Hello, @robwilkes
Welcome to the Rogers Community Forums and congratulations on your first post!
I can only imagine how disappointing it must have been to come home and see this type of damage to your home. =(
We definitely want to escalate this matter for you so we can ensure it is investigated fully on our end. Please send a Private Message to @CommunityHelps so we can gather your information and get started.
If you are not familiar with our Private Messaging system please Click Here.
RogersTony