UPDATED NextBox Navigatr - December 2015/January 2016

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mfait
I'm a Reliable Contributor
Posts: 194

Re: UPDATED NextBox Navigatr - December 2015/January 2016

If Navigatr is goind to use the hated tile format for the PVR section, can Rogers at least provide images for all of the shows.

 

It's been about 2 weeks and still no tile images for many of the shows in my list.

 

Bring back the old guide.

Long live RTN!

robindp
I'm an Advisor
Posts: 766

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hello @mfait,

I hear you, this is a basic and touted feature of the Navigatr guide...which does not work reliably. 

 

I mentioned earlier in this thread that I called support who "sent a signal" and asked me to reboot the PVR - after doing this and waiting 15 minutes, tile art appeared. 

Zuma
I'm Here A Lot
Posts: 5

Re: UPDATED NextBox Navigatr - December 2015/January 2016

 

When you record a program it shows an icon for that program.  OK, fine.  And it also shows a number which is all the number of recordings in that icon.  BUT that icon sometimes shows up multiple times and each will have a number with it showing the recordins undert that icon.  Why does the same program icon show multiple times?  

 

  

CC
I Plan to Stick Around
Posts: 24

Re: UPDATED NextBox Navigatr - December 2015/January 2016

@nj

"Just wondering if I'm watching a show and wanna record it, the whole show and/or not just from when I push record, is there a way to do either one?"

 

I have done this before. You have to have been watching the show from the beginning without having changed channels.  Example, you start watching a show from the beginning and few minutes in you decide to record it. You can do this. But suppose you start watching a show a few minutes in. You can record it, but only from the time you tuned in. With the old software you could just do it from the record button and it would record the program which you are watching based on what I said above. I think with the new NAVIGATR system, you have to go to the program guide unless they changed it again to do it like the old way.

robindp
I'm an Advisor
Posts: 766

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hello @Zuma,

This is a common issue with the Navigatr software - programs with the same name will be placed in different tiles if:

 

- They were recorded from different channels. 

- They were recorded at different times. 

- They were recorded with different recording frequency or times (daily, weekly, this time slot, any time slot, manually, etc). 

 

All that said, I have seen this happen even when a show is recorded from the same channel, same time, same day of the week. I am hoping that Rogers addresses this issue, my "Recordings" screen is a mess. 

Zuma
I'm Here A Lot
Posts: 5

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I did find elsewhere that the tiles are per channel for that program.  I am not sure how the sort by most recent would work, though....

Zuma
I'm Here A Lot
Posts: 5

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hi Robindp

 

I thought it wasn't cosistent but didn't want to say anything.  Thanks for replying!

robindp
I'm an Advisor
Posts: 766

Re: UPDATED NextBox Navigatr - December 2015/January 2016

No worries, it is not consistent at all! 🙂

robindp
I'm an Advisor
Posts: 766

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@CC wrote:

I have done this before. You have to have been watching the show from the beginning without having changed channels.  Example, you start watching a show from the beginning and few minutes in you decide to record it. You can do this. But suppose you start watching a show a few minutes in. You can record it, but only from the time you tuned in. With the old software you could just do it from the record button and it would record the program which you are watching based on what I said above. I think with the new NAVIGATR system, you have to go to the program guide unless they changed it again to do it like the old way.


You are correct on all counts @CC - with the Navigatr software, you must press "Guide" then the record button. I would love a return to the old behaviour - just press REC. Less button presses!

cmb1
I've Been Here Awhile
Posts: 2

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Here's a question. Why with all the complaints about the new guide has there been no effort to remedy it?  Why when I am watching a pvrd show and I press info for the show stop? Why when I want to look at the list of my recordings does my current show also stop? WHY IS ROGERS NOT ADDRESSING CUSTOMER CONCERNS?