Rogers Digital Cable - CTV Newsworld missing

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I'm Here A Lot
Posts: 6

Rogers Digital Cable - CTV Newsworld missing

Recently we connected to the digital cable and now we lost a station as it is showing black. How do I get the station back as it was showing before - CTV Newsworld channel 17. Is there a feature on the remote that will allow the station to be reactivated?

 

 

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I'm a Senior Advisor
Posts: 964

Re: Rogers Digital Cable - CTV Newsworld missing

Which box are you using?  In general, if the screen is just black, and Not showing you some kind of error message, then its either an issue with the station or the box.

 

Roboot the box (unplug, wait 30 seconds or so, then plug it back in and turn it on.)

I'm Here A Lot
Posts: 6

Re: Rogers Digital Cable - CTV Newsworld missing

Thanks I tried that and it doesn't work. It appears I have more channels that I used to get that I am not getting anymore besides the one I quoted. I have a Netbox Explorer 4642HD.

 

Thanks!

I'm a Senior Advisor
Posts: 3,510

Re: Rogers Digital Cable - CTV Newsworld missing

Have you called Rogers? That would be my first step. I get CTV Newsworld on 18. Are you in Ottawa?

 

Sometimes a Rogers rep will see your post here and offer to help. You can also try live chat or Rogers on Twitter or Facebook.

 

 


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: Rogers Digital Cable - CTV Newsworld missing

Hi

Welcome to the Community Forums! Smiley Happy

 

Sorry to hear about the black screen you’re receiving for CTV Newsworld. Smiley Sad


We can verify the channel number for CTV Newsworld under the digital channel lineup based on your city.


What city are you in?

 

 

@RogersPrasana

Resident Expert
Resident Expert
Posts: 2,520

Re: Rogers Digital Cable - CTV Newsworld missing

black picture generally means you have a weak signal issue, which may require a technician to fix. give them a call and see if they can troubleshoot it over the phone and if not ,they may need to dispatch a tech


I'm Here A Lot
Posts: 6

Re: Rogers Digital Cable - CTV Newsworld missing

London is the city. Missing stations CTV Newsworld (channel 17), City TV (channel 7), Omni 1 - (channel 4), Omni 2 - (channel 14), channel 18 - Shopping Network will have to go through to see what else is missing, but so far I had these channels and now its just showing black... 

Moderator
Moderator
Posts: 1,538

Re: Rogers Digital Cable - CTV Newsworld missing

Hello @mdrjm5,

 

It does sound like signal issue, how about the performance of other cable services like Internet and home phone? In most cases other services may not be affected.

 

The fast way to get the problem diagnosed and resolved is by reaching out to our phone technical support; however we can have a specialist contact you through @CommunityHelps to help resolve the issue as well. Please let us know.

 

Thanks,
RogersMoin

I'm Here A Lot
Posts: 6

Re: Rogers Digital Cable - CTV Newsworld missing

If you have one of the specialist contact me through here that would be great. Thank you.

Moderator
Moderator
Posts: 1,538

Re: Rogers Digital Cable - CTV Newsworld missing

Hello @mdrjm5,

 

Request has been sent and you will be contacted soon, please check your PM through the Envelope icon on the top right of the page.

 

Thanks,

RogersMoin