UPDATED NextBox Navigatr - December 2015/January 2016

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
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Resident Expert
Resident Expert
Posts: 13,987

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Those tabs, are within EACH title.

So you need to go into your specific show.. click into the title of that show

 

(I dont have an image to really show it.. will try and take some when i get home)

 

Inside that tile, there should be two sub tabs.  By default it should show up on 'recorded'.  You may have to press up (to move up to the tabs), then over to the sheduled recordings.




I Plan to Stick Around
Posts: 40

Re: UPDATED NextBox Navigatr - December 2015/January 2016

That is not easy to do and involves more steps than before Navigatr. AND Rogers is supposed to be monitoring these chat areas and forums to learn what is "realtime" happening. So if it's resident expert or whoever, comeback with at least some acknowledgement.

Resident Expert
Resident Expert
Posts: 13,987

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I wont aruge that  some things may take more steps than before.

 

I dont think that i have ever heard that rogers said they monitor these things in real time, etc..  they do monitor them.
They have said that they do take feedback from here and pass it on.  They have said on FB and twitter they are passing on feedback on it.
Beyond that? Thats all we can go off of.  Are they? Arent they? We wont know.  
But the people monitoring this forum, only are that, monitors.. and do not make the changes.. so all they can do is pass them on.

With 20+ threads an hour some times.. do you want them to say 'ok we will pass it on' to every post?

While rogers does(?) take the information here and pass it on... this forum is primarly designed as a USER to USER help forum..
(Hence why most posts here are from users, INCLUDING REs, we are only users as well)



Community Manager (Retired) RogersMargaret
Community Manager (Retired)
Posts: 278

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Thanks for the clarification, @Gdkitty.

Yes, we (meaning myself, the community specialists and moderators) do monitor the feedback and pass it along to appropriate groups. And as you say, with the volume of posts in the community, we will not be replying to every single post.

Anyone/everyone is welcome to PM me if they have questions.
I Plan to Stick Around
Posts: 40

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Thanks Gdkitty. Nothing personal. But you can see the frustration everyone is having with Navigatr. Sorry if I picked on you. As with many if not most customers, we don't know where to go to vent. Chat and phone communications with tech support take 20-30 mins to connect. Rogers did a sales pitch to give us this system. It definitely is not step-wise faster. Has to many sub-menus to go to and then have to go back to in order to undo. Captions "cc" is one of them. Recorded all vs scheduled is another involving tedious sort menus that have to be gone through again to undo.

I went to the billings department and threatened to drop Rogers for all my businesses with them before I could vent to a manager to explain my frustration.

Look...TV is supposed to be easy. The customer base Rogers is selling to for TV is 50, 60, 70 year olds. I am computer literate. Many of this customer base are not.

We are all treated like "mushrooms" in the dark and fed c**p. Send your complaints in (where, I don't know since there is no communal complaint area to do so) and "hope" for the best. What do they say....Hope is not a strategy.

I Plan to Stick Around
Posts: 46

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@Gdkitty wrote:

I wont aruge that  some things may take more steps than before.

 

I dont think that i have ever heard that rogers said they monitor these things in real time, etc..  they do monitor them.
They have said that they do take feedback from here and pass it on.  They have said on FB and twitter they are passing on feedback on it.
Beyond that? Thats all we can go off of.  Are they? Arent they? We wont know.  
But the people monitoring this forum, only are that, monitors.. and do not make the changes.. so all they can do is pass them on.

With 20+ threads an hour some times.. do you want them to say 'ok we will pass it on' to every post?

While rogers does(?) take the information here and pass it on... this forum is primarly designed as a USER to USER help forum..
(Hence why most posts here are from users, INCLUDING REs, we are only users as well)


Fair comments @Gdkitty. What bothers me about this forum is what's stated at the top of every page:

 

"Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!"

 

I guess the "we" they're referring to was never meant to be anyone from Rogers given the deafening silence on all of these Navigatr issues.

 

I've finally had enough and called Rogers this morning and cancelled my cable service. Unfortunately some of my promotions from the past year are tied to the cable services so I will be looking to replace my remaining Rogers services  this weekend.

 

Twenty-five+ years of loyalty to Rogers comes down to a six month roller coaster ride called Navigatr.

 

Cheers

 

Highlighted
Community Manager (Retired) RogersMargaret
Community Manager (Retired)
Posts: 278

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hi Community,

 

The updated Navigatr rollout is complete. 

 

Please continue to post your Navigatr questions and feedback in this thread.  Our Resident Experts and other users are here to share their tips and experiences. 

 

As always, the Community Guidelines  and Terms of Use apply.

 

Thanks very much for keeping the community a pleasant place to be!

I Plan to Stick Around
Posts: 40

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Exactly, Lensman!! Too many steps!!! So how is this easier or faster? With "cc" sometimes as you say, you just want to go back on your PVR to understand what you missed them saying and then go back to no "cc"

Resident Expert
Resident Expert
Posts: 13,987

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Best place i can think of, is to start here.
https://www.rogers.com/consumer/support/contactus

scroll down to share a concern.  I think you need to login then.
Should bring you to a concern page.


I THINK you have to go through this first.. and then can excalate it higher to the office of the pres, etc.

There are ways of filing complaints with the CRTC and CCTS as well.. not sure on those exact processes though



Resident Expert
Resident Expert
Posts: 13,987

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@Brt wrote:


Fair comments @Gdkitty. What bothers me about this forum is what's stated at the top of every page:

 

"Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!"

 

I guess the "we" they're referring to was never meant to be anyone from Rogers given the deafening silence on all of these Navigatr issues.

 

I've finally had enough and called Rogers this morning and cancelled my cable service. Unfortunately some of my promotions from the past year are tied to the cable services so I will be looking to replace my remaining Rogers services  this weekend.

 

Twenty-five+ years of loyalty to Rogers comes down to a six month roller coaster ride called Navigatr.

 

Cheers

 


Well yeah.. pretty much 😛

ALWAYS the first line for 'tech support' etc is generally over the phone, via live chat (and now twitter and facebook)

 

This is suposed to be user to user help.
The rogers Mods, DO help where they can.

In a case like this though?  Other than pass the information on.. they can not fix it themselves.  They can only FIX account related issues.  
You'll find this at ANY carrier.  the front line guy, is not going to be able to re-program code to change something.