How would Object Oriented Programming keep customers from leaving? That is what OOP is short for. Office of the President would be OOTP if anything
Bruce - I've had the same problem - with NCIS variants and other programs. I usually find a "Zombie" tile at the bottom - nothing scheduled or recorded. Nothing in the tiles above. When I go to reschedule it I'm told it's already there.
I'm now reviewing every scheduled recording - every night - and usually deleting and reentering everything.
I just wonder at my new enhanced viewing experience.
From my experience, you'll see 3 'types' of tiles.
Closest to the top, will be the ones that have a recording of anything in it... may also have a scheduled one too.
Following that, will be the ones that JUST have scheduled recordings (and have the date usually on the tile)
Those 'zombie' tiles at the bottom.. are your 'series' recording tiles. That there is a SCHEDULE for the series.
So you could go in and change the shedule settings, etc.. but there is NO new schedule for it that has come up yet to show up with a 'date' that its scheduled for the next week, etc.
I reecntly re booted my digital top box and now navigatr will not save recording settings ie time start ...time finish
Can the search feature criteria be changed on the new Navigator guide like with the previous search ?
i.e. Want to only search for TV shows and not on demand listings ?
Even though a purchased box is cheaper after 2 years your situation is a great argument for renting. A PVR is just a computer that, like all computers, eventually becomes a doorstop. Applications are developed by software companies for the more current hardware and not the aging equipment. Rogers is no different from Microsoft in that regard. I agree that the pictures are unnecessary but the younger market is what they are aiming and they love visuals
Navigatr is still a steaming pile of....
But if it helps I found one small work around to get around the nit of the FAV button locking into the favourites guide. What I did was program it to act the same as the guide button. Meaning you can use it to toggle between both guides.
It has been suggested by other posters that we should voice our feelings about this new Navigator guide. I do not
like it at all. I would prefer to have the previous one restored.
The search feature is the one I find the most frustrating. Previously when you did a search you could change the
criteria to just TV - I can't figure out how to do this and it's very frustrating. I have asked on the forum and I get
referred to a link that I can't see the answer in either.
The previous version showed a list of the programs that were available and was categorized in my recordings by
new and scheduled. Now you have to change the options and save the choice if you want to only see scheduled
recordings or see all recordings.
I also do not like that when you get your search results you can't see what date it is from.
The whole new guide seems too complicated and not user friendly. I can't imagine an older person trying to
deal with it.
I hope whoever decided to change to this new Navigator reads users comments and takes them into consideration.
The figure I saw in a financial report was something like 1-3 million (as it was software, without any hardward costs) and customization costs I am sure.
No way to go back it seems - likely with the change with Cisco getting out of setboxes.
Things went totally south on this rollout of new technology and now we have to deal with it, along with all those poor people in various levels os support who have been given the marketing lines, some token trouble shooting tasks, but no information on what really is going on, or if they know they have been ordered to not tell. I suspect it has been kept behind closed doors way on high, because no one at Rogers seems willing to show their cards, so we have lots of rumour, confusion, mismessages from staff, frustration, anger, people leaving and moving on, and this is certainly not living up to their desire to improved customer service.
Yes, interviews with the new President when he first came in mention a new emphasis on customer relations and service. Whatever progress was made has been destroyed by this.
But do keep an eye on whether those future recordings that are not in the guide yet to see if they actually get scheduled - sometimes they don't and you will need to delete that future one with nothing in it, and reset the show up again.
But why are we all having to double and triple check, redo and check again, all the time? What kind of a service is this, that we are all paying for? A stunning failure by Rogers.
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