Saw a suggestion somewhere about informing Rogers of our opinions of the new Navigator. Thought I'd share what I sent and hopefully encourage others to voice their option through Rogers' Contact us. FYI, it is strange to reply to carlorobazza's posting to get this into this "massive" article but guess it makes Rogers community support life easier (not sure how I'm supposed to search a 50+ page discussion for information I need 😉 ).
Going to add my voice to the many you are obviously receiving about the new navigator. First, being in systems development I know there is always a learning curve, a getting used to period for any new interface. You have to learn where to find things.
In the case with the new Navigator/guide many changes were made that a) lost functionality that we had before and used b) made it overall less intuitive for the more technically challenged like my wife and c) made it more difficult to use. For example:
a) the obvious miss on closed captioning for record programs
b) the use of picture tiles which confuse the interface, obfuscate the information and remove the ability to see a set of all programs for adjusting our schedules.
c) the interface is too big for one of my large HDTV screens.
d) dead programs (no longer broadcast) which were setup as a series recording are not front in center of the main screen. Trying to get rid of these, if there are multiple is a lot of work (find, delete, get sent to top of list, find next, etc.)
e) the picture tiles makes it harder to see what programs we have recorded and which ones we would like to watch right now. The list made it easier to page through the programs sets we had recorded and decided which to start with
f) the new system keeps the old behaviour of showing most recent episode at the top of the list (wouldn't it make more sense to be oldest episode on top as that is probably what we'll watch first). It adds to that the increase information with the show title, highlighting in, and obfuscating/hiding the other shows.
There is more I could say but we've only had this for a day or so. I'm just disappointed that Rogers continues to make changes like with without any apparent consultation with the users on what we need the most.
That IS a very good question!!!
Especially users on an NB2, this may come into play with only 2 recordings.
When you try a 3rd, assuming it just says there is a conflict.. but not where/what?
If not.. that SHOULD be an option at least.. at MIN, show what the conficts are.. so you could at least go to those folders.
I'm assuming this is in reply to my question about conflicting entries. Tough to tell when all of the posts get mashed together.
If I get a chance I'll try to find out - I'd rather know before it happens.
5. Easy, hit the "Exit" button, just like on RTN.
Tip: If you have a Harmony, or similar, remote you can programme a macro that hits the "exit" key after pressing say "Play", or "FF", or the 10-second skip back keys. This will get rid of the progress bar immediately, instead of waiting 8 seconds after "play", or "skip back," or forever when FF or REW.
Nice tip about the Harmony - I'll have to do it. But not ideal to have to program around their systems as it can change.
Ha, what a smozzle.
Can anyone say "New Coke!!!!"
Please bring back the old features!!!!
This navigatr is useless without the ability to list recorded programs in order of date instead of program title and no way to view what is programed to record on a specific future date it makes having a PVR pointless
Here's my list of dislikes///
- hit D button for weather. used to be able to hit D again to clear it. Now have to go find and hit Exit.
- miss the 4 star ratings on movies
- when looking at future recordings in my PVR list the details do not show what channel or time it is from
- miss hitting List twice to switch from Recorded to Future Recordings
- the NEW symbol on the guide for New shows stood out more before. hard to see now.
Is it just me or is it harder to recognize which program is which from the tiles? For universally known symbols like a stop sign, McDonald's arches and even a number of computer icons like those used for Internet Explorer, and Microsoft word, they are instantly recongnizable to many. But the images used for the tiles for our programs are not. They seem arbitrary. Most I can't tell which show it is without finding some text which involves moving the "cursor" to the tile. Back in the good old days of the last version of the interface I could READ which program was which. Maybe I'll eventually get used to which program is which but this requires a bunch of relearning and for what purpose? Maybe there are people that have trouble reading so the pictures are better. And in that case, I say: GIVE US THE CHOICE to select which interface presentation works better for us!
Not trying to be a jerk or anything, just really interested in how designs like this are developed and what customer feedback is used in the process. Is there a way for us to get involved ahead of time?
Good question. I was going to stop replying in this thread because I don't have a Nextbox or Navigatr, but this is fairly generic. I have an SA8300HD PVR that's about half full, currently 5 shows/movies I'm hoarding because I watch most of my series recordings the same day, or within 2 or 3 days, and delete them. That for me is "normal". I would never need any elaborate folder system, as in RTN, or "tiles" in Navigatr, to keep track of my stuff.
However, I've seen Navigatr users claim they have 400+ recordings! Okay, these have to be the two extremes. I just can't imagine anyone programming Navigatr with a view to managing 400+ hoarded recordings. I bet Rogers never surveyed Nextbox customers to find out how many shows they save.
Well said, @DragonsOfWine. Sadly, I don't think Rogers is listening. I'm patiently awaiting my call back from the Office of the President from the feedback I wrote.
Sorry, not sure what you are refering to due to the batching that the Rogers people are doing.
Could you let me know what this was in reference to? Thanks.