
remaxman
I'm a Reliable Contributor
Posts: 285

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I kind of agree on the toughing out. They want the nebox 3 to disappear and make room for the 4K PVR this spring. You will get a deal on the 4K if you turn in your NB3 yada yada. Im sure they 4k pvr will be perfect with the Navigator software. hahahahahahaha.

Steve
DoneInDurham
I Plan to Stick Around
Posts: 9

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Just got my weekly automated call from Rogers saying they are still working on my "ticket from January 16th, sorry for the delay". 

Cush
I Plan to Stick Around
Posts: 41

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@remaxman wrote:

I'm sure rogers is well aware of the problems and working on it. They are loosing millions because no one can order any thing from the on demand services. on affected boxes of course.


 

In our case, we would have liked to use VOD for fairly current movies, however tried it twice.  This was with the system before the introduction of Navigatr.  Both times CC would not show.  Both times phoned into Rogers.  Both times waited the normal 20 minutes to a half hour to talk to someone who tried to fix it, then said they couldn't.  A few minutes after we hung up, CC started working. 

 

It just wasn't worth that 20 minutes to half an hour of frustration to watch VOD. 

DrMike
I'm a Trusted Contributor
Posts: 265

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@RogersHassam wrote:

Hello @Customer01,

 

@RogersMargaret had posted a few weeks ago reassuring the Community that we are monitoring all the feedback and sending it to the appropriate groups. Please see the link below. 

 

Link: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

Thanks, 

RogersHassam 


 

@RogersHassam

 

I think that only answers part of the question. Personally I have no doubt that you are all passing on the info.

 

But, with respect, you are all small fish. Unless you pass it along with a commentary about HOW MANY of us are livid right now, how many are looking to jump ship to a competitor out there, and really pass long the hostile sentiments of thousands of us, then it makes no difference.

 

And if it did, why are we not hearing a SINGLE WORD from any of the "appropriate groups" that this is being passed up to?

Cush
I Plan to Stick Around
Posts: 41

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@RogersHassam wrote:

Hello @Customer01,

 

@RogersMargaret had posted a few weeks ago reassuring the Community that we are monitoring all the feedback and sending it to the appropriate groups. Please see the link below. 

 

Link: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

Thanks, 

RogersHassam 


 

RogersHassam & RogersMargaret,

 

We appreciate your efforts in sending our feedback to the the appropriate groups however those appropriate groups appear to be ignoring both you and their customers' feedback.  Someone seems to have been able to convince the appropriate groups that we are just whining customers who haven't accepted the learning curve with this fantastic new interface. 

 

My advice to you is to take it higher.  We don't like being ignored, and neither should you.

 

Rogers is losing customers over this, and the trickle is going to turn into a flood as soon as the new billing rules come fully into effect.

molly222
I Plan to Stick Around
Posts: 99

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@DoneInDurham wrote:

Just got my weekly automated call from Rogers saying they are still working on my "ticket from January 16th, sorry for the delay". 


Just got my weekly automated call, "ticket FROM JULY 28th, sorry for the delay"

 

 

remaxman
I'm a Reliable Contributor
Posts: 285

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@tjey wrote:

I just got the Navigatr upgrade, and I've lost the ability to watch anything on demand and use shomi.  I called in for support, but the recommended fix didn't resolve the problem, so I was told to wait a few days while they fix the problem.  At least I haven't lost any of my previously recorded shows.

 

I'll be calling back in to request a credit for the service I can't use.

 

They gave me 20 bucks. I don't want to bust your bubble but I am going into week 4 since the update. No on demand or Shomi at all. I have called in many many times. There is no point calling them. You just have to wait until they push a fix to us. 




Steve
Customer01
I Plan to Stick Around
Posts: 73

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@RogersHassam wrote:

Hello @Customer01,

 

@RogersMargaret had posted a few weeks ago reassuring the Community that we are monitoring all the feedback and sending it to the appropriate groups. Please see the link below. 

 

Link: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

Thanks, 

RogersHassam 


@RogersHassam,

Thank you for responding.  I am glad to know that the feedback continues to be passed to higher authorities.  

I do wish they would be more communicative, and reassure me, and others, that Rogers accepts that there was a huge mistake in releasing this Navigatr software, untested, and inform us what is being done, and when to expect improvements, and what the end date is for everything.  

This new software is SO disappointing, especially after all the hype about how much better it would be.  It is far from user friendly, and the tiles are a terrible idea.

CC
I Plan to Stick Around
Posts: 24

Re: UPDATED NextBox Navigatr - December 2015/January 2016

After having used NAVIGATR for over a month now and reading the comments in this forum, I am left wondering what problems was it supposed to solve.  An overwhelming number views (including mine) suggest that the old software was better than NAVIGATR. I have yet to find one positive comments. The only thing that some (not me) consider an improvement is the tiles for the recorded programs - if you like pictures rather than reading. But does it really help? In many cases I don't recognize the show from the picture and the writing is too small and in some cases the name of the show is hidden because of the indication whether it is a new recording. I have seen a bit of the video about the new NAVIGATR on the rogers.com website. It is total BS. Using it is NOT intuitive and it is NOT easier. There are so many things now that I cannot do anymore or is more difficult to do.

 

Please Rogers, bring back the old system or you will be losing more customers. I will be looking at other options when my contract expires in June.