Rogers Anyplace TV - not available outside of Canada error

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I've Been Here Awhile
Posts: 3

Re: Rogers Anyplace TV - not available outside of Canada error

i have same device and same problem here. HELP!

Moderator
Moderator
Posts: 873

Re: Rogers Anyplace TV - not available outside of Canada error

Good evening @thebebman,

 

Welcome to the Rogers Community Forums!

 

We'll be happy to help! Just need a little bit more info to assist you. What device are you using to access Rogers Anyplace TV? Also are you getting the error on multiple devices or just one? Are you getting the error on the app or the browser?

 

Looking forward to hearing from you 🙂!

 

 

 

RogersZia

I've Been Here Awhile
Posts: 3

Re: Rogers Anyplace TV - not available outside of Canada error

It is on an HD Fire 10 Tablet

Moderator
Moderator
Posts: 1,534

Re: Rogers Anyplace TV - not available outside of Canada error

Hello, @Corbs and @thebebman.

 

Thank you for joining this discussion, I can imagine how Anyplace TV not working on Fire HD 10 tablet can be of disappointment. The issue is related to OS requirement. 

 

Operating Systems:

  • Android device running Android 4.4 or higher
  • iOS device running iOS9 or higher
  • Macintosh OS running a supported web browser
  • Microsoft Windows running a support web browser

Plug-Ins and More:

  • JavaScript
  • Must enable cookies in the browser
  • Must enable Location Services on tablets and smartphones

Web Browsers:

  • Google Chrome v.50+
  • Internet Explorer 11 (latest version) on Windows 8.1+
  • Microsoft Edge
  • Safari

At the moment, devices running Fire OS not supported. Thank you for understanding!

 

Cheers,

RogersMoin

Resident Expert
Resident Expert
Posts: 2,892

Re: Rogers Anyplace TV - not available outside of Canada error

The following Anyplace FAQ also covers additional information/requirements, etc.  This link sometimes goes bad, but it's working today.

 

https://www.rogers.com/customer/support/article/anyplace-tv-overview



I've Been Here Awhile
Posts: 2

Re: Rogers Anyplace TV - not available outside of Canada error

I just followed the steps below and it is still not working.  I have an S7 phone as well.  I have re-installed the app but still the same results.  I know it's not the account because it works on my wife's iPhone.

I've Been Around
Posts: 1

Re: Rogers Anyplace TV - not available outside of Canada error

I have this issue as well.. suggested solutions did not help...

Was online with chat and lost them...

Pls help
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Moderator
Moderator
Posts: 1,534

Re: Rogers Anyplace TV - not available outside of Canada error

Hello, 

 

Welcome to the Rogers Community Forums! 😃

 

@Aceman1 - I appreciate trying the suggested steps. Did the app ever work on your S7 device? After deleting the app cache and data, were you prompted to enter the credentials? Are you using a VPN app on your device?

 

@Katdev - Thank you for joining this discussion. Does the app work on any other device for you? Are you able to log into the web portal at rogersanyplacetv.com? 

 

Cheers,

RogersMoin

I Plan to Stick Around
Posts: 13

Re: Rogers Anyplace TV - not available outside of Canada error

This is some sort of Rogers glitch that I have been experiencing for the past few weeks. I am in Ottawa using a Samsung Galaxy tablet and most of the time Anyplace TV works. However at least 3 times in the past week I've gotten this "Not available in Canada" message. It eventually disappears - maybe I just restart the app, maybe just logout and login, sometimes I restart the tablet. Often I don't do anything and it just suddenly starts to work. I wish APTV was more reliable/consistent. Often I can't start a channel and it's because I need to logout/login but the app never tells me this is required. At least the app doesn't freeze reception which is what I experienced on Windows/Chrome and eventually gave up on it.

I've Been Here Awhile
Posts: 2

Re: Rogers Anyplace TV - not available outside of Canada error

I have tried the fixes listed and I am still unable to use the app on my new s10.

 

This solution doesnt work on my s10. What do i do?