Trouble with hd and digital boxes

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I've Been Around
Posts: 1

Re: Trouble with hd and digital boxes

digital box

 

I have a error on mmy digital box never saw it before E 197
Tried to reset but error is still there how do i fix this problem?
Thanks

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Moderator
Moderator
Posts: 1,070

Re: Trouble with hd and digital boxes

Good morning @kelly8,

 

Welcome to our Community Forums! I know errors such as this can be disconcerting so let's see if there's a solution for this...

 

Taking a look, I'm unable to find any documentation on this particular error. We should attempt a zap from our end and have you reboot the box. If this doesn't fix it, then the box may need to be replaced.

 

Please PM us @CommunityHelps.

 

If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535

 

Regards,

RogersCorey