UPDATED NextBox Navigatr - December 2015/January 2016

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pmcsplaza
I'm a Trusted Contributor
Posts: 557

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Navigatr arrived here this morning....I like it but it's going to be a bit of a learning curve, for want of a better expression.

Peter
Toronto
derekg66
I Plan to Stick Around
Posts: 29

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Just got the email here in markham.

 

"Over the coming weeks, we’ll be launching the new NavigatrTM guide for your NextBoxTM.

This upgrade will come to your NextBox automatically over the next few weeks."

mike017
I'm a Regular
Posts: 55

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Is there a way to avoid the Nav guide update? everything about it sounds aweful people are having thier drives wiped and even if it doesn't wipe out what you have the way the pvr functions both in how to set up recordings as well as how to access programs you've already recorded is horrible and much less convienent then the current version. This is another of Rogers HUGE mistakes forcing unwanted updates on customers, it's no wonder so many people are excited about Bell fibe

Brt
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Posts: 46

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Upgrade? Okay, if this is truly an improved experience, can someone at Rogers or one of the Moderators tell me how to enable Closed Captioning while watching a recorded program with the latest version of Navigatr?

 

In the pre-Navigatr version I would press the Info button, left arrow twice to highlight the CC option, then press enter to toggle it on or off. IOW, it took 4 clicks to enable or disable Closed Captioning. 

 

How does someone accomplish this with Navigatr 2.0?

 

Thank you.

Brett

 

dayzed007
I Plan to Stick Around
Posts: 24

Re: UPDATED NextBox Navigatr - December 2015/January 2016

So it seems Rogers tried pushing the new navigatr onto my PVR overnight.  Instead of improving my experience it seems to have killed it altogeher 😞

 

This morning my PVR flashes only --:-- Er:a1 Er:a2 Er:a4 .  Any attempt to reboot it fails as it simply returns to these errors the moment it gets power again.

 

Called rogers: they said to swap out thePVR or wait a week for a technician who has a 50% chance of recovering it.

 

I'd hate to loose my many months of recordings! Does anyone have advice for me? Is there a trick to recovering it?  Can i at least save my recordings on a hard drive and move them to a new nextbox?

 

BTW, my other whole home receiver got the update without a problem.

Gdkitty
Resident Expert
Resident Expert
Posts: 14,293

Re: UPDATED NextBox Navigatr - December 2015/January 2016

its either one of two things...  

A) it FAILED somehow on the update.. which has bricked the box.  Unfortunately that means that there usually is not any way to get the recordings 😞

B) Its just failing to GET the update.
It could be a signal issue to that specific box.. that its not getting the update/download properly.
Which generally then yes you would need a tech out, to check the signal, etc to that box.

An interim thing.. unplug your box that updated properly.. and move the other box to there.. see if it CAN pull the update?



57
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Posts: 4,014

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@Brt wrote:

Upgrade? Okay, if this is truly an improved experience, can someone at Rogers or one of the Moderators tell me how to enable Closed Captioning while watching a recorded program with the latest version of Navigatr?




 

I'm not a Rogers employee or a mod here, but here's your answer, which you won't like.  You currently cannot. See the following link posted earlier in this thread on how to enable CC.  You currently need to do it while watching live TV.  This needs to be fixed and you need to complain to Rogers and the CRTC as CC is mandated to work properly:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

So, if you're watching a live programme, instead of taking 4-5 button presses to enable CC on RTN (info < < Enter), it now takes 11 button presses.  If you're watching a recording, you need to exit the recording, enable CC with the 11 button presses and then find your recording again. This could take 20+ button presses depending on where your recording is in the list of recordings.  Un-be-lievable!  Yeah Rogers, this interface is a lot faster - NOT!

 

PS. I now have the Navigatr!

 

Edit - After doing more research now that I have Navigatr and following my instructions on moving north (up) instead of south (down), it's possible to enable CC in 6 clicks from a live programme.  Hit Info, up arrow, select, up, up, select.  Hope that helps.



Gdkitty
Resident Expert
Resident Expert
Posts: 14,293

Re: UPDATED NextBox Navigatr - December 2015/January 2016


@mike017 wrote:

Is there a way to avoid the Nav guide update? everything about it sounds aweful people are having thier drives wiped and even if it doesn't wipe out what you have the way the pvr functions both in how to set up recordings as well as how to access programs you've already recorded is horrible and much less convienent then the current version. This is another of Rogers HUGE mistakes forcing unwanted updates on customers, it's no wonder so many people are excited about Bell fibe


 

 

Unfortunately.. unless you have a box which is on the OLD OLD SARA guide.. unfortunately there is no way to avoid it.


BUT.. the drive wipe issue SHOULDNT be happening anymore at least..



eurotik
I Plan to Stick Around
Posts: 21

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I actually like the new Guide, very refreshing and no bugs for me. 

 

One suggestion, Rogers should use the channel logos in place of the number and name on the side. Would look much better!

debbiech
I've Been Here Awhile
Posts: 2

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Notes after about an hour of fiddling:
  • Tiles are generally providing a very poor user experience - counter-intuitive, clunky and obtuse.
  • List of recorded programs cannot be seen with same program in one tile (programs that were recorded individually vs those recorded as part of a series are scattered all over the place even though they have the same title)
  • Some tiles have just a white title on a black background, others have a picture but no text, or a picture with miniature text in random stylized fonts, like a mini-movie poster (how am I supposed to know what program that is, unless I click onto each tile individually to see what it is, or have a magnifying glass handy). Visually just very chaotic and unsophisticated.
  • Cannot see which programs have been partially watched unless you navigate to the tile, the inside the tile, then scroll down the list and watch carefully each of the selections you pass to see if any of them have a resume button/progress bar on the bottom. That's how you know. I used to be able to know this immediately upon clicking list and scrolling down all my recorded programs. (Little partially or fully watched icon next to title)
  • Cannot see which channel it was recorded from unless you click all the way into the tiles, then deeper into the listings under that tile
  • Cannot see which date it was recorded on unless you click all the way into the tiles, then deeper into the listings under that tile
  • Bunch of tiles are for the scheduled recordings. Just want to see my recordings, not the scheduled stuff.  
  • When you edit a recording (delete it or change its properties) you get chucked back up to the top of your recordings list and have to navigate all the way back down again to delete/modify the next one, or even the same one again if you exited by mistake and need to get back in. When you exit, it should exit you to at the same point where you clicked into the tile. 
  • When playing a recording, if you want to browse around your other recordings, it pauses the play on the current recording. The other system let you hear the sound at least.
  • A chance to finally re-institute Skip To End function and it didn't happen?! Boo. My Page Up button is getting a real workout.