Problem with PBS channel

[DAJ3]

At various times, channel 64 (PBS) briefly emits a loud noise (similar to the Amber Alert noise) and the screen goes blank. After varying time intervals, the picture may come back, but it is often frozen and there is no sound.  Other channels are working properly at this time.

This behaviour has been happening for at least three weeks at this point. We do not normally watch PBS shows during the daytime, so I can only report that this happens during evening shows.

I am located in Ottawa. This happens on both TVs in the house, which I would assume means it is n ot a hardware problem with either the TVs themselves or the digital boxes (8642HD).

*Added Labels*

[RogersMoin]

Hello, @DAJ3.

Welcome to Rogers Community Forums! 🙂

Thank you for your detailed post. I'm not seeing other reported incidents for the PBS channel. However, we'd love to get to the bottom of this. 

Please reach out to us when you are experiencing the issue so we can run effective diagnostics. You can send us a private message @CommunityHelps. Please check our blog if you require assistance with private messaging.

Cheers,

RogersMoin

[jays77]

This is the first time in several days that I have been able to sign into the forums, but I have also experienced this problem.

[RogersZia]

Afternoon @jays77, if you're continuing to experience this issue, please reach out to us via PM @CommunityHelps as recommended by RogersMoin in the post above yours. 

RogersZia

[Phouli]

We have been having the same problem with WPBS for a few weeks. It is very annoying.

[RogersRob]

Hello @Phouli,

Thank you for your post and welcome to the Community! I hope you and your loved ones are doing well and staying safe. 
We would love to take a closer look at the situation with you, kindly reach out to us when you are experiencing the issue so we can run diagnostics. You can send us a private message @CommunityHelps. Please check our blog if you require assistance with private messaging.

Regards,

RogersRob