Sony Remote No Longer Working

[linnie]

I have a Sony Bravia 2017 installed on the wall. The Rogers box is around the corner, out of sight. I used the Sony remote exclusively for 2 years. A month ago the Sony remote stopped changing channels and I could not access the tv guide.  The installers came over and reprogrammed and it was working again but  two weeks later the same issue.  I called Rogers and they told me not to use the Sony remote, to use the Rogers only.  I would prefer using the Sony only instead of shifting back and forth between the two as I need the Sony for the apps such as Netflix.  Can anyone help me get my Sony remote working again?

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[Pauly]

Did u try calling Sony? Rogers does not fix or troubleshoot Sony remotes unfortunately. Only Sony can handle that. Try giving them a call.

[linnie]

Hope I didn't post this twice.

I called Sony and they  did not troubleshoot with me but instead sent me an email about the IR blaster function.  I decided to call in the installers to help as I was worried I would end up disabling it completely.  It took them over 45 minutes to get the Sony remote working again and as I mentioned shortly after it stopped changing channels again.

[myusername100]

Is it safe to assume you changed the batteries?  If the rogers remote still works  then we can conclude the set-top box itself is fine.  

Perhaps the sony remote is dying.   Has it been dropped a few times?