Hard rebooted, waited a few minutes after the reboot and channels are back.
Thanks so much!
Comedy Network East constantly shows " Temporarily Off Air" message. Comes and goes intermittley. Also other non-hd channels come up with same message but the hd channel works (ie: channel 3 CBC will show "Temporarily Off Air" but channel 514 CBC HD at same time will be working.) Any one else in Maritimes having this problem?
Thank you for your post and welcome to the Community!
What box do you currently have? Do you get the error message on the same channel everyday? If you have multiple boxes, do you see the error on all of them or is the issue restricted to just the one box?
Please keep us posted.
MSNBC. Having trouble with this channel.Go to it and nothing there then you get temporarily of air message. Go up or down one and that channel comes on where msnbc should be .Channel 185 in NB. Tried to reset boxes but Rogers Web sites says busy and technical difficulties. This is digital cable.Sorry i think i posted in wrong section.
Thanks for sharing your concerns with the community! We hope you are keeping well! 🙂
Can you please confirm if multiple boxes are affected by this issue or is it only one specific box? By any chance, have you tried the hard reboot on the affected box(es)? You can do so by simply unplugging the power cord from the electrical socket for about 30 seconds and then plugging it back in. Once the box has fully rebooted, please retest to see if the channel has returned. This solution seems to have helped for some customers,
Please keep us posted on the results!
All boxes,rebooted and got reauthorization, finally called Rogers and they told me they had calls on this channel from people so she opened a ticket with the broadcaster. After about 4 hrs. was working on all boxes and received email saying the issue was fixed.