Service Outage

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Moderator
Moderator
Posts: 220

Re: Service Outage

Hello @Dhenshaw5,

 

Thank you for joining us in the Community Forums and congratulations on your very first post! 😀

 

Loss of service can be a huge nuisance, so I don't blame you for being frustrated. We would rather get you back up and running sooner rather than later if at all possible!

 

By any chance, were you able to get an earlier appointment? If not, please do send us a Private Message to @CommunityHelps so we can check to see if any earlier appointments have become available for you. 

 

For more information on how our Private Messaging system works, please CLICK HERE.

 

Thanks and we hope to hear from you soon! 

 

RogersLaura

I've Been Around
Posts: 1

Re: Service Outage

Rogers is the worst company I have dealt with.  I have had issues for months now and now all the services are down for 2 days and they can’t tell me why and offer a 2 day refund...really!!!!!  Going elsewhere tired of wasting my time on calls dealing with this company 

I'm a Senior Advisor
Posts: 3,428

Re: Service Outage

Coincidence, or is it widespread? This morning my Rogers Cable is out in the Woodstock area. When I call in, it's confirmed that Rogers Cable, Internet and Home Phone have a service interruption in my postal code. I'm glad I I only have cable TV with Rogers, or I wouldn't be able to call or get on this board. Never put all your eggs in one basket. Smiley Frustrated


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Moderator
Moderator
Posts: 1,005

Re: Service Outage

Good morning @Aliceg and @OLDYELLR!

 

I know service interruptions during a cold snap like this are especially frustrating because we're stuck indoors without many options.

 

If either of you are still experiencing any issues with your Rogers services, please don't hesitate to PM us @CommunityHelps and we'll look into it for you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I'm a Senior Advisor
Posts: 3,428

Re: Service Outage

All is good. I actually received an email about the service interruption, followed by another saying it was restored.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Here Awhile
Posts: 2

Re: Service Outage

turn on tv, no service.  Tried reboot still no service

I've Been Here Awhile
Posts: 2

Re: Service Outage

no issues I know about.  Power in area is ok.  I have time displayed on by box

Moderator
Moderator
Posts: 1,409

Re: Service Outage

Hello, @ronmcewen.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

I appreciate joining this conversation and posting the service interruption. It's a good troubleshooting step to reboot the box. Are you able to see the guide or is it just a black screen? Have you checked the TV's input?

 

We can run diagnostics on your box to determine the issue; please send us a private message at @CommunityHelpsYou can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

 

I've Been Around
Posts: 1

Re: Service Outage

my cable is off. What happened? It has been off for a week. Why??

 

***EDITED LABELS***

Moderator
Moderator
Posts: 1,005

Re: Service Outage

Hello @whisper1!

 

Welcome to our Community! You've come to the right place for help with your cable TV.

 

For it to be off for a week, there certainly must be something going on. Whether it's a technical issue or an account related issue, I can't be certain without looking at your account. Please PM us @CommunityHelps so I can gather your information and take a look into this for you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey