Rogers Anyplace TV app is not working in Android 7.0

[robinrobin]

After I upgraded my LG G5 to Android 7.0, Rogers Anyplace TV app stopped working.

[Alex4161]

@robinrobin

What exact problem are you having?  I did find the app to have some issues a few days ago under Android 6 so it may not be OS related.  

What you can try is to uninstall the app and reinstall it to see if it works.

Thanks 

[robinrobin]

Thanks for reply, but I'm talking about Android 7.

Uninstall-reinstall doesn't work.

[RogersZia]

Hi @robinrobin,

Welcome to the Community!

Are you still not able to access the app? What error message are you getting? Have you been able to access the service on alternate platforms?

Please keep us posted.

RogersZia

[robinrobin]

Hi Zia,

I'm still not able to access the app on my LG G5 with Android 7.0.

Error message:

Unfortunately, Anyplace TV has stopped.

I am able to access the service on other devices with older version of Android.

Thanks.

[RogersMoin]

Hello, @robinrobin

There are no other reported incidents of RAP TV app not working on Android N. I'm wondering if you have installed the correct app. I suggest uninstalling the current app from your phone and follow the link to install the app from Play Store. 

Please update the Community of the outcome. 

Cheers,

RogersMoin

[robinrobin]

Hi Moin,

I can find lots of complaints from Google Play Store indicating it's not working on Android N. Why did you say that no other reported incidents?

Here are some:

https://www.screencast.com/t/7koeV2qRFT

[RogersMoin]

Hello, @robinrobin

---

@robinrobin wrote:

Hi Moin,

I can find lots of complaints from Google Play Store indicating it's not working on Android N. Why did you say that no other reported incidents?

---

My apology for the confusion. I meant the incidents reported to us directly, like by calling, chatting or over the social media. 

Are you still getting the same error you have mentioned in the previous post? Please send us a private message at @CommunityHelps so that we can troubleshoot and take the next step. Our private messaging system is explained in this blog.

Thanks,

RogersMoin

[robinrobin]

Thanks Moin.

Message sent to CommunityHelps.

[RogersMoin]

@robinrobin - You're Welcome. Thank you for your patience and understanding. We'll get back to you, please keep any eye on your PM box. 

Cheers,

RogersMoin