...no point testing wired.
The point in testing wired is that you then know what you're getting at the modem which is what Rogers charges for. Any wireless testing is only testing your WiFi and not what's actually available at your home demarcation (modem).
I have tried all servers on the list and 411 mbps is my highest. This is for wired internet and using speedtest.net.
Unfortunately I think its more of an advertising 'issue' so to speak.. you see all carriers do it.
They will advertise the speeds. And they SHOULD be able to provide that. Again at least to the modem.
But with wireless... which like 95% of all devices probably are using now a days? There are TOO many factors in place.
Let alone the modems wireless capabilities (which are not horrible, but not GREAT either), distance, interference, the wireless cards quality, etc.. all can come into play and effect the speeds.
There really should be almost a disclaimer on all the adds like 'this speed may not be fully obtainable on one device over wireless'
Really in the end, I am not really sure where 300+mbps would really need to be used that much wirelessly?
I guess if someone is doing a lot of downloading right to their wireless device (torrents, big files, etc). But streaming down.. even should be more than enough for even 4k.
If your doing streaming up wise (like streaming to twitch, etc) it really should be done on wired to remove a lot of the latency, etc.
The installer should have done these tests (with each of the customer's devices) and reviewed with the customer...and addn steps taken...if a significant gap is seen.
I'll offer a different view: the installer should verify Ignite TV service to all locations, and to install a supplemental mesh system if necessary. If mesh devices were not necessary but wifi is not acceptable in some areas of the home then the customer may opt for the rental mesh devices (more negotiation).
The point of discussion, in this section of the forum, relates to installation experiences.
1. Installer to test each device and make changes if warranted, related to the service purchased.
2. The customer, if unhappy about the speed, after the installer leaves, should do the simple tests (wired, wireless) with their devices (understanding that computers are 2.4g speeds and cellphones/tablets are 5g speeds).
3. In my opinion, if the speeds are:
a. Ignite 150 - 2.4g devices are less than 20mbps consistently, or the 5g devices are less than 5pmbps
b. Ignite 500 - 2.4g devices are less than 30mbps consistently, or the 5g devices are less than 75mbps
c. Ignite 1G - 2.4g devices are less than 40mbps consistently, or the 5g devices are less than 90mbps
The customer should ask tech supp to revisit their setup and advise how Rogers can increase the speed...without incurring addn monthly charges.
The way Rogers outlines these services is misleading. All customer should be aware they will NEVER come close to the advertised possible speeds in a coax world.
I believe the Ignite services are much improved over the Netbox era and encourage all customer to consider one of them. In most cases, IMO, the monthly price will be lower.
I also believe every customer should install the Ignite 150 service initially. There is no cost to upgrade or downgrade.
I'd just like to point out that computers and laptops can also connect to 5G if they have up to date network cards installed. Video game consoles have 5G capability too if you choose not to opt for Ethernet.
All of my wireless, Internet connected equipment in the home runs on 5G exclusively ever since 5G AC WiFi became available to Rogers customers.
The way we advertise our services is not misleading in this case. The pros and cons of 2.4G vs. 5G are well documented and easy to find with a cursory Google search.