Sportsnet 1

[baseball2]

I have the Rogers (old) Basic package which should (according to Rogers)  include Sportnet 1 (Channel 21). However I cannot view Sportsnet 1- when I key it in it flips to Channel 22 (Sportnet). I have talked to Rogers, and received multiple answers - one of which is that the analog/digital box DTA-50 does not support Channel 21.

Is this correct?.

Another answer is that it does support Channel 21 and I need to exchange the box. Yet another answer is that I need to upgrade (and pay more) for a different box which will support Channel 21.

Not only am I confused - I think Rogers staff require re-training.

All I want to do is view the basball game which is now starting. Has anyone run nto this problem and what is the definitive answer?

Many thanks

***Edited Labels***

[RogersDarrell]

@baseball2

What city are you located in?

Have you checked your package and equipment against the comparison here.

RogersDarrell

[baseball2]

Toronto. Basic Cable - I checked with Rogers when I changed the package and Yes Sportsnet 1 was included. I've also checked Rogers online and in the 2 - 28 Channels (including 21) is included. So I've no reason to doubt it.  If Rogers changed the contents I've not been advised.

I checked with Tech Support thi evening and was told that the DTA-50 box does support Sportsnet 1 (this is contrary what was told to me prevously) - so what's the problem?

[RogersDarrell]

We would like to take a look at the account to confirm some details and run any necessary tests if needed.

I'm going to have @CommunityHelps reach out to you in PM (Private Message) for further info.

Thanks,

RogersDarrell

[baseball2]

My default mailer is set but still cannot access the PM.

Contacted a friend this morning. He has same package - Toronto - Basic Cable and he can access Channel 21 - no problem. There are two differences:

1) His is an HD package - I don't think mine is. Would this make a difference - I would hardly think so.

2) He has upgraded to a PVR digital box - is this more likely to be it ?.  One Rogers tech rep told me that the DTA-50 cannot handle Sportsnet 1 . Another said it can - there shouldn't be a problem. Who's correct?  

[baseball2]

Ooops - accessed the PM through the link. They should have the info now.

[OLDYELLR]

@baseball2  On Woodstock Cable I have PBS (WQLN) on 21 in SD and Sportsnet Central (SN0) on 22.  Channel 22 is HD on my SA8300HD and SD on my DTA50.  I have the non-interactive Guide on Channel 10 (I believe you have it on Ch 5 in Toronto) and that's where you should see a listing of the channels you should be getting with Basic Cable and the DTA50.  I have VIP, but you definitely should be getting at least one Sportsnet channel with Basic.

At the top of the screen, when you go to SHOP > TV > Packages and then scroll down to Find My Channel Lineup, you can see what you should get in Toronto with an HD box, SD box and a Digital Adapter. I see for an SD box 21 is Sportsnet ONE and 22 is Sportsnet Ontario.  For the digital adapters there is no Channel 21 and 22 is Sportsnet Ontario.

[jays77]

Unless Toronto is different that where I live, Sportsnet ONE is not available on the DTA-50. I have the VIP package and on the TV with the main box I get Sportsnet ONE but not on the TV's that have only the DTA-50 box.

[57]

The DTAs are meant to tune the channels that were once analogue.  I don't believe SN1 was

ever analogue.  See items 5 & 6 of the link below:

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

DTA FAQ:

http://www.rogers.com/web/support/tv/adapter/281

[baseball2]

Darrell - I supplied the info this morning. Is the investigation complete? What was the result?