Search not working today

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I'm an Advisor
Posts: 480

Search not working today

Hello:

 

Search function does not work for me today.

Comes back as failed to load(1), and a movie you can pay for, totally unrelated to your search !

 

Anybody else have the sdame proble today ?.

 

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I'm an Advisor
Posts: 480

Re: Search not working today


@robindp wrote:

Hello @park - when the Search app gives me trouble (common since launch of Navigatr), I use the "Manage PVR" function of the Rogers anyplace tv website - I find things quicker that way.

 

For those unaware of this feature:

 

1. Visit http://www.rogersondemand.com.

2. Click Sign In/Register at top-right.

3. Type in your MyRogers Username and Password, then click Sign In.

 

4. From red toolbar at top of webpage, click Manage PVR.

 

5. At top-right: Type the name of the program you are looking for.  A window appears on the web page listing results.

 

 

@RogersMay - is there any information we can provide to expedite the 'fix' to this issue?

 

Thanks!

 

 

 


" - is there any information we can provide to expedite the 'fix' to this issue? "

 

 

If I have to go through all that krap, I would rather go search for BELL !

 

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Retired Moderator
Retired Moderator
Posts: 171

Re: Search not working today

hi @park

 

Can you elaborate for me what search function you are getting errors for? Is this for your digital box?

 

RogersMay

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I'm an Advisor
Posts: 480

Re: Search not working today

Sure.

TV search on 2 different NB3s  Using the * key, Navikrap software.

 

Just checked working now,

 

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Retired Moderator
Retired Moderator
Posts: 171

Re: Search not working today

Awesome!

Thanks for updating us 🙂

 

RogersMay

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I'm an Advisor
Posts: 764

Re: Search not working today

Hello @RogersMay,

I am having the same problem as @krap - I searched for "CORNER" (no quotes...looking for 'Corner Gas') and got an error message: "Search results failed to load(8)".

 

I am on a Nextbox 2 HD PVR, and in the Dixie/Peter Robertson area in Brampton.

Highlighted
I'm an Advisor
Posts: 764

Re: Search not working today

Hello @park - when the Search app gives me trouble (common since launch of Navigatr), I use the "Manage PVR" function of the Rogers anyplace tv website - I find things quicker that way.

 

For those unaware of this feature:

 

1. Visit http://www.rogersondemand.com.

2. Click Sign In/Register at top-right.

3. Type in your MyRogers Username and Password, then click Sign In.

 

4. From red toolbar at top of webpage, click Manage PVR.

 

5. At top-right: Type the name of the program you are looking for.  A window appears on the web page listing results.

 

 

@RogersMay - is there any information we can provide to expedite the 'fix' to this issue?

 

Thanks!

 

 

 

Retired Moderator
Retired Moderator
Posts: 171

Re: Search not working today

@robindp

 

Thank you for sharing your work around with the community 🙂

 

As for the search function issue, can we try a reboot and see how that goes?

 

Looking forward to your reply.

 

RogersMay

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I'm an Advisor
Posts: 764

Re: Search not working today

I stepped away for a bit, will restart my PVRs and advise later today. Thanks!

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I'm an Advisor
Posts: 764

Re: Search not working today

Just stepped back in and checked - the Search app on the NextBox 2 is working again (did not have to restart). 

 

@park, is it working for you?

Highlighted
I'm an Advisor
Posts: 480

Re: Search not working today

Yes working OK

 

I think search is done at the head-end and results sent back to your TV box.

My guess is that Rogers TV program search engine must have been down or busy for a while..

If so, its status at any point in time should be well know inside Rogers.