On Fri, Oct 21, 2011 at 4:03 PM, I wrote:
I am following up as a frustrated customer that has multiple services with you.
I've been a religious subscriber to the super sports pack (probably missed one year, and that's it as we were out of the country...)
Rogers has traditionally offered NHL Gamecenter live when you subscribe to the Supoer Sports Pack and/or NHL Center Ice. Gamecenter Live allows you to watch games online. For me, GameCenter Live is a critical part of my Rogers subscription since I'm on the road often and need to have the flexibility to watch games on the road or at home.
Shaw, Bell and other subscriber are and if this is the difference, I'll have to switch (although I really don't want to!)
After calling in multiple times, I posted a thread here: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/highlig...
@rogersmichaelIT gave me your address after this post here
This is an extra $150 subscription for me and if I have to, I will be moving my services to Bell for the extra $150.
I started a thread here http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/highlig... and have heard of the policy of:
1 Must have subscribed to Super Sports Pak last year
2 Must have activated your NHLGCL access code that you received last year
3 Must be a current Super Sports Pak / NHL Centre Ice subscriber
1- i couldn't as i was out of the country, but did do so for 3 years prior to
2- please see above
3- i'm not as I'm awaiting this issue to be resolved.
PLEASE call me at xxx-xxx-xxxx to resolve this directly. I expect to hear from a SUPERVISOR OR MANAGER as soon as possible.
To those above, it's very possible the code is one-time use only so it is not surprising that it does not work once someone else has used it.
I am in the same position as many others - I meet the criteria, was told I would receive a code on October 20th. When I didn't, I was told to email firstname.lastname@example.org - nothing yet (now Oct 26).
This is getting increasingly annoying. It's clear to me the guys on the forum are doing what they can to help but that they're not able to get the attention or action from the people who can make a decision.
From a business perspective I understand it is a small niche of Roger's userbase that want to utilize this service, and may not be a top priority. But considering it is one of the more premium of Rogers' packages ($30+ a month), giving their higher paying customers the run around like this just doesn't make sense.
Such a disorganized company when it comes to customer service, promising things it can't deliver, and offering solutions that it can't follow through on.
Threatening to switch to Bell always looks like an empty threat, but at this point, you have to think there's no way they could be worse.
To those who meet ALL eligibility criteria and have yet to receive your code ...
Please send me a message with your name and the phone number associated with your Rogers account. I'm going to escalate the issue for you and see why you have not received your code.
First i set up a free account on nhl.com with my email address (try using the same email that rogers has on file for you). Then I went to the Following link https://gamecenter.nhl.com/nhlgc/secure/gclsignup?intcmpid=nhl.com:gcl:vdsbennvpm and entered the promo code there.
If this doesnt work i would call rogers and get to Customer Service and ask directly for the managment team. This way you dont need to explain yourself 2 or 3 times. they gave me the promo code directly over the phone. All those emails that everyone has posted on this thread will never get a response. Those emails are just computer generated emails that are sent trought their system and any reply to them go unread.
You only chance to get this to work is to call Customer service and get directly to a manger.
Again i hope this works for everyone and the Promo Code is in my previous post.
Just an FYI, those e-mails are not computer generated - they do belong to a couple of teams, and I ensure you that every e-mail is read. I'm not sure why responses haven't been sent yet, but they are legit addresses.
Thanks for your help, by the way!
After sending an email to email@example.com, I finally got back a reply with an apology for the delay and a valid code. I am now up and running on NHL game centre live!