TSN Login Issue

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Resident Expert
Resident Expert
Posts: 3,235

Re: TSN Login Issue

I just tried the link (instructions in post 9) and got the message:

 

Sorry, your request could not go through at this time.

Please try again later.


I waited a few seconds and tried again and logged in without issue on the second attempt. I started watching a programme without a problem.  I'm using Chrome on a Mac Mini.



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Retired Moderator
Retired Moderator
Posts: 40

Re: TSN Login Issue

Hey @amchoy,

 

Have you tried different browsers? 

 

What I would like to do is to take a look at your account and ensure your cable subscriptions are set up properly. Please send us a Private Message to @CommunityHelps so we can get started on this for you.

 

For more information on our Private Message system, take a look at this page.

 

Looking forward to hearing from you!

 

RogersAli

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I've Been Here Awhile
Posts: 3

Re: TSN Login Issue

TSN Go not working

 

Hi all, I log In to the TSN Go app with my Rogers account. At least I used to. Now I keep getting a message that says to contact my service provider (Rogers) and it won’t work. Can anyone explain why I can’t log in and watch. There’s nothing wrong with my login information. This is very frustrating. Please advise a solution. Thank you!

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Moderator
Moderator
Posts: 1,033

Re: TSN Login Issue

Hello and welcome to the Community @SteveK227,

 

I love the convenience of the on-the-go apps, just as long as they're running without any issues :). 

 

Have you made any account changes recently that may impact your cable subscription? What happens when you try to access the service via the browser? Are you having issues access any other on-the-go apps?

 

Please keep us posted!

 

 

 

RogersZia

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I've Been Here Awhile
Posts: 3

Re: TSN Login Issue

Hi Zia,

 

We changed to Rogers Ignite recently but the login was still working after that switch was made. No programming changes at all. It just stopped working a week ago. The same thing happens in the browser. Please help me fix it, there are games on the TSN Go App I am missing that I'm really sad about.

 

Regards,

Steve.

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Moderator
Moderator
Posts: 427

Re: TSN Login Issue

Thanks for your reply @SteveK227,

 

I don't blame you for being sad, I would be too! ☹️

 

It could be an issue on the backend that needs correcting. We'd love to take a look and help get this resolved for you ASAP so you don't miss another minute of your favourite programming!

 

If possible, please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

We look forward to hearing from you soon. 🙂

 

RogersLaura