Checked again tonight to see if I can get the World Juniors on TSN 4k, nothing but the logo as usual. Also noticed issues watching sportsnet 4k for the first time last night while watching the Raptors broadcast. The broadcast would randomly lose the sound or freeze every few minutes for a few seconds. Twice I had to change the channel as the picture froze and wouldn't come back. I have sent a PM to @CommunityHelps for an update on my ticket as requested by @RogersTony.
I am sure this is the case for all of Ottawa. Today there are 3 "senior" techs coming to my place to do their thing. One is supposed to be from Rogers and the other 2 from Forefront. The previous time they were coming the tech from Rogers did not bother to come so if he doesn't come this time it will be reported to my contact at Rogers presidents office. The problems that you report have been reported to Rogers and maybe this time they will take them seriously which is not the case at the present time.
Ignite in Ottawa has been very poor. I recently went over my phone logs to see how much time has been spent on the phone with "support". In the last few months over 3 days on the phone. Most of that time is just repeating over and over the problems. Ignite support is very poor and is the visible evidence of how little the problems here have been dealt with.