Ever since the new channels update (Rogers GRID) my sound on my 4642HD has been cutting out every few minutes. It last 3-4 seconds... just enough to be annoying. Picture is fine, my reciever actually shows no signal.
Called Rogers tech, of course they say it's my box... since i own it. Just a coincidence that the problem appreared at the exact same time as their channel update.
I'm having a problem with HD Fox29. The sound cuts out for a brief second at intervals of every 30 seconds. No other channel is having this problem. I rebooted the box with no change. I noticed it does not happen on the analog channel 157. Called it in
Received an email stating the problem was fixed, but it was not. Called it in again and they scheduled a tech for the next day. I went to my neighbours and sure enough he was experiencing the same problem. About 4 hours later the problem was fixed. I called in to cancel the tech and asked what they did to resolve. CSR stated they do not input the resolutions and just call in if it happens again.