UPDATED NextBox Navigatr - December 2015/January 2016

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billmcintyre
I'm a Trusted Contributor
Posts: 202

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Hi again @molly222

 

Here's someone else who I think is having the same problem you are:  (starting on page 34)

http://www.digitalhome.ca/forum/61-rogers-cable-tv-hd-pvr-discussion/243074-new-rogers-navigatr-firm...

 

 

pmgaffney
I'm Here A Lot
Posts: 5

Re: UPDATED NextBox Navigatr - December 2015/January 2016

I tried to call in to support to try reauthorizing/rebooting from their end, silicone sally now only says to unplug to reboot. There used to be a choice in the phone support to get authorization of the netbox which I hoped would fix this but no it is not available. I am going to now call when rogers is open as customer support on phone not available at this time, since when did rogers customer service only work 9-5??? Thanks again rogers, improved again. NOT!!!!!

daniellager
I've Been Here Awhile
Posts: 2

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Same thing happening to me. I'm assuming its downloading new updates every couple of hours since its got new pictures on the recordings screen each time i turn on the tv.

Problem is when i go to turn on the nextbox, it will not turn on....just the time is displayed. I have to unplug the box and then seems to be okay until the next download. Seems like its in the middle of download or not finishing the reboot process??

molly222
I Plan to Stick Around
Posts: 99

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Exactly what's happening to me as well...although I can't imagine that Rogers is downloading every 2-3 hours just for the sake of adding some more pictures. I'd rather be watching a show than looking at a new picture and having to reboot every time!
Sailorman
I Plan to Stick Around
Posts: 69

Re: UPDATED NextBox Navigatr - December 2015/January 2016

So far so good. Everything seems to be working ok on my Nextbox 3 except the problem with fast forward and rewind remain on Shomi and on demand channels. You used to be able to adjust the speed from slow to fast and very fast. This no longer worked on Navigatr 1 and continues to not work with the latest release. There's just one speed. 

 

Can anyone else confirm or is it just me. 

SDRF
I Plan to Stick Around
Posts: 69

Re: UPDATED NextBox Navigatr - December 2015/January 2016

RogersHassan
I know it's a radical thought but maybe Rogers could do some testing and solve these problems BEFORE they released the product.
neilpalmer400
I'm a Trusted Contributor
Posts: 304

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Maybe were all missing something here. With many posters reporting the inability to turn on their PVR could it be this is intended to reduce our disappointment with Navigatr? After all, if you can't turn it on you can't get frustrated and annoyed with the truly awful (lack of) design choices taken by the developers of this poor excuse for software.

I think ALL of us here DESERVE to at least know whether or not whoever it is at Rogers making that decision (and we don't need names yet, that can come at the shareholders meeting) is reading these posts or not? How about it, are the decision maker(s) looking at these complaints or not?

Hodge01
I'm Here A Lot
Posts: 6

Re: UPDATED NextBox Navigatr - December 2015/January 2016

If you don'tmind me saying,,,,,,,,,,,, Please encourage Rogers to roll this downgrade to all their customers. At this point, we the effected area got rogers to stop the initial roll out and that bit us in the but. We need more people to be updated so we tie up their tech support department with complaints and cancellations, therefore mayby, just maybe something will get done. I tied up a live chat guy thing morning by copying and pasting the post from this thread and making him read them! I am fed up with this company and considering the Bell switch when my business trip is over. I CANNOT take another call from my wife saying the TV doesn't work. The lack of information from Rogers, disregard of their customers is pathetic. I have so much to say but don't have the time right now to type it all out.

 

ROGERS

 

Keep rolling it out!!!   You are doing a great job.  Maybe speed up the roll out to more areas at a time!!!  Update everyone!!  I encourage it!!!!!

 

I can't wait until the emplyee boxes get updated!!

 

Keith

kethryllia
I've Been Here Awhile
Posts: 2

Re: UPDATED NextBox Navigatr - December 2015/January 2016

Unfortunately my experience with the new navigator is not good. Day 4 of no recordings this week after work unless I am home to reboot. It stops responding sometime after I leave for work and before I end up at home. I have to be home to reboot the system or it doesn't work.





Jack22
I Plan to Stick Around
Posts: 46

Re: UPDATED NextBox Navigatr - December 2015/January 2016

THIS IS THE 5TH (FIVE TIMES!!!!) TODAY THAT I AM SITTING HERE REBOOTING ALL 3 OF OUR NEXTBOX 3'S.

 

EVERY TIME YOU TRY TO DELETE A WATCHED PROGRAM IT FREEZES THE WHOLE SCREEN. 

 

CAN'T CHANGE CHANNELS, CAN'T DO ANYTHING.   

 

WHAT THE HECK..............................AND I DO NOT MEAN THAT NICELY.  I AM PAYING FOR THIS . AND EXPECT A  PROPER SERVICE.  I SHOULD NOT HAVE TO WAKE UP EACH MORNING TO REBOOT EVERYTHING JUST TO GET THIS NONSENSE GOING ONLY TO HAVE IT FAIL AN HOUR LATER.

 

ROGERS, AND ALL YOU OTHER PEOPLE (YOU KNOW WHO I MEAN), STOP PROMOTING THIS . .