UPDATED NextBox Navigatr - December 2015/January 2016

[molly222]

I have had the unresponsive issue now for a week. I never watch live TV...everything is recorded. I would find at about the 3 hour mark of watching pre-recorded shows that the box becomes unresponsive...despite me fast forwarding, pausing, muting, etc. quite frequently during the 3 hours. A Tier 3 Rogers tech told me to try switching back to live tv, change channels, then go back to my taped shows...I do this every hour or so. It's a pain...but it's worked! The last 2 nights I tried this and had no unresponsive issues. I then tested it again today without switching to live TV, and at the 3 hour mark the box was unresponsive. I have not had confirmation from Rogers, but it almost sounds like the sleep function is somehow programmed to live tv only. When you turn the Nextbox on, the timer starts. If you go directly to your recorded shows and don't go back to live TV and change a channel, the box will go to sleep at the 3 hour mark (although sleep in the Navigatr world is dead, as you have to reboot to turn back on). Also note that you will not see the splash screen sleep warning notice on your tv if you are watching a pre-recorded show or on-demand. It only appears on live TV...Rogers did confirm that last part.

Another issue...has anyone else noticed the font on the guide seems to be worse after last nights update? appears smaller and blurred...can still read...but barely.

[neilpalmer400]

@boxed_in
Do you have a PVR (9865 or 8642 recorder, aka Nextbox 3 or Nextbox 2) or just the digital set top box (4642)?

The new Navigatr interface MIGHT be barely acceptable with no recordings to manage, but for a PVR user it's a step back to something a little worse than what Fred Flintstone had with Bedrock Cable.

[neilpalmer400]

@molly222

Honestly, it simply amazes me that Rogers CONTINUES to roll out such obviously untested  amateurish software updates.

A kindergarten class could turn out better tested code after a half day lesson.

[jays77]

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@neilpalmer400 wrote:
@molly222

Honestly, it simply amazes me that Rogers CONTINUES to roll out such obviously untested amateurish software updates.

A kindergarten class could turn out better tested code after a half day lesson.

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I'm just guessing, but I get the impression that you are less than impressed with Navigatr. 

[molly222]

Neilpalmer400;

yes, I thought they would test it more based on the July 28 initial roll out disaster.  I also find it disappointing that the Rogers technical help is not kept up to date on navigatr issues.  The first tech wanted me to factory reset.  The tier 2 tech wanted to send a repairman to the house.  Both were unaware of the situation with the "unresponsive" behaviour being reported here and on other forums.  Neither tech even knew there was now a sleep function.  It wasn't until I reached tier 3 that I got help from someone that was aware of the problem.  I still have not had a response from Rogers as to how or when they are going to fix this software problem.  They should be letting their customers know there is a problem and that they are working on it (assuming that they are).

Anyone notice the font on the guide harder to read today??

[ozham]

It is very obvious that the softwares so called development, for the PVR is totally  out of control!

Having been involved in contracts for aviation eqipment, and the documentation

of the software using flow-charting etc I can see that there is a total lack of leadership or management 

of this problem.

AND WE ARE PAYING FOR THIS!

[YtanyaY]

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@molly222 wrote:

"I have had the unresponsive issue now for a week."

There must be different "versions" ("releases") because I've had the power-saving feature since Navigatr came (12/18/16).

I have NOT had unresponsiveness. When the power-saving feature has "done it's job" the BOX still has lights on and the time showing. The TV stays on.

The power DID stay on for a 3+ hour (recorded) video AND the BOX stayed on afterwards (without touching it)

It was an "experiment" - so the remotes were out of reach....

(I thought maybe this issue (power-saving) had been fixed but not the case).

"I never watch live TV...everything is recorded. I would find at about the 3 hour mark of watching pre-recorded shows that the box becomes unresponsive...despite me fast forwarding, pausing, muting, etc. quite frequently during the 3 hours. A Tier 3 Rogers tech told me to try switching back to live tv, change channels, then go back to my taped shows...I do this every hour or so. It's a pain...but it's worked! The last 2 nights I tried this and had no unresponsive issues. I then tested it again today without switching to live TV, and at the 3 hour mark the box was unresponsive. I have not had confirmation from Rogers, but it almost sounds like the sleep function is somehow programmed to live tv only."

So if you watch recorded, it is trying to sleep after 3 hours but ends up in a coma?

(BTW I cannot believe that one has to do the above to watch a PVR item!)

Maybe just hitting a button resets the timer?

When you turn the Nextbox on, the timer starts. If you go directly to your recorded shows and don't go back to live TV and change a channel, the box will go to sleep at the 3 hour mark (although sleep in the Navigatr world is dead, as you have to reboot to turn back on)."

When you watch live TV - does the box also shut off after 3 hours? Do you need to reboot to watch again? Or can you hit power only?

"Also note that you will not see the splash screen sleep warning notice on your tv if you are watching a pre-recorded show or on-demand. It only appears on live TV...Rogers did confirm that last part."

The ones I have spoken to (besides ONE) don't know anything about the 3 hour time-limit!

Today I did try hitting okay, exit etc. to see if it would wake up the BOX but it did not.

I have to "power" the BOX back on (and STILL go through MANY cycles of TV OFF and BOX ON (and opposite) until they match - THIS IS NEW AND CAME WITH NAVIGATR.)

Have you tried hitting the power button when it goes to sleep? (Or coma or death?)

"Another issue...has anyone else noticed the font on the guide seems to be worse after last nights update? appears smaller and blurred...can still read...but barely."

No I have not - Just as bad as usual...

Comment about the updates: 2 times, the BOX has been downloading for > 15 minutes and I've pulled the plug both times.

I cannot tell if I caused MORE problems b/c there are so many already but pulling the plug may have STOPPED other problems?

Thank you

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[YtanyaY]

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@ozham wrote:

It is very obvious that the softwares so called development, for the PVR is totally  out of control!

Having been involved in contracts for aviation eqipment, and the documentation

of the software using flo-charting etc I can see that there is a total lack of leadership or management 

of this problem.

AND WE ARE PAYING FOR THIS!

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We are helping for free as well!

Isn't it lucky they are NOT involved in aviation! This does NOT seem to have gone through ANY sort of steps that software goes though before even the coding (JMO)

[molly222]

YtanyaY;

I got original navigatr July 28 and the updated version Jan.12--I believe the sleep function is new to this most recent release.  When watching pre-recorded shows I use the fast forward and pause very frequently, so I am touching buttons, but it still goes into a coma...everything stays on...but the box is unresponsive...can't fast forward, delete, etc. and I have to reboot.  Even the boxes power on/off doesn't work.  The steps I mentioned in my earlier post seem to be a band aid fix for now.  I also reboot my box every night at 7:45 because most shows I record start at 8:00...I call this my pre-emptive boot.  

[neilpalmer400]

@molly222

So Rogers spent programmer resources adding this new unwanted sleep feature (that, like most of the rest of the code appears to be totally untested in any live environment) INSTEAD of. fixing all the outstanding bugs that have been reported here on the forums since July 28?