The Guide

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I've Been Here Awhile
Posts: 2

Re: The Guide

That fixed it! Smiley Very Happy Thanks so much!

I've Been Here Awhile
Posts: 4

Re: The Guide

Cannot view all channels in Guide

 

I have some channels saved in my Favorites which I access pushing the 'Fav' button on my remote. But when I push the Guide button I only get my favorites. Once in a while I'll get all channels but 99% of the time it show only my favorites. Can anyone help me fix this please?

Thank you.

I've Been Here Awhile
Posts: 4

Re: The Guide

OK, I found the answer earlier in this thread. Funny that it didn't show up when I did a search before posting.
I've Been Here Awhile
Posts: 3

Re: The Guide

 

Guide lag when selecting channel on 8642HD

 

I'm finding when I scroll down the channel selection on the GUIDE, the highlighted selection of the GUIDE lags substantially behind that of the remote. I've selected the channel and "ok" only to find that it selects a channel further on down the list. Such a pain.

 

Why doesn't Rogers show movies on the GUIDE with a different colour?

 

 

 

Resident Expert
Resident Expert
Posts: 2,811

Re: The Guide

@Zamboni:

 

The 8642 is an older, extremely slow PVR, especially with the new Navigatr firmware.  If you're renting, get yourself a 9865 - it usually scrolls through the guide as fast as you can click buttons, unlike the 8642. 

 

To reinforce this, there are lots of similar discussions on this forum if you search for terms like "8642 slow" or similar.

 

Why doesn't Rogers show movies on the GUIDE with a different colour?

 

Yes, some other providers have the ability to view sports, movies, etc in different colours. This may be possible once Rogers starts utilizing IPTV technology.

 

In the meantime, the boxes are slow enough without adding additional "overhead" for them to handle, as you noted.

 

 

 



I've Been Around
Posts: 1

Re: The Guide

Outdated and lacking personalization

 

I am new to Rogers cable and so far totally unimpressed. I can't believe there is no ability to personalization the guide. You can expand the view to see more than a few lines and 90min at a time,  no colouring catagories such as movies or sports.  And you can't search for themes like movies. And worse yet you can't block porn without doing it channel by channel.

 

So disappointed.  think I'll go back to shaw.

I've Been Here Awhile
Posts: 2

Re: The Guide

Indecipherable Rogers channel numbering system

 

Does Rogers have any plans to normalize the channel numbering system? Is it possible to do at all??

 

Came from Bell, where the channel line-up follows a sequence based on regular programming, sports, specialty channels, etc...

 

SD channels are all categorized: 100's for regular channels (CBC, CTV, Global, ABC, NBC, etc), 200's for news channels, History, Discovery, etc, 300's for movie, etc, 400's for sports, and so on... 

 

HD channels follow the same pattern but starting with 1000... So regular programming 1100's; news , etc are 1200's; 1300's all movies, on-demand, etc, etc. 

 

Each channel has a corresponding SD and HD channel number - example CBC NW in SD = 206 -- HD = 1206

 

It really is astonishing in this day and age to have absolutely no pattern to the current  channel numbering system. Are channels just assigned some random number willy-nilly wherever there's a number available? 

Resident Expert
Resident Expert
Posts: 2,506

Re: The Guide

I agree with you. I think Rogers may have had a numbering system in the past when they first came out with Digital Cable, Then they started to expand and add HD ,and added them to the 500 Range, Then they ran out of numbering in the 500, they added HD to the upper 400s and then added to the 600's, then they added AutoHD so they started mapping new HD channels to the lower sd channel numbering scheme, then they had to add 4K and find a place to squeeze them in, yes I concur its quite a mess right now and it appears they outgrew their original numbering system.

I am not siding with Bell but I can see why their numbering system is a little better. When they came out with their Digital TV service, they launched it HD from the start, unlike Rogers who had launched it as SD only, then added HD capabilities, so for starters, Bell was a lot later at releasing a consumer TV service cus Rogers had a head start, but Bell was able to produce a more reliable channel numbering scheme and I believe other providers in Canada and the USA follow a similar scheme. Hey, I was in the USA recently and my cousin has Time Warner Cable which uses the same Hardware as Rogers, I noticed that almost every channel was in HD, their channels were grouped in proper numbers, their box went up to 4000 range I believe. So it CAN be done, but rogers has a lot of legacy equipment and legacy customers, they have to maintain consistency between them and im pretty sure their Legacy and SD boxes do not support channel numbers in the high ranges


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I'm a Senior Advisor
Posts: 2,152

Re: The Guide

I would have to agree with @Pauly on this one in many ways.

 

I am not sure that Rogers has ever looked at their channel listings, categorizing by number or for that matter, much great throught on what competitors did and do with their guides for user ease.

 

But let's remember, Rogers started with cable with a brown box with buttons, 13 UHF and 13 VHF channels with a toggle to move from one level to the other, then they added scramblers for specialty stations, they then moved to the Lennox remote controlled box, which initially we had no choice, but then TV makers started putting Cable tuners in their TV's, and Lennox began selling the box as it had no requirements of registration like we do now.

 

We stayed on the model until SD came along and the first of the SD boxes, for the few digitial channels, while supporting Analogue channels, and many of us just stuck with our TV tuners and stayed analogue.

 

During the time afterward, Cable in general began adding more digital, and pay as you go services via digitial, then came HD, then PVR's, and then onto 4K and 4K PVR, while companies that were not traditionally in Cable and TV like the telcos and some sattellite, started building the IPTV model and their current guide models, Bell first in Atlantic Canada, Telus in the West, now Shaw coming on line with IPTV and so forth.

 

So what we got was a mutation of the concept of dial a channel, to push a button on a box, to a remote controlled box (just a fancy way of tuning a "dialed channel") and we all go used to it and they tend to match pretty closely to over the air.

 

So once Rogers brings IPTV, I suspect their whole guide model - if you search Comcast X you can get some idea of what we may get although they have a huge feature set of options, including the combined QAM, IPTV that Rogers says we will have for a while (two guides for each model?)

 

And then the "our guide is better organized, we can go back 3 days, we can go back this amount of time, our's has deep integration (a Comcast term - means that it searches both IPTV, QAM, and/or Over the top like netflix - wonder if they will contract to get Crave included as an option).

 

So all the points about the difference in Rogers Guide versus IPTV is valid, except they are two different beasts - and sure Rogers could have completely redesigned their layout (would drive most of crazy who use the old one), but as @57 says, the thing is slow enough already and buggy in places with workarouonds still, don't want to see them touch that thing in anyway.

 

We have a year about before it gets fully nailed down in my prediction, and customers start picking options (that is when most our contracts and 1 year before big jump in price occurs, so kind of forces us into the discussion), and the usual marketing of what is better on our service tables of comparisons, and for me at the end of the day, it is a price decision  - I figure if I could learn to use Navigatr through the beginning until now, I can learn anything.

 

Bruce