PVR Nextbox 3.0 Repair in London, ON or in the Garbage?

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I've Been Here Awhile
Posts: 4

PVR Nextbox 3.0 Repair in London, ON or in the Garbage?

I owned my Nextbox 3.0 for a whole month after the rent to own option before it it decided to morph into a paperweight 3.0. But at least I own it.

 

 

The front panel has 4 dashes. The message on the screen says to call Rogers and quote error #Not Authorized

 

The technician came to the house after no resolution over the phone. The technician was unable to repair the PVR and also unable to advise where I might be able to have it repaired.  

 

I am now renting another 3.0 unit for $25/month.

 

Does anyone know if there is a repair shop or technician in London that repairs the Nextbox 3.0?

 

It sure does seem a waste to throw it in the garbage.

 

 

***Edited Labels***

Solved! Go to Solution.
Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: PVR Nextbox 3.0 Repair in London, ON or in the Garbage?

Hello @darrenodwyer,

 

Thanks for posting your inquiry on the Forums. Unfortunately we don't have any repair shops for purchased boxes, but based on your issue, this doesn't sound like a repair fault. The box may not be assigned to your account correctly after your recent change. We can definitely take a look and see if there's anything we can do to help.

 

Since addressing your issue involves accessing your account, please send us a private message at @CommunityHelps next time you're online.

 

Our private messaging system is explained in this blog.

 

Cheers,

RogersCilio

 

 

I've Been Here Awhile
Posts: 4

Re: PVR Nextbox 3.0 Repair in London, ON or in the Garbage?

As I mentioned, "The technician came to the house after no resolution over the phone. The technician was unable to repair the PVR and also unable to advise where I might be able to have it repaired. "

 

I trusted that the technician that came to my house and the 2 techs I talked to on the phone knew what they were doing.

 

If you think you can help, let's give it a try.

Resident Expert
Resident Expert
Posts: 2,958

Re: PVR Nextbox 3.0 Repair in London, ON or in the Garbage?

@darrenodwyer:

 

@RogersCiliois correct in that the 4 dashes typically indicates a box that is not properly authorized. Sometimes the technicians who come to your home, or first level CSRs, are not capable of getting the box to work, however, when pushed, a second level tech can often get the box to work. 

 

I encountered this once when I returned from a 3 week vacation.  Rogers initially said it was a faulty box (which I owned), but I stated, politely, but emphatically, that it was working the day I left and there were no power surges/failures in the intervening time.  Second level got the box working the next day!



I've Been Here Awhile
Posts: 4

Re: PVR Nextbox 3.0 Repair in London, ON or in the Garbage?

Thank you @CommunityHelps. It is working now!

 

Will definitely come here again for help.

Retired Moderator RogersCilio
Retired Moderator
Posts: 390

Re: PVR Nextbox 3.0 Repair in London, ON or in the Garbage?

Hey @darrenodwyer,

 

Glad to hear your issue has been resolved. Thanks for keeping the Community updated with your experience!

 

Enjoy your night 🙂

 

RogersCilio

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