During the day I travel, while away from home I use a couple "Go" apps to watch TV. I prefer the Go apps to Anyplace TV as I can ChromeCast both CTV and Global, my favourites.
For some reason, since last Saturday or Sunday, everytime I login to the Go Apps (CTV and Global) it says I'm not authorized or that I don't have service for those on my account? My Rogers Anyplace TV app works fine. However, I can't cast from that app.
I have both of those channels in my package.
I have tried on many devices. My iPhone, iPad, laptop, desktop. From multiple internet connections, LTE, wifi at home, wifi at work, etc. None of these work.
They say I don't have the service or the authentication just loops.
I've searched and this doesn't seem to be widespread issue.
Can you please resolve this and tell me why this happened to my account?
Good afternoon and welcome to the Rogers Community Forums @PJK13!
I appreciate the details you've provided. Sounds like we may have to refresh the permissions for these apps for you. Please reach out to us via PM @CommunityHelps so we can assist you further. To learn more about how to PM, please see this post.
Welcome to the Community and congratulations on your first post!
Streaming your favourite TV channels using the GO apps is definitely a convenient option when on the go! I've used a couple of them myself! You mentioned that you've been able to access some of the other streaming apps without a hitch, so I agree that it's odd that the CTV GO app is the only one giving you troubles. We'd like to process a system refresh on our end to see if this helps. Please send us a private message to @CommunityHelps to begin. For more information on our Private Message system, please click HERE. Thank you!