UPDATED NextBox Navigatr - December 2015/January 2016

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mfait
I'm a Reliable Contributor
Posts: 194

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@scuddycat wrote:

@DragonsOfWine

 

I have the same problem with 2 rows of tiles not fitting on the screen.  Who designs this stuff such that it doesn't all fit on the screen?!?

 

I should add that I have 2 Nextboxes:  a 2.0 and a 3.0 and they both have this same dysfunction.

 

I noted that someone was asking what type of TV you had.  Mine is an HDTV.


I have the same problem.  Second row of tiles slightly off screen.

My sentiments exactly.  Who designs this stuff?

 

DragonsOfWine
I'm a Reliable Contributor
Posts: 114

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@robindp wrote:

Hello @DragonsOfWine,

Unlike the old interface there is no way to delete all of the old, scheduled recording triggers in a batch -- you must delete them one a time. 



Thanks, kind of what I figured. Rogers doesn't want to make our life easier do they 😉 Especially given the list resets back to the top every time you delete one. So do fix it's

  1. scroll down (why isn't there a page down)
  2. go into "dead" group
  3. arrow over to delete
  4. select and agree to delete
  5. repeat 1-4 for all dead series.
DragonsOfWine
I'm a Reliable Contributor
Posts: 114

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I'm a geek (36 years in systems development) and while I can work through the new navigator it is very clumsy and not really well thought out. Interfaces should not change that drastically unless they really improve things (e.g., NT/XP -> W7 good, W7 -> Win8 not good since average person isn't using a touchscreen).

 

Why are picture tiles needed for all the programs we watch - they don't add anything to the list.

 

Why was CC missed on recorded programs?

 

Why are we forced to have recorded and scheduled together when 99% of the time I only want to watch what I've recorded?

 

Why was the LIFO order in lists made worse by increase the information displayed on the selected item? The list should be ordered FIFO (ascending date order) so I expect most people want to watch an older episode of a show before the latest. This is why we record because don't watch everything every week and will do catch up.

 

I could go on and on but there is no point to it. We'll just wait to see if some of these get remedied.

 

I do feel sorry for the technically challenged or easily frustrated customers.

DragonsOfWine
I'm a Reliable Contributor
Posts: 114

Re: UPDATED NextBox Navigatr - December 2015/January 2016

In regards to the chopped of guide (why does Roger's insist on putting all issues together in the same megatopic - makes it hard to find stuff - kind of like the new Navigator itself 😉 - Yeah, all my TV's are HDTV. It only happens on my 43" Sony in the bedroom, not in the 60" in the living room. They are all less than 5 years old.

 

Part of the issue of making these large picture tiles on the navigator. Make the tiles shorter or better yet, go back to the text list. I know what my program looks like - the picture while "cool looking" doesn't add anything. IMHO

charter007
I've Been Here Awhile
Posts: 2

Re: UPDATED NextBox Navigatr - December 2015/January 2016

The problem for most isn't being able to use the new software, it's the removal of some very useful functions of the old PVR guide system. In my case I have multiple PVRs (4) on the Rogers Whole Home PVR system and now I can't see which PVR a program is recorded on so if i watch a program thinking I recorded it on "my" PVR I may delete it, after watching it, on my "wife's" PVR before she gets a chance to watch it. We often record the same program because occasionaly and on some channels the playback from one PVR to another is "choppy" and/or doesn't sync well, although most of the time it does work as expected.

I also agree with others who have posted comments about it being more difficult now to see a show's content before viewing. It used to just display at the bottom of the screen as you scrolled through a list, now you have to click on each show to see content (does not however tell you which PVR it's on).

To me the channel guide system seems alright overall, just not the PVR part.

DragonsOfWine
I'm a Reliable Contributor
Posts: 114

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@scuddycat wrote:

@DragonsOfWine

 

I have the same problem with 2 rows of tiles not fitting on the screen.  Who designs this stuff such that it doesn't all fit on the screen?!?

 

I should add that I have 2 Nextboxes:  a 2.0 and a 3.0 and they both have this same dysfunction.

 

I noted that someone was asking what type of TV you had.  Mine is an HDTV.


It is the classic challenge of designing video output - one size never fits all so they really can't (they can probably get back the screen resolution and adjust but would be extra work). Personally I found the text list was better - the pictures don't aid me in finding my programs. In fact, now I'm getting duplicate categories (where I used to get one program group) because the same show was recorded on multiple channels because of Rogers' moving things.

msk522
I've Been Here Awhile
Posts: 3

Re: UPDATED NextBox Navigatr - December 2015/January 2016

You will have to call Rogers and have them do a FACTORY RESET from their end. You can't do this yourself as you can't access the SETTINGS screen. You will loose all your recorded programs and they will probably reset this 2-3times over the next couple of days. Alas, it did solve the problem.
stevemac380
I've Been Around
Posts: 1

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Not a fan of the changes made to the guide old format was just fine and the new one is a hassle to use.Should have the option to decide which one you prefer to use. JUST SAYING

SavvyChimp
I Plan to Stick Around
Posts: 8

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Well I got Navigatr update yesturday and for the most part like it but I do understand why people are not happy and I appreicate the bug lists that people are adding to this board.

 

For me the only really big issue is the recorded programs or scheduled recorded programs dont show the channel number. I actually like that fact the recorded and scheduled recorded programs are now in the same window but like someone suggested before they should have a filter cycle when you press the list button to cycle between all/recorded/scheduled.

 

The UI is very pretty but I dont like the look of the bar when you fast forward or rewind, especially the the little overlay that shows how fast you are fast forwarding or rewinding, that is just ugly.

 

 

 

 

 

park
I'm an Advisor
Posts: 480

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@57 wrote:

Tips: Here are some tips (workarounds) that may help you navigate Navigatr more quickly and more easily.  Again, I recommend reading this list completely since it addresses many of the questions in recent posts.

1.    When you bring up your “List” of recordings, you can page down to see your scheduled recordings. Near the bottom of the page you will see your recordings scheduled for the next 6 days. You may also see some scheduled recordings that appear to be blank. You may have set these some time ago and they are simply scheduled but the programme doesn’t air within the next 6 days. Navigating on the single page is usually faster than changing the “filter” on your recordings.
2.    When you’re in any of the menus, you can often go “up” instead of “down” or “left” instead of “right” (Wraparound). For example, when navigating the menus to invoke CC, if you use the “up” button after “info”, you’ll be able to invoke CC in 6 clicks, rather than the 11 clicks it would take if you follow the menus using the “down” button. Same holds true after pressing “Settings” to take you quickly to “Troubleshooting” in one click. People need to remember that menu items may not always appear on the page you are looking at. You may need to scroll down, or up, to get to more menu items. Sometimes there is an "arrow" at the bottom of the page indicating this, sometimes not.
3.    Some people have reported that they see a blank screen if they press the “Settings” button. For those of you who have this issue, try pressing “Menu” instead. “Settings” should then be a submenu there. If you still can't see the settings, you may need to get Rogers to do a factory reset, or try one yourself - you'll lose all your recordings and settings though.
4.    Don't press the FAV button at all if you wish to avoid problems with the current version of Navigatr. Just like on RTN, press "Guide" once to get all channels. While in the guide press "Guide" again to get your favourites, if you press "Guide" again, it'll go back to all chanels, etc. That should preclude any issues with your favourites.
5. "More Like This" can be disabled. Go to Settings - Related Content Settings - Don't Show.
6. In order to check on my scheduled recordings I typically use AnyPlace Web interface (or the RAPTV App, or the mobile App), rather than the PVR itself. You cannot find "zombie" (0-recorded, 0-scheduled) recordings there though.
7. For searches, I typically do the same (AnyPlace/App) because it's a lot faster, especially for a touch-typist like me. I try to use AnyPlace when the internet/Rogers is less busy, avoiding lunchtime and prime time whenever possible.
8. Some people have reported that they cannot see the bottom of the second row of tiles in their list. This may happen for any TV that is not set for 0% overscan. Most TVs default to 16:9 mode, which has about 2% overscan, meaning that you don’t see about 2% of the picture. This is done because many broadcasters don’t properly center their images and you may end up seeing very thin black bars or small white or coloured lines around the edge of the image. If your TV allows for it, invoke the 0% overscan mode by cycling through your TV’s stretch modes, or by checking for it in the user setup menus. Rogers should have placed these tiles in the “safe zone”, so that they can be seen by those using the 16:9 (2% overscan) mode.

Hope this helps some people.


Bravo! 

 

Rogers should lhire you to update the FAQ and other Navigatr aids.

 Some of the info there is  incorrect, last updated months ago and about the July 28 version.