Rogers Ignite TV Installation/Experiences/Questions

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I'm a Senior Advisor
Posts: 936

Re: Rogers Ignite TV Installation/Experiences/Questions

And I have no issue paying for expertise I don't have.

Figuring out how to add wifi devices or how to speak into a microphone? Those are skills I have.
I Plan to Stick Around
Posts: 116

Re: Rogers Ignite TV Installation/Experiences/Questions

Could you try the Restart feature and let me know the results?  Is it only from programs live or can they go back certain hours?  Thank you.

I Plan to Stick Around
Posts: 75

Re: Rogers Ignite TV Installation/Experiences/Questions

Thanks for all the insight!  Pics would be cool, like of the hardware/mesh pods/install.

You mentioned that your modem isn't broadcasting but the Mesh Pod is.  Can you explain?  I thought the modem would need to broadcast to connect with Mesh pods.

I imagine most people's cable comes in through the electrical panel and that most people's telephone wiring branches from the electrical panel also.  Does that pretty much force the location of the modem in the electrical panel for most installs (i.e. in most people's basement and normally not the most ideal location for broadcasting wifi throughout the home hence the likely need for Mesh)?

Resident Expert
Resident Expert
Posts: 13,648

Re: Rogers Ignite TV Installation/Experiences/Questions

@Lurker
For tech people like us the $150 would be a harder pill to swallow.
But you have to remember 90% of the rest of the users wouldn’t have a clue.
Which of the anywhere from 2-6 connections to disconnect, where to put the modem, attach the phone, how to set up the mesh let alone for proper signal.

I can see over time them maybe allowing a self install, or it will be cheaper, but this is still in its infancy. They want it set up CORRECT, and to try and have most users do on their own? Would be bad and then they would just blame Rogers.


Resident Expert
Resident Expert
Posts: 13,648

Re: Rogers Ignite TV Installation/Experiences/Questions

@Square
I will have to actually look/test. Haven’t specifically seen this feature.
On a pro that’s airing, seems to only allow from when I tuned in.

BUT my wife did notice, on some shows, say 2 days from now was airing a re-run(said it was), it allowed watching it NOW.. maybe that it matches re-runs with on demand findings?


I Plan to Stick Around
Posts: 22

Re: Rogers Ignite TV Installation/Experiences/Questions

What I've just noticed is that the RESTART feature allows you to restart some programming that's hours ahead in the Guide, so I'm assuming its already stored on their Cloud servers.

I'm a Senior Advisor
Posts: 936

Re: Rogers Ignite TV Installation/Experiences/Questions


@Gdkitty wrote:
@Lurker
For tech people like us the $150 would be a harder pill to swallow.
But you have to remember 90% of the rest of the users wouldn’t have a clue.
Which of the anywhere from 2-6 connections to disconnect, where to put the modem, attach the phone, how to set up the mesh let alone for proper signal.

I can see over time them maybe allowing a self install, or it will be cheaper, but this is still in its infancy. They want it set up CORRECT, and to try and have most users do on their own? Would be bad and then they would just blame Rogers.

I would think that those who are being offered the early trials would be the more tech savvy.  This isn't being offered to the masses yet.

 

To not have a self-install option now, or at least trying to pilot one now when the product is still in "pre-launch" is a mistake and is dissuading possible product evangelists from even considering it.

Resident Expert
Resident Expert
Posts: 13,648

Re: Rogers Ignite TV Installation/Experiences/Questions

@Hwaiting

Not necessarily as for the modem location. Say living room, if you have a phone jack there, that’s tied in with the rest of all the jacks, that’s all it would need to connect.
(My case there wasn’t)

As for the mesh.. the ones they are using are not just all repeaters, that there is a ‘home hub’ unit. That one is a broadcaster as well.
So having that one right beside the router is just doubling up and would cause interference.

I guess if you had structured cabling in the house, cat5e/6, you could run the hub in another spot..

Hopefully can get some more other posts/write ups done in the next few days.
I have images of most of the modem menus. Can take some images of the mesh units, the modem, the TV boxes, etc


Resident Expert
Resident Expert
Posts: 5,755

Re: Rogers Ignite TV Installation/Experiences/Questions

I believe this is the mesh network that @Gdkitty is referring to.  I had a quick look but couldn't find any user manual:

 

https://eero.com/

 

Assuming that's the right one, its pretty expensive.  The base station has two ethernet ports, the repeaters are wifi repeaters from what I can see without ethernet ports.  So, looks like you can park the modem in the basement to connect to the phone system, if you choose to park it there, leave the wifi off and run the eero base station as an access point, which operates as an access point and controller for the repeaters.  As the modem (in Gateway mode) runs the firewall and DHCP, these would be turned off in the base station.  Just a matter of setting it up. 

 

Thinking out of the box slightly, you could probably connect to your phone system anywhere where you might have a phone port on a wallplate.  Just have to be sure that the telephone system's 66 block in the basement is not connected to any external phone service.  If its disconnected, that should mean that you can connect to the 66 block from any phone port in the home.  



I Plan to Stick Around
Posts: 56

Re: Rogers Ignite TV Installation/Experiences/Questions

The installation fee is not completely out to luch. 1 They are sending a dedicated technician who is specially trained in analog cable tv, the new ignite system and  aa bunch of networking technologies as well. They are also trained in how to deal with a bunch of cases where it doesn't work. Bad tap, bad demarc, low quality  wires in your neighborhood on the analog cable side. On the IP side he probably  has basic  network cable making skills, IP configuration skills as well as how to configure the Back end Software defined networking setup at the controller at rogers end and configure each box for VOIP and data / internet as well as TV. SDN is still a very new and complex way of creating virtual networks for each service (data, VOIP, and TV). SO that probably incurred   hundreds of hours of training and practice in  dozens to hundreds of scenarios that he might encounter. There is also the  customer service training which  is probably going to be a refresher course. I know a person that  really hates rogers and enjoys yelling and screaming at them just because they are rogers with no rational reason for his anger. this person still expects to get an onsite service call while he yells and screams at them for being incompetent and useless.

 

If anything is not configured at rogers back end you have a group of more specialised technicians at the back end that come into play. You are not  necessarily paying for the simple straightforward case but to train for the expertise when something  is not right. Figure 1/2 the 75/hr is the pay rate for the technician so rogers is getting 75/hr to handle the back end stuff and more technicians. The pre-installation probably is about an hours worth of time at rogers network center to allocate and configure the SDN network with a new location and configure remote  boxes out in the field. Eventually once installation becomes more routine and  neighborhoods (Called zones by rogers) start to become more IP then analog we might see some changes but for now it is an expensive as well they need  to recoup thier  costs for actually building and configuring the back end network which  is in the   multiple hundreds of millions. How much did they  write off on thier last attempt at IPTV? Thats right 525 Million and thats without a single deployment (See financial post Dec 2016 for details).